Agentforce Service
Salesforce, Inc.External reviews
7,048 reviews
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External reviews are not included in the AWS star rating for the product.
Love Service Cloud
What do you like best about the product?
We just started using Service cloud 6 months ago, and it really has allowed our CS team to evolve from the way we were doing business before.
What do you dislike about the product?
It's a lot to learn...it can be scary/daunting when learning functionality from an admin level
What problems is the product solving and how is that benefiting you?
Everything (call, chat, email) is in one location and it helps to have a centralized source of truth
Super easy to use and setup and very versatile.
What do you like best about the product?
I think the ease of use and setup is the best part. It's self sufficient and a lot of resources are out there to help us succeed.
What do you dislike about the product?
The slowness of the system is not convenient sometimes. Also, support could be better. We go through a lot of back and forth and I would wish we could pick up the phone sooner to work through it together.
What problems is the product solving and how is that benefiting you?
It's giving us the ability to track and report on client issues. This helps us organize our work and be more proactive.
Salesforce CRM specialist
What do you like best about the product?
Ability to set up case rules for direct them to specific queues and allow our cases to go to the correct teams.
What do you dislike about the product?
Don't really have anything for this one.
What problems is the product solving and how is that benefiting you?
Helping the movement get technical support in our apps.
Working to implement Service Cloud early 2024
What do you like best about the product?
Adaptability to tailor and integrate Service Cloud
What do you dislike about the product?
Nothing yet, so far we have enjoyed the product
What problems is the product solving and how is that benefiting you?
Allowing us to build and implement a robust Client Success team
Mt review
What do you like best about the product?
The ability to integrate across business lines and report using advanced tools (CRMA)
What do you dislike about the product?
That integrations can be more difficult and costly than advertised
What problems is the product solving and how is that benefiting you?
Manages call center and customer support functionality. Without it, we would likely be on another, less robust platform
Very impressive, modern
What do you like best about the product?
The constant release of new features and the principles used are well received.
What do you dislike about the product?
Complex licensing model, requires extensive licenses that aren't clear.
What problems is the product solving and how is that benefiting you?
Not fully set up yet.
Good and easy for usage
What do you like best about the product?
User friendly nature. Easy to understand and implement
What do you dislike about the product?
Manual multiple Images uploads. If I want to upload for multiple records
What problems is the product solving and how is that benefiting you?
Using salesforce service cloud we are implemnting service reports and workorder.
Service Cloud as a one stop solution
What do you like best about the product?
The best thing about Salesforce Service Cloud is enabling customer solutions effectively and fostering relationships with every customer to streamline workflows.
What do you dislike about the product?
It can be a little complex to ease for certain people as not everyone is equipped with a software to resolve client queries.
What problems is the product solving and how is that benefiting you?
Service Cloud is gathering a comprehensive picture of the customer to best inform responses. It is benefitting me as it responds to customer problems across multiple channels.
I using the salesforce sales cloud
What do you like best about the product?
I am recently using the saleforce cloud. It is giving awesome for customer query and using the omnichannel.
What do you dislike about the product?
As of now using the salesforce cloud, currently I can not say the negative input about this.
What problems is the product solving and how is that benefiting you?
The salesforce cloud is giving 360 rotation of customer. You can see the customer query in one platform.
Sales force CRM tool is awesome
What do you like best about the product?
Chat service
Leads management
Customer service
Account and contract management
Easy to use
Leads management
Customer service
Account and contract management
Easy to use
What do you dislike about the product?
As per my knowledge the tool which i have worked on was phenomenal and i have never disliked the product
What problems is the product solving and how is that benefiting you?
It enables user to automate service process and workflow and find key articles and expert to support customer service.
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