Agentforce Service
Salesforce, Inc.External reviews
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Service Cloud review
What do you like best about the product?
Case management that stores all cases and responses in a single place that is easy to use
What do you dislike about the product?
The channels such as third party phone can be complicated to use
What problems is the product solving and how is that benefiting you?
Searching for knowledge article to resolve cases.
Service Cloud provides an extremely efficient user interface
What do you like best about the product?
Agent productivity and user interface, automation
What do you dislike about the product?
Lack of ERP integration , translation capabilities
What problems is the product solving and how is that benefiting you?
Reduce the cost to serve, increase productivity
Helps us serve customers
What do you like best about the product?
It helps us provider service for our customers, I am really excited to see service intelligence when it comes out.
What do you dislike about the product?
A lot of the features are really aimed toward high volume service centers versus low volume white glove service, would love to see some enhancements for those customers.
What problems is the product solving and how is that benefiting you?
It helps us provide a ticketing and enhancement service in our client portal.
Using cases for service
What do you like best about the product?
The overview of having cases within Salesforce
What do you dislike about the product?
There is nothing really. It is so helpfull for our employees and customers
What problems is the product solving and how is that benefiting you?
Getting good overview of cases.
Service cloud voice for customers
What do you like best about the product?
We use service cloud all feature feom chat bots, email cases, scv. Its great to have all channels of communication with articles presented to agenda
What do you dislike about the product?
Sync issue between aws and omni is still not up to mark
What problems is the product solving and how is that benefiting you?
Faters responses, great kpi charts
Case Management
What do you like best about the product?
Case management, having all information in one location
What do you dislike about the product?
Some standard functionality needs improvements
What problems is the product solving and how is that benefiting you?
Ability to have all information in one location
Huge help for our Customer Service team.
What do you like best about the product?
Case management is easy for our users. Agents can reassign cases when others are out. Automations have changed our team dynamics and allowed for more efficient handling of customer inquiries.
What do you dislike about the product?
Inability to export information especially pricing.
What problems is the product solving and how is that benefiting you?
Email management.
Greate experience at Dreamforce
What do you like best about the product?
Sale ice cloud centralized all services, cases and channels all in one place.
What do you dislike about the product?
Some of the configurations are hard to configure.
What problems is the product solving and how is that benefiting you?
Centralize service in one place.
Rapid Ramp Management
What do you like best about the product?
Ease of implementation and integration with telephone and reporting platforms
What do you dislike about the product?
Pricing model for short term projects are challenging
What problems is the product solving and how is that benefiting you?
CRM
Great platform, especially if you can connect all your orgs data
What do you like best about the product?
Adaptability to any business need and the ability to continually change
What do you dislike about the product?
So many features require full data integration
What problems is the product solving and how is that benefiting you?
Understanding customer requests types, trends, need
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