Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Service Cloud as a one stop solution
What do you like best about the product?
The best thing about Salesforce Service Cloud is enabling customer solutions effectively and fostering relationships with every customer to streamline workflows.
What do you dislike about the product?
It can be a little complex to ease for certain people as not everyone is equipped with a software to resolve client queries.
What problems is the product solving and how is that benefiting you?
Service Cloud is gathering a comprehensive picture of the customer to best inform responses. It is benefitting me as it responds to customer problems across multiple channels.
I using the salesforce sales cloud
What do you like best about the product?
I am recently using the saleforce cloud. It is giving awesome for customer query and using the omnichannel.
What do you dislike about the product?
As of now using the salesforce cloud, currently I can not say the negative input about this.
What problems is the product solving and how is that benefiting you?
The salesforce cloud is giving 360 rotation of customer. You can see the customer query in one platform.
Sales force CRM tool is awesome
What do you like best about the product?
Chat service
Leads management
Customer service
Account and contract management
Easy to use
Leads management
Customer service
Account and contract management
Easy to use
What do you dislike about the product?
As per my knowledge the tool which i have worked on was phenomenal and i have never disliked the product
What problems is the product solving and how is that benefiting you?
It enables user to automate service process and workflow and find key articles and expert to support customer service.
Best CRM ever
What do you like best about the product?
The plethora of features and covering all aspects for every process.
What do you dislike about the product?
The only downfall is the complexity, but that is a result of so many features.
What problems is the product solving and how is that benefiting you?
Helping me stay in touch with the customers .
A good CX managing platform
What do you like best about the product?
That I can get most of my things done through one interface, and managing it between the teams is quite easy
What do you dislike about the product?
So far its been working well for our use case so no complaints
What problems is the product solving and how is that benefiting you?
It basically allows me to manage multiple aspects and ways of CX.
We have different teams handling CX support, and its easy to seggregate tickets accordingly and get an update as needed.
We have different teams handling CX support, and its easy to seggregate tickets accordingly and get an update as needed.
service cloud is best on salesforce CRM. You can manage 360 degree review of a customer.
What do you like best about the product?
360 view of a customer resolution. we can get all query in one place.
What do you dislike about the product?
No issue as of now. Somwwhat we can enhance the or integrate the AI functionality.
What problems is the product solving and how is that benefiting you?
now salesforce service cloud adding the AI funtionality for more easyness.
I worked on Salesforce service cloud and it's reliable to use
What do you like best about the product?
Using service cloud we can easily track our query related to product.. additionally we can get quick updates in service cloud
What do you dislike about the product?
Service cloud is really helpful for the customer tracking and management of query. But need to improve in some area. Like work field.
What problems is the product solving and how is that benefiting you?
It solve the customers problems related to products .
It's self explanatory and well versed within domain
What do you like best about the product?
It's workflow is excellent with omnichannel routing
What do you dislike about the product?
Reports and dashboards coherently can be improved
What problems is the product solving and how is that benefiting you?
Accounts management on various scale and easily configurable
Great solution for each size of business
What do you like best about the product?
The beat thing of if is it can be used for any size of business. It is simple to build and customise. Its UI is also very simple to understand and even we can build/implement a flow which suits to your business. Also it can be integrated with multiple known platforms which can be already used by your customers in their day to day life. We can also manage the documents in this by linking to our business records.
What do you dislike about the product?
Some times customer asks for such functionality and also it's simple in the nature but its the limitations of Salesforce. Also, some of the simplest ideas take so much time to get implemented in the Salesforce ecosystem and that also if multiple users asks or likes this idea.
What problems is the product solving and how is that benefiting you?
It is automating whole flow of the business including the negotiation of the contract, signing & storing the documents, activating/renewing the contracts, etc. It is making client's process smoother and faster as well. Also each transactions and its details can be present in the system so in future if we want to check those details or based on details if we want to create any kind of analysis reports then that is also possible with minimal efforts.
Bert needed
What do you like best about the product?
That it enables self service with low effort
What do you dislike about the product?
Don't know what is the critical mass of data needed to make AI answers meaningful.
What problems is the product solving and how is that benefiting you?
Bringing all the Info together.
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