Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Solution Engineer
What do you like best about the product?
The configurability of the solution and flexibility in administering.
What do you dislike about the product?
The limitations of platform that do not allow the organization to scale.
What problems is the product solving and how is that benefiting you?
It is helping our organization manage large inflows of service cases and help with lowering wait times
Best CRM tool in the market
What do you like best about the product?
Ease of use
Flexible to configure
Some of the best reports and dashboards
Flexible to configure
Some of the best reports and dashboards
What do you dislike about the product?
Little complicated to use console
Need some work in the Einstein insights
Need some work in the Einstein insights
What problems is the product solving and how is that benefiting you?
Internal portal for case management
Logging all tickets for employees
Logging all tickets for employees
All features and tools in one place
What do you like best about the product?
Omni channel and supervisor monitoring page
What do you dislike about the product?
Phone channel configuration and integration with external app
What problems is the product solving and how is that benefiting you?
Contact center features in one place. Easy to implement
Service from cloud
What do you like best about the product?
Providing comprehensive services to customers thru various channels
What do you dislike about the product?
Can't complain much as it eases the way to connect with customers thru channel of their choice...phone,email,text..etc
What problems is the product solving and how is that benefiting you?
Helping to connect quickly with customers and having their profiles on screen when in touch with them
Hanuma
What do you like best about the product?
Case management and new features of einstine.
What do you dislike about the product?
If we have Omni channel inbuilt would be better
What problems is the product solving and how is that benefiting you?
Users call to report if there are any issues accessing products
A useful sass that has the relevant tools to improve your operation
What do you like best about the product?
The flow, assignment rules, security, and many other features helps both it and business each achieve their objectives easily
What do you dislike about the product?
The limits and lack of feature to export configuration details into excel for review
What problems is the product solving and how is that benefiting you?
Able to connect with customers via multiple channels and have a 360 view of the customer
Make CSR life easy
What do you like best about the product?
All our service reps have visibility to their team cases. So, we can provide better customer experience.
What do you dislike about the product?
We are using email-to-case. Sometimes we are having issues with emails routing and missing some important emails from the customers which is costs money to the company
What problems is the product solving and how is that benefiting you?
It's easy for our CSR's to address customer issues and collaborate internally via chatter
Cto
What do you like best about the product?
I have used it in a previous job to maintain contact with clients via email and calls.
What do you dislike about the product?
The price is a bit excessive and prohibitive in some places.
What problems is the product solving and how is that benefiting you?
Improve our customer service
Salesforce make things easy
What do you like best about the product?
Heling our agent's work more efficient. With pre built AI, integrations.
What do you dislike about the product?
License structure is actually confusing.
What problems is the product solving and how is that benefiting you?
Easy on integration with other services.
Powerful and limitless
What do you like best about the product?
The power of a single platform that can be augmented by so many apps and third- mparty integrations, make it possible to achieve success rapidly and reliably.
What do you dislike about the product?
No doubt, it's a complex system. It can be like the parable of the elephant, with everyone at the company seeing the one part they touch. Understanding it all can be daunting. I appreciate the dedication to learning and community through Trailhead.
What problems is the product solving and how is that benefiting you?
The ability to get a whole picture of our clients journey and segment to develop different use cases.
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