Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Love the product for my clients
What do you like best about the product?
Case management which is very important for handling our clients complaints
What do you dislike about the product?
Still lot more features can be part of case management
What problems is the product solving and how is that benefiting you?
Yeah, our clients are able to submit and view and close it effectively
Helped us solving customer service problems
What do you like best about the product?
Salesforce Service Cloud offers great features to solve the customer servicing challenges. The entitlements & milestones to ensure customer is getting best services on time.
What do you dislike about the product?
Service Cloud doesn't provide the Einstein & chatbot facilities out of the box. These needs to be procured as separate licenses. It would help if these can be part of service Cloud licenses.
What problems is the product solving and how is that benefiting you?
The business problems of customer servicing in effective manner and the customer self service using Heroku which is helping for quick resolutions of customer requests and complaints.
Streamlined and efficient
What do you like best about the product?
It allows for our services team to be efficient and successful. It is easy to manage processes and we are able to integrate with other tools when required
What do you dislike about the product?
configuration and customization required to meet business needs
What problems is the product solving and how is that benefiting you?
Case management, meeting SLAs, high NPI score. Very efficient and easy to track case history and agent workloads using mini channel
Service cloud review
What do you like best about the product?
Ability to be demonstrate accountability and transparency within servicing actions
What do you dislike about the product?
The solution is working well for us and no issues at this time
What problems is the product solving and how is that benefiting you?
Creating Connectivity between end users and service org
Great User Experience and Reporting
What do you like best about the product?
Works well for our nonprofit organization where we can easily track our donors and then track everything via reporting.
What do you dislike about the product?
I haven't experienced any down sides to using this far.
What problems is the product solving and how is that benefiting you?
The reporting and dashboards has been a game changer for our organization, particularly related to our board meetings
Complex with so many features
What do you like best about the product?
Variety of functions with flexibility and many options
What do you dislike about the product?
Too many clicks and complex. Wish it can be less clicks
What problems is the product solving and how is that benefiting you?
Automation is a big help with service cloud.
Solid product
What do you like best about the product?
Well thought out, mature product offered by Salesforce.
What do you dislike about the product?
We are currently implementing Service Cloud now, so too early to say.
What problems is the product solving and how is that benefiting you?
Central place to enter in contacts and cases
Great help to manage cases
What do you like best about the product?
It helps us manage cases, get better customer satisfaction and better retain customers
What do you dislike about the product?
It requires some level of training to make it work out for the team but it indeed helps us
What problems is the product solving and how is that benefiting you?
In general it is got us to manage everything about service in one place. We don't have to navigate here and there to get information anymore. Agents are able to get what they need faster and it improves our support team's efficiency
Service Cloud transparency
What do you like best about the product?
Service Cloud is a great tool to bring to get her everything about your customer without the need to useless multiple tools. This leads to better customer interactions.
What do you dislike about the product?
There is so much available with Service Cloud knowing what pieces are best and realizing there may be a better co figuration sometimes takes some effort. This is getting better.
What problems is the product solving and how is that benefiting you?
Service Cloud is solving agent frustration by reducing the number of tools the agent needs. This gives them what they need faster and improved the customer experience.
Great tool
What do you like best about the product?
Service Cloud seems like a useful tool for our organization. Consolidation of information would allow for better customer service
What do you dislike about the product?
I don't know of a downside in using Service Cloud
What problems is the product solving and how is that benefiting you?
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