Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We have been able to bring case management forward for teams using email to manage their work.
What do you like best about the product?
Ease of setup and use. We can quickly onboard a team.
What do you dislike about the product?
Engaging teams properly without so much customization.
What problems is the product solving and how is that benefiting you?
Automation for our support teams with service management and customer support.
Timesaver!
What do you like best about the product?
The ability to reduce hold times, and streamline processes.
What do you dislike about the product?
Transitioning from legacy system to SSC.
What problems is the product solving and how is that benefiting you?
Reducing hold times, streamlining processes, equipping service reps with tools to assist them quickly.
Sales game changer
What do you like best about the product?
It allows our sales and service teams to get the data they need to do their jobs accurately and timely.
What do you dislike about the product?
The only thing I don't like is that you can only audit 20 fields per record.
What problems is the product solving and how is that benefiting you?
Allows our teams to provide our clients with great service.
Service cloud for Contact center
What do you like best about the product?
Case management, event tracking and utilizing customer 360 data to serve the customers are the most useful when it comes to contact center implementation
What do you dislike about the product?
AI advancement and feature to take actions on data to serve client effectively in a timely manner. Agentforce seem to have a lot of these potential!
What problems is the product solving and how is that benefiting you?
Lost wallet, service issues with FSI client alongside streamlining customer 360 data to fuel service conversations.
Service Cloud: A Great Solution for support solution
What do you like best about the product?
Service Cloud allows for the consolidation of data across various channels. Allows us to have a 360 view of all our stakeholder/ employee interactions from their support requests to needs related to data.
What do you dislike about the product?
Lack of control around integration of data.
What problems is the product solving and how is that benefiting you?
Requests for needs and challenges
SalesForce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud elevate customer service and maximize productivity, resolve tickets/cases faster which makes our people happy.
What do you dislike about the product?
I can't think of any right now.
I like using it
I like using it
What problems is the product solving and how is that benefiting you?
Tech support
Customer satisfaction
What do you like best about the product?
Customer adaptability and able to sync with processes where revenue is the key factor for business growth. implementing the CTI with the cloud was challanging but worth spending the time and efforts
What do you dislike about the product?
Ligthning piece slows it down at time and third party apps are not fully compatible while switching between classic to lightning. Or vice versa for development asks
What problems is the product solving and how is that benefiting you?
Service management, call management and distribution and territorial management for a user group varies from 15 to 500 based in different timezones.
Customer view at your finger tips
What do you like best about the product?
Relating cases and issue with accounts so the knowledge can be shared across the company with service and account managers.
What do you dislike about the product?
Lack of robust reporting. The business often requests reports around cases and historical queue ownership which are difficult to provide.
What problems is the product solving and how is that benefiting you?
Case deflection with delft service knowledge articles and lower AHT with out-of-the-box automations.
Review for service cloud
What do you like best about the product?
It is user friendly and intuitive. Cases are processed and routed to departments seamlessly
What do you dislike about the product?
It is not an easy task currently to interface with other systems like updating records in another produce
What problems is the product solving and how is that benefiting you?
It is one central place where customers can get help or highlight issues to the agency
Service Cloud
What do you like best about the product?
email to case response feature which comes OOB
What do you dislike about the product?
UI is not great and intuitive as other tools
What problems is the product solving and how is that benefiting you?
It's helping us to solve the problems of our external and internal customers
showing 1,631 - 1,640