Agentforce Service
Salesforce, Inc.External reviews
7,044 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Streamlining Workflow
What do you like best about the product?
Easy to navigate and easy to acess the analytics
What do you dislike about the product?
In order to change things, somethin git take a while to load, but this could be due to the options that out team have clicked on.
What problems is the product solving and how is that benefiting you?
Have access to all oppps, data in one place
a flexible CRM
What do you like best about the product?
It's flexibility, customization, robust reporting capabilities and integration capacity with other applications within companies.
What do you dislike about the product?
The implementation could be overwhelming for small companies
What problems is the product solving and how is that benefiting you?
customer and sales traceability. Salesforce is the perfect tool to keep clients' information and ensure effective and optimal communication processes.
Powerful Service Desk solution on an Enterprise-grade technology platform
What do you like best about the product?
One of the best things about Service Cloud is that it resides on the same platform as our CRM (Salesforce) and therefore natviely appears inside the system and is easily accessible to users
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
What do you dislike about the product?
With every Service agent needing a license the cost can quickly become astronomical as Salesforce do not provide 'lower-level' licences
What problems is the product solving and how is that benefiting you?
It provides customers with the ability to quick and efficiently resolve issues while I can focus on other aspects of my job
Service Cloud Knowledge is awesome
What do you like best about the product?
Being able to keep all of our help articles in one place and being able to easily pull them into cases has been a game changer.
What do you dislike about the product?
Getting everything compiled took some time, but that was on our end, not service cloud.
What problems is the product solving and how is that benefiting you?
Solving customer questions is much easier now with service cloud
Complete and functional
What do you like best about the product?
I like that it has many tools integrated and it's very functional specially for CRMs that need multiple levels of detail it makes the work easier.
What do you dislike about the product?
I would like it to have an interface that is more user friendly, it's pleasant but some agents have issues learning how to use it.
What problems is the product solving and how is that benefiting you?
Whenever we have an issue with bugs or errors in a queue for example, there's always a resolution in a timely matter or at least updates that help and that help us with explaining the process to our team
Limited use, but great product
What do you like best about the product?
The ease of tracking cases and distributing knowledge articles makes services cloud a very useful product.
What do you dislike about the product?
Setting up service cloud in an existing system can be bulky and difficult.
What problems is the product solving and how is that benefiting you?
Case management for internal users to easily submit issues.
Foundation for multi site service on the road
What do you like best about the product?
Service card makes it easy to have multiple inventory locations to assist with technician van monitoring, and allows us to categorize specific assets sold companies. This makes it great for case categorization.
What do you dislike about the product?
Unfortunately, there is a large learning curve, especially to teams, not using modern solutions. Their lacks a linear path to onboard. "You can do anything" Hurts the learning curve.
What problems is the product solving and how is that benefiting you?
It's providing customer support case management, as well as tracking all of our current projects in the form of work orders. It is integral to our PMO
Makes our case management easy and traceable.
What do you like best about the product?
Allows for streamlined case management, assignment, and collaboration between teams around the globe.
What do you dislike about the product?
Support of different languages and translation is difficult.
What problems is the product solving and how is that benefiting you?
Knowledge articles make it faster for our agents to answer questions. Quick texts are helpful too.
Amazing presentation
What do you like best about the product?
It is user friendly and end user oriented
What do you dislike about the product?
Non applicable improve the speed of the screen
What problems is the product solving and how is that benefiting you?
Receiving claim and question from customer
Great for Improving CSAT
What do you like best about the product?
AI features allows you to streamline processes for your service team.
What do you dislike about the product?
Deployments can be time consuming and costly
What problems is the product solving and how is that benefiting you?
Customer retention
showing 1,421 - 1,430