Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient and Robust
What do you like best about the product?
As a supporter team member, it made case management easier and help us maintain great customer service.
What do you dislike about the product?
It takes time to learn how to customize it to perfectly fit your org needs.
What problems is the product solving and how is that benefiting you?
It helps us track our cases effectively and help us collaborate well as a team.
Highly customizable
What do you like best about the product?
It is highly customizable, we can to adapt the platform to our specific needs.
It can be integrated with many other tools and platforms.
Users can access it from anywhere with an internet connection.
It provides a 360-degree view of the customer, helping our agents to understand customer needs better.
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It can be integrated with many other tools and platforms.
Users can access it from anywhere with an internet connection.
It provides a 360-degree view of the customer, helping our agents to understand customer needs better.
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What do you dislike about the product?
Complexity: The extensive features and customization options can be overwhelming
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction
Service Cloud delivers
What do you like best about the product?
Brings information into a centralized location.
What do you dislike about the product?
Currently do not have access to Slack inside of Salesforce but that is getting ready to be delivered.
What problems is the product solving and how is that benefiting you?
Quick access to knowledge to assist resolving issues. Single location to see what the customer needs are and what has been done.
Great Help
What do you like best about the product?
I love how the are allowing you to combine all your channels in one location.
What do you dislike about the product?
Integrations could be more seamless with 3rd party providers.
What problems is the product solving and how is that benefiting you?
It is allowing to build that 360 view.
Have been very satisfied using service cloud in my company.. cases are wah to go.
What do you like best about the product?
Creating cases and managing issues with each case is best feature.
What do you dislike about the product?
always a learning curve before setting it up.
What problems is the product solving and how is that benefiting you?
helping us to remove validations that we put on service records. cases helps us to organize data.
Makes customer Service easy
What do you like best about the product?
Configuration around case object made easy
What do you dislike about the product?
Case assignment rules were too static so that custom automizations are needed
What problems is the product solving and how is that benefiting you?
Tracking customer Service communication including operative reporting
Service Cloud Business Analyst
What do you like best about the product?
Omni Channel and Skill Based routing
Macros
Macros
What do you dislike about the product?
feed is sometime difficult to read when comments history is long
What problems is the product solving and how is that benefiting you?
Routing, internal case routing, community, knowledge base is helping allot
Game-Changer for Customer Support
What do you like best about the product?
The automation and case management tools have streamlined our processes, resulting in quicker issue resolution and happier customers.
What do you dislike about the product?
Customer support for technical issue could be more quicker.
What problems is the product solving and how is that benefiting you?
Case management
Automotive project
What do you like best about the product?
With the help of the Service Cloud, we have managed to significantly increase the productivity of the service agents
What do you dislike about the product?
he limitations of the knowledge base in the service cloud are partially restrictive
What problems is the product solving and how is that benefiting you?
Increase agent productivity
Review
What do you like best about the product?
easy to use
easy to check, manage cases
Have report
easy to check, manage cases
Have report
What do you dislike about the product?
The report function is very limited
It doesn't support text formulas
It doesn't support text formulas
What problems is the product solving and how is that benefiting you?
Case management for our company
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