Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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No Complaints
What do you like best about the product?
Extremely easy to use and develop. I enjoy it
What do you dislike about the product?
Nothing... I look forward to it getting even better
What problems is the product solving and how is that benefiting you?
Handling internal customers
Very Useful and Easy to Use, but a Bit Pricey
What do you like best about the product?
Very useful to customers and easy to resolve issues.
What do you dislike about the product?
Nothing much except for the cost involved
What problems is the product solving and how is that benefiting you?
End user suppose cases
Great 360° Customer View, but Data Integration Is Challenging
What do you like best about the product?
The ability to centralize customer information and interaction provide the 360 view
What do you dislike about the product?
The data integration work that has taken
What problems is the product solving and how is that benefiting you?
Faster response and resolution of the issue of the customer
Great AI Integration, No Complaints
What do you like best about the product?
AI integration, Einstein analytics and Agentforce
What do you dislike about the product?
Nothing that I dislike as a feature. Early GA
What problems is the product solving and how is that benefiting you?
Full blown features
Easy Customization Makes Service Cloud a Great Fit
What do you like best about the product?
We can customized the service cloud to meet our use cases. The customization is easy to implement. We can use the agentic capability in the service cloud as well which is super useful to improve our productivity.
What do you dislike about the product?
N/A. We actually like this product a lot.
What problems is the product solving and how is that benefiting you?
We build our customer service platform based on the service cloud. We won’t be able to operate without the service cloud.
Powerful and Flexible Support Tool for Any Team
What do you like best about the product?
Powerful, flexible support tool for any team
What do you dislike about the product?
Complex setup, not a plug in and go and steep learning curve
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlined our student support with unified communication, automation, and a full view of each student. It's improved resolution times and student satisfaction, though initial setup was complex
Robust and Scalable Platform—Best in the World!
What do you like best about the product?
Is a robust platform, able yo scalate in Orgs
What do you dislike about the product?
All is good! The platform is better of world
What problems is the product solving and how is that benefiting you?
Resolve questions of customers with agentforce
Easy to use, but the voice should be included
What do you like best about the product?
I really like that it is a very simple solution to use and implement.
What do you dislike about the product?
The voice is not included; it is a separate service and another cost.
What problems is the product solving and how is that benefiting you?
Resolve receiving the tickets in one place and manage the requests until their closure
Service Cloud: Excellent and easy to use for everyone
What do you like best about the product?
I like everything about Service Cloud, it is excellent.
What do you dislike about the product?
In truth, I like everything about it; it is easy to handle for users and developers.
What problems is the product solving and how is that benefiting you?
The problem of customer case management
Easy to Use but Difficult to Implement
What do you like best about the product?
Integrated to CRM suite is an enormous advantage
What do you dislike about the product?
hard to implement in our bank, competition won
What problems is the product solving and how is that benefiting you?
Nothing
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