Agentforce Service
Salesforce, Inc.External reviews
7,048 reviews
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Boost Your Customer Support with Salesforce Service Cloud
What do you like best about the product?
What I love most about Salesforce Service Cloud is how easy it is to use and navigate. The interface is user-friendly, making it simple for anyone, even if they're not tech people. And the case management features which inludes Auto case assignment rules, Auto response rules, web to case and email to case features which make simple to raise and create cases with customer support team and for users, effectiveness in organizing the customer support tasks.
What do you dislike about the product?
The main thing I don't like about Salesforce Service Cloud is its pricing, especially for small businesses. And there are additional charges for certain features, which can add up if we required.
Apart from that even user interface is user freindly, it will take some time to get familar with it for new users who don't know salesforce service cloud at all.
Apart from that even user interface is user freindly, it will take some time to get familar with it for new users who don't know salesforce service cloud at all.
What problems is the product solving and how is that benefiting you?
In my current project, I as a Salesforce Admnistrator provide support to our client Users, so this platform help them to open tickets/cases with us, cases may regarding access issues, field updates and flow issue etc. Using salesforce service cloud we are able to track cases raised by them and help them to get the proper resolution.
Salesforce Service Cloud is a good customer platform
What do you like best about the product?
The best feature I like in the platform is the interface where we can see all the components at a time.
What do you dislike about the product?
The dislike about salesforce service is the customer support team. Resolving issues will take a long time.
What problems is the product solving and how is that benefiting you?
Sending emails problems is solved and I am benefiting by knowing the Insights.
Salesforce-Unified Customer Servcie Agent
What do you like best about the product?
The main feature of service cloud is that it is Fully integrates with the oir CTI, and in this service we can track,about concerns, and our sales team is very happy to use this software, The UI is also very good and easy to understand and support also good and very help to the team.
What do you dislike about the product?
The cost is high of this software, but Many times its get down and need some time to back and many time it irritate to us, rest all is good
What problems is the product solving and how is that benefiting you?
It is very helpful for Helpdesk and Our employees do live chat with the help of this software and outcome the Solution to the customer and response is very good, in Simple Words we are very happy to use this software.
Valuable Feedback of "Salesforce service cloud"
What do you like best about the product?
The Salesforce service cloud is easy to integrate This cloud to another cloud and it is doing vrer seamless, it helps also to Customer Queries or Q&A, which improves our productivity and it provides so much flexibility which helps to us.
What do you dislike about the product?
The Cost is little bit expensive, Rest all is good in this software
What problems is the product solving and how is that benefiting you?
It is very helpful to listen or solve the queries of customers or users, From the help of this platform our Employees do Live chat form the Customers, which saves the time of both of the party and Customer Trust is making more stronger.
Salesforce is a great tool for every business use case
What do you like best about the product?
It is a great tool as it meets all the requirements of a business and is easy to use. It maximizes productivity and helps in maintaining the data which further helps in making the customers happy
What do you dislike about the product?
The tabs are sometimes confusing and for a begineer it is not easy to navitage and get all the details
What problems is the product solving and how is that benefiting you?
Our customers are able to open tickets and because of the Salesforce service cloud we ae able to track and help them get the proper resolution
Market leader in cloud computing
What do you like best about the product?
Best part of Salesforce Service cloud is ease of integragration, Service console,Automated case routing, custom reports and dashboard,Telephony integration (cisco, BT, Avaya etc.). what personally I like the best is case management which is definately ease of use.
What do you dislike about the product?
There are instances observed with automated case routing wherein wrong trigger or an important case escalated by customer gets assigned to L1 teams again if vigilance is not present from SM team. However this can be improvised in forecoming time with more data present with salesforce team basis frequency of use cases reported.
What problems is the product solving and how is that benefiting you?
Salesforce brings in multiple things combined together else it was a task to fetch reports wherein console had less filters and sometimes it generated broken reports. Also, case management is easy, one can check with customer ID right from existing case to check previous instances and get going.
POV of a SFadmin
What do you like best about the product?
Service Cloud is very easy to implement, I have implemented in several organizations. We are able to customize where needed and minimize anti-patterns.
What do you dislike about the product?
There is not an easy toggle for users to include a feed thread in each communication if needed. Some collaborators are email on the go and need the full context
What problems is the product solving and how is that benefiting you?
Easy method for customer to contact us directly from our product using chat bot or by logging into a digital experience and submitting a case.
This allows easy access for customer to keep up to date on long tail cases
This allows easy access for customer to keep up to date on long tail cases
salesforce service cloud review
What do you like best about the product?
Integration Capabilities
Knowledge Base
Automation and AI
Knowledge Base
Automation and AI
What do you dislike about the product?
cost
Complexity
Customization Challenges
Complexity
Customization Challenges
What problems is the product solving and how is that benefiting you?
Lack of Omni-Channel Support
Manual and Repetitive Tasks
Manual and Repetitive Tasks
Easy to use, it is sometimes slow and takes time to load.
What do you like best about the product?
Capturing all accounts' data in one place. Easy to find the data from Salesforce. It is used everyday at work. There is an ease of integration.
What do you dislike about the product?
It is sometimes very slow and takes a lot of time to load.
What problems is the product solving and how is that benefiting you?
Solving the issue of misplacing the data. streamlining client details, company details, and additional information. Forecasting the revenue and managing my KPIs.
Service cloud, an admins perspective
What do you like best about the product?
Case management. Case workload management. OmniChannel is 10 out of 10.
What do you dislike about the product?
We have sooo many related lists and fields in our detail section on case records. It has been a struggle to highlight truly important info.
What problems is the product solving and how is that benefiting you?
Case management, case routing, analytics of cases and problem resolution
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