Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Service cloud
What do you like best about the product?
The service console will help the organisation improve their service on their own products. And this will lead to improved business.
Compared to the likely products in the markets, the salesforce service cloud had advantages.
Compared to the likely products in the markets, the salesforce service cloud had advantages.
What do you dislike about the product?
There should be more flexibility for the users.
The initial setup is a bit complex.
should make it more developer-friendly.
The initial setup is a bit complex.
should make it more developer-friendly.
What problems is the product solving and how is that benefiting you?
It helps any organisation to improve their service for the products they own.
Ultimately, the company is going to benefit from an increase in business and repetitive customers.
Ultimately, the company is going to benefit from an increase in business and repetitive customers.
Enthusiastic Service cloudian
What do you like best about the product?
Case assignment automations and phone call automations
What do you dislike about the product?
Nothing as of now.... Everything seems pretty good
What problems is the product solving and how is that benefiting you?
Customer understanding and customer servicing
Great product that needs more
What do you like best about the product?
It allows us to service our customers quickly and customize our case management well.
What do you dislike about the product?
The classic version required lots of customization to give us the full customer 360 view. The lightning version out of the box doesn't allow us to make an account-centric app -- it's too case-centric. And there are features in the classic console that we use that have disappeared.
What problems is the product solving and how is that benefiting you?
We do all our customer contact through Salesforce.
Service Cloud for Member Support
What do you like best about the product?
We are able to more intuitively route cases based on statuses, esclatations, queues and various routing decisions that we didn't have in our prior ticketing software. We are looking forward to focusing on the member and their issues at hand instead of our case solves. This will paint a better picture of the overall member journey from sales to support.
What do you dislike about the product?
There are only a few features that aren't out of the box we are having to create flows for from an engineering standpoint. One of them being the ability to pend a case for a set number of hours and have it either open up if a member replies or send a nudge to the member letting them know they still have an open case and we are waiting on them for further action.
What problems is the product solving and how is that benefiting you?
This is giving us the ability to minimize systems, instead of having our sales in one system and our customer service representatives in another. We will no longer need to feed information into one system, it will already be available for us to create components and expand upon.
Great Service
What do you like best about the product?
Easy to setup and get ready to move on the track
What do you dislike about the product?
Embedded script sometimes creates unnecessary repetition in the DOM and hard to figure out
What problems is the product solving and how is that benefiting you?
Helpfull to keep in touch with customers
Service Cloud
What do you like best about the product?
Out of the box funcationalities. Easy integrations. Customer suport response. Its been really easy to setup for the first time.
What do you dislike about the product?
Best CRM is service cloud found in the market
What problems is the product solving and how is that benefiting you?
Great Out of the box Service Cloud functionalities around Case Management and Omni Channel
Salesforce CRM is GOAT. Every Sales / Service Team must have
What do you like best about the product?
Easy of use. Login from anywhere, any time, any device.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
Cloud instracture, Good Performance.
Simple Tabular UI for ease of use. point and click configuration.
What do you dislike about the product?
I would like to see to increased storage file size for users.
What problems is the product solving and how is that benefiting you?
Customers can diretly enter their Sales data into our systems. Also do partnership with business.
Truly enabling customer 360
What do you like best about the product?
Service cloud has truly helped our service team provide a more holistic and concierge touch to all our interactions by bridging the gap between our sales and service teams, and between different products lines- all of which were previously heavily siloed.
What do you dislike about the product?
Screens could be 'prettier' and less clunky. Users still have many clicks and we've had to customize a lot to try to get around that.
What problems is the product solving and how is that benefiting you?
Connecting our once disparate data sources into a single space that allows for more complete analysis to better serve our customers
Business process owner servicing a Salesforce module
What do you like best about the product?
User friendly, native integration, easy enhancement/change management
What do you dislike about the product?
A lot of custom coding required
Certain bugs/defects can't be replicated
Certain bugs/defects can't be replicated
What problems is the product solving and how is that benefiting you?
Digital collection of apheresis data.
fast and responsive
What do you like best about the product?
It is easy to set up. Easy to create assignment rules for all cases to be routed to the correct teams and agents on all the channels used by customers. On top of ghat it provides all the necessary data back to sales teams when they work on the next opportunity with the customers
What do you dislike about the product?
Limits on the criteria assignment rules of cases.
What problems is the product solving and how is that benefiting you?
Medical product Inquiry, delivery information, information requests, general help desk
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