Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Product Owner
What do you like best about the product?
Ability to help,support and deliver excellent customer service
What do you dislike about the product?
Needs more automation at times to achieve goal.
What problems is the product solving and how is that benefiting you?
To help patient access insurance
Service center
What do you like best about the product?
The Console display and case management.
Manage all the channels in one display
Manage all the channels in one display
What do you dislike about the product?
Hard to find the good products to cover all requirements and avoid cost explosion
What problems is the product solving and how is that benefiting you?
Easy and friendly tool.
Simplify adoption and help productivity of the agents
Simplify adoption and help productivity of the agents
It just works
What do you like best about the product?
I think the most helpful part is that out of the box it works great. It is also easy to add the customization you need.
What do you dislike about the product?
The least helpful thing out service cloud is that it just has so many l add ons that it can be a lot to understand
What problems is the product solving and how is that benefiting you?
We used service cloud to help reduce service time for our clients. With the automation we were able to make response time much better
Long term investment but a very good investment
What do you like best about the product?
I like the many possibilities that we have in the Salesforce. We can personalize all the plataform for our necessities.
What do you dislike about the product?
Isn't easy and you need a team for implantation all the ideas.
What problems is the product solving and how is that benefiting you?
It possibilities increase the productivity of our team and reduce de time of registration. Another thing is the follow de main KPI’s in real time and the possibility to use this insights to promove a better service. Beside that, Salesforce is a flexible plataform and it’s possible integrate that in another systems making possible reduce the amount of diferents tabs ou systems that our analysts use in their attendance
Excellent product
What do you like best about the product?
Case management is very effective and knowledge management is fantastic
What do you dislike about the product?
Salesforce Service Cloud's cost may be too expensive for some users, especially smaller organizations. Additionally, despite the platform's intricacy and extensive range of capabilities, certain users may need to go through a learning curve.
What problems is the product solving and how is that benefiting you?
Case management which is working out very well
Super simple
What do you like best about the product?
It makes customer service so much simpler. It helps to make interactions with customers across platforms seamless.
What do you dislike about the product?
It can be pretty difficult to set up and administer.
What problems is the product solving and how is that benefiting you?
Bringing resolutions to our customers.
Service cloud works great
What do you like best about the product?
We use email-to-case functionality which creates majority of our inflow cases helping our team manage Case load and follow up efficiently.
What do you dislike about the product?
There are some issues sometimes with email-to-case, especially email looping, but we always try to prevent them by using best practices.
What problems is the product solving and how is that benefiting you?
It provides as lot of value for our organization, reports help us track important metrics and help all teams stay connected for best Customer support experience.
Be happy to give good service using Salesforce
What do you like best about the product?
Service cloud have the capability to give the 360 degree service to the customer
What do you dislike about the product?
Lightning template should be easyly define to fullfil customers requirements.
What problems is the product solving and how is that benefiting you?
It's giving all 360 degree view to solve customer's issues.
Service Cloud keeps your support team self sufficient
What do you like best about the product?
Love that we can keep our service team accountable with Queues, Milestones and SLAs.
What do you dislike about the product?
Migrating articles from FreshDesk to Salesforce is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Streamlining our business to have sales and service in one place.
Service Cloud seems to have endless capabilities but we have just hit the tip of the iceberg
What do you like best about the product?
It provides a space where we can enable service teams to work more productively through various process improvements and automations. Service teams can also collaborate with various teams all within Salesforce.
What do you dislike about the product?
There are some limitations around some automation processes which then have pushed us to purchase Field Service. We know it's a powerful tool but it comes at an added cost to the company.
What problems is the product solving and how is that benefiting you?
Email-to-case is a big process which has helped customer service to more efficiently process orders as well as giving other teams the visibility on those cases. This is something that will also be helping another support team in the near future to remove the manual work of checking an inbox and creating cases.
showing 1,641 - 1,650