Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Long Term User. Highly Recommend!
What do you like best about the product?
Service Cloud comes out of the box with many data and automation features. Can be used in all industries and all sizes of Business
What do you dislike about the product?
Salesforce and its associated bells and whistles are expensive
What problems is the product solving and how is that benefiting you?
Email to case, web to case, live chat,
Because you have some diferentes interactions with the user
What do you like best about the product?
I liked to interact with AI most easy and bring me all the details that I have with my costumers.
What do you dislike about the product?
I like the relationship with my customers and cases in one way
What problems is the product solving and how is that benefiting you?
Have organizations in the company and complete the cases
Seamless experience and great service
What do you like best about the product?
It is great in agent handling and reducing costs
What do you dislike about the product?
Less customization and it is difficult to work with 3rd parties
What problems is the product solving and how is that benefiting you?
There is a complaint resolution process which is performed by this very efficient and helpful in ensuring great service
Can recommend
What do you like best about the product?
Very convenient for customer service team.
What do you dislike about the product?
Not that user friendly for newcomers, hard to onboard people who are not deeply with Salesforce.
What problems is the product solving and how is that benefiting you?
Collecting all information about customers to one place, that different departments can have access and have same transparent information.
Service Cloud Review
What do you like best about the product?
Helps better assist customers in a timely manner
What do you dislike about the product?
None to mention, Support features are working as expected
What problems is the product solving and how is that benefiting you?
Organize and assist customer issues and after sales managment
Service Cloud simplifies our customer service activities
What do you like best about the product?
connection with marketing and sales
interface
interface
What do you dislike about the product?
doesn't have all data points I would like
can be cumbersome
can be cumbersome
What problems is the product solving and how is that benefiting you?
Connect service to sales and marketing
Service Cloud in Digital Health
What do you like best about the product?
It is so much easier to access and manage than our previous Salesforce instance
What do you dislike about the product?
Can't think of any. The ease of use is very helpful.
What problems is the product solving and how is that benefiting you?
Keeping our staff up to date on all of our customer configurations through the Knowledge base.
Happy user
What do you like best about the product?
Improved interactions with our customers. Helps with retention
What do you dislike about the product?
I would like it to be more seamless in interfacing with other platforms
What problems is the product solving and how is that benefiting you?
It helps with existing products challenges and servicing our national accounts
Cool case features
What do you like best about the product?
Different capabilities to support our customers
What do you dislike about the product?
Not any at all. Overall, functions support us
What problems is the product solving and how is that benefiting you?
Ability to track interactions with our internal cusromers
Best tool to support customer
What do you like best about the product?
Its bundle of tools features and rightly integration with voice, chat, sms, whatsapp.
Best thing is you can do it all without code.
Also their periodic updates are best.
Best thing is you can do it all without code.
Also their periodic updates are best.
What do you dislike about the product?
Partner on boarded without testing all features.
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
Like genesys, Vonage and Amazon on voice. Most of features are broken.
Have so many tickets open with Salesforce
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves our key customer service challenges by centralizing customer data, streamlining case management, offering self-service options, providing real-time insights, scaling with our business, and integrating seamlessly with other systems. These benefits lead to improved customer satisfaction, operational efficiency, and adaptability to our growing needs.
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