Agentforce Service
Salesforce, Inc.External reviews
7,048 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One source of record
What do you like best about the product?
We used to have our customer interactions stored in multiple locations. Google sheet, email, etc. With Service Cloud we are able to have one source of record for all contacts and we are easily able to see customer history.
What do you dislike about the product?
One thing I would change would be the ability to have email templates automatically display in alphabetical order rather than by the most recently created.
What problems is the product solving and how is that benefiting you?
One source of record for customer inquiries
Powerful product for Customer Service leaders
What do you like best about the product?
Omni channel capabilities with features to drive enhanced customer insights
What do you dislike about the product?
Cost prohibitive and complex product skews.
What problems is the product solving and how is that benefiting you?
Helping grow maturity of our contact center
Service cloud
What do you like best about the product?
Able to manage cases and work orders efficiently.Helps the call agent to see real time open cases, closed cases, performance dashboard and customer satisfaction and escalation propensity
What do you dislike about the product?
More user experience on Field service engineer apps and offline capability streamlining.
What problems is the product solving and how is that benefiting you?
Case and work order management. Efficient utilization call agent time.
I have been a SalesForce admin and architect for over 10 years across multiple business
What do you like best about the product?
I have had experience in different industries and the customization we have been able to do for each has been amazing. Not one Business was the same but SalesForce fit the needs of all of the.
What do you dislike about the product?
I have not found anything I dislike yet. If we had a need and service loud didn't offer it we were able to customize
What problems is the product solving and how is that benefiting you?
We have a proprietary software that does not have the capability to report on the issues on
We have for the services we provide
We have for the services we provide
Business transformation with Service AI
What do you like best about the product?
Service Cloud has changed the conventional concept of contact center systems.
The easy to see unified console, the Omini Channel that encompasses all channels, and the recently released generative AI features are all fantastic.
The easy to see unified console, the Omini Channel that encompasses all channels, and the recently released generative AI features are all fantastic.
What do you dislike about the product?
There are no problems with the functionality, but the licensing system, including options, is a bit complicated.
What problems is the product solving and how is that benefiting you?
We were able to integrate multiple systems that had previously been siloed, significantly improving business efficiency.
The implementation of Agentforce for Service has also significantly increased the productivity of the support team.
The implementation of Agentforce for Service has also significantly increased the productivity of the support team.
Service Cloud Newbie
What do you like best about the product?
Once we have stabilized our Service Cloud there are endless possibilities for additional capabilities to support future growth and scaling our business. The efficiencies to be gained and realized in the next year allow for more of our funding to be reinvested in mission.
What do you dislike about the product?
Too early to tell what we dislike as we just went live.
What problems is the product solving and how is that benefiting you?
Ability to reach and serve more patients that need critical support for co-pay assistance for their medications.
Knowledge function
What do you like best about the product?
The knowledge function is very convenient as it allows you to easily create and update FAQ sites.
What do you dislike about the product?
I would like to see the category functionality of Knowledge expanded.
What problems is the product solving and how is that benefiting you?
Use knowledge capabilities to quickly resolve customer issues.
Very good
What do you like best about the product?
I like being able to see all my data in one place and having people communicate from one place instead of going into a bunch of different systems.
What do you dislike about the product?
Not much. It's very customizable so if you don't like it, it's probably your own fault
What problems is the product solving and how is that benefiting you?
Makes it so users aren't working in different systems and all communications are tracked and recorded in one place
Enabling connected experience
What do you like best about the product?
Simplifying real time sharing of data; enables 360 degree view of data
What do you dislike about the product?
User experience design can be improved lot in service console
What problems is the product solving and how is that benefiting you?
Patient services
Service Cloud and nothing else!
What do you like best about the product?
I really like the interface, the tab set up inside of the app to have multiple records up at once. Agent accessibility is great and the Einstein assistance is muah *chefs kiss*
What do you dislike about the product?
I would like more personalization around service cloud and it to integrate with other 3rd party service tools better. We use it for our support team but find out additional tech stack options to be somewhat limited.
What problems is the product solving and how is that benefiting you?
We are able to offer agent support and share our knowledge base with customers using Service Cloud.
showing 1,451 - 1,460