We use the product for our client database. We also use it to forecast a few deals due for closure in the coming financial quarters.
Agentforce Service
Salesforce, Inc.External reviews
7,048 reviews
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Review from a certified Salesforce admin
What do you like best about the product?
Comprehensive customer information available for agents to provide services that improve customer satisfaction
What do you dislike about the product?
Sometimes it is slow in response to requests
What problems is the product solving and how is that benefiting you?
Providing comprehensive customer information that make us better in providing services
Amazing platform
What do you like best about the product?
It is very user-friendly, provides us competitive features helping us save time and increase efficiency.
What do you dislike about the product?
There is nothing i would say to dislike,the platform offers a bundle of features.
What problems is the product solving and how is that benefiting you?
It is solving putting all the things at one place which is very secure,less human work
The interface is quite user-friendly, and data can be exported easily
What is our primary use case?
What is most valuable?
The interface is quite user-friendly. Anyone can use the software. It's very easy to pull up Salesforce to work or see if there has been any progress on our deals. The option to download the registered deals into an Excel sheet has enhanced our customer experience. There's a feature where we can mention the timelines of each milestone. As the milestone is achieved, it turns green. It gives us a notification. It improved our customer support and service operations.
What needs improvement?
The documentation could be improved. Salesforce must provide a place to store certain categories of documentation.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The tool is pretty stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
Our organization is huge. We have 125,000 employees. Around 20,000 employees use the product in our organization across the globe. The tool is scalable. I rate the scalability an eight or eight and a half out of ten. The tool grows as our business expands.
How are customer service and support?
We get support whenever we need it.
How was the initial setup?
I rate the ease of implementation a six and a half out of ten. We had to integrate it with a lot of other products. We had to build some custom APIs. They were not available out of the box.
What's my experience with pricing, setup cost, and licensing?
The tool is pretty expensive. We are spending a huge amount. I rate the pricing a nine out of ten.
Which other solutions did I evaluate?
We also used Oracle for a short duration.
What other advice do I have?
I will recommend the solution to others. It makes reporting easier. All the data is readily available in one place where we can pull it up whenever we feel like it. Overall, I rate the product a nine out of ten.
Easy to use
What do you like best about the product?
Service Cloud is highly scalable and can accommodate the needs of businesses of all sizes, from startups to large enterprises. Whether you're handling a few customer inquiries or managing a high volume of support requests, Service Cloud can scale to meet your requirements.
What do you dislike about the product?
Salesforce Service Cloud can be expensive, particularly for small and medium-sized businesses.
What problems is the product solving and how is that benefiting you?
Before using Salesforce Service Cloud, organizations might have struggled with disparate systems and manual processes for managing customer inquiries. Service Cloud centralizes case management, allowing agents to view, update, and track customer cases in one place.
Salesforce Service cloud is very user friendly
What do you like best about the product?
The features and products it provides and it is very user friendly
What do you dislike about the product?
I like most of the features.i have not yet come across something that I dislike as of now, maybe in the future 😉
What problems is the product solving and how is that benefiting you?
Automation and integration of service now and case.
Key Account Manager
What do you like best about the product?
The ease of use and the potential it has to bring business use cases at a simple level
What do you dislike about the product?
Nothing such as of now to be disliked. If something I feel is not good, I will definitely bring it up.
What problems is the product solving and how is that benefiting you?
It helps me minimizing the manual effort and speed up the work.
Review
What do you like best about the product?
Quick service , easily accessible and good interface
What do you dislike about the product?
Stuck at some point sometime, few option are not clear
What problems is the product solving and how is that benefiting you?
I used it to check the CRM platforms a
It is great as a functional tool - but some way to go to nail down the UI/UX experience.
What do you like best about the product?
The best part is the endless ability to customize it and integrate it with various tools and applications.
What do you dislike about the product?
The OLD UI - which is now outdated and doesn't do any favors related to readability etc.
What problems is the product solving and how is that benefiting you?
Salesforce Service cloud - helps to prepare quotes/documentation that needs to go out to the customer.
It helps keep track of customer platform usage and provides stats that can help highlight usage to the customer's POC at the time of contract renewals.
It also helps to keep track of account activity, communications and other stakeholders' actions who are working on the same client account from different team perspectives.
It helps keep track of customer platform usage and provides stats that can help highlight usage to the customer's POC at the time of contract renewals.
It also helps to keep track of account activity, communications and other stakeholders' actions who are working on the same client account from different team perspectives.
Best tool for managing the Services Provided
What do you like best about the product?
I have been working on salesforce service cloud from past 4 years and it has been an amazing CRM platform for working smoothly.
What do you dislike about the product?
In the lightning preview it takes a bit longer for the screen to load.
What problems is the product solving and how is that benefiting you?
It helps managing the data and filing the cases and working on it with the required customisation. It is easy to link it with various 3rd party applications like Servis , SAP.
Awesome tool for CRM
What do you like best about the product?
Easy to use software for management relationship with customer
What do you dislike about the product?
Nothing, everything is good in Salesforce
What problems is the product solving and how is that benefiting you?
Everything which related to customer relationship
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