Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great in a Salesforce Stack
What do you like best about the product?
Salesforce Service Cloud is a strong service desk tool, especially for large enterprises that utilize other Salesforce clouds. It's endlessly customizable and is built on the same core platform as sales cloud, so the two tools function more or less as one. It's easy to over-customize yourself into a corner though so definitely utilize talent from the Salesforce ecosystem.
What do you dislike about the product?
The UI is built around being customizable rather than purpose built for service desks.
What problems is the product solving and how is that benefiting you?
Client facing help desk that supports our customers
Service cloud customized to win!
What do you like best about the product?
Service cloud is a great way for our Salesforce admins to creat customized client and partner support to meet the needs of our Systems and Services team
What do you dislike about the product?
Complexity and Salesforce knowledge needed to understand and deliver scalable solutions
What problems is the product solving and how is that benefiting you?
Client issues across our Salesforce environment and experience cloud
Great platform, fairly easy to implement.
What do you like best about the product?
We have used Service Cloud since 2017. Much better that our previous system that was built in our erp. Easy to add multiple channels for connecting with our customers.
What do you dislike about the product?
Some non standard functionality can get expensive to implement.
What problems is the product solving and how is that benefiting you?
Able to connect with our customers across multiple channels.
Good CRM which is a reflection of your business process
What do you like best about the product?
Case management
APIs
Event monitoring and shield
APIs
Event monitoring and shield
What do you dislike about the product?
Cost and Upsells
Licensing
Mulesoft integrations
Licensing
Mulesoft integrations
What problems is the product solving and how is that benefiting you?
We're using chat bot and live chat with experience cloud to expand client service channels
Dreamforce Review
What do you like best about the product?
Omni Channel routing is super useful and very customizable
What do you dislike about the product?
Some of the older features cannot be customized to our complexity level and require fully custom implementations
What problems is the product solving and how is that benefiting you?
Case management is helpful for our contact centers and for our Sales Reps by gaining insight into comms from clients
Service Cloud
What do you like best about the product?
Usability, iterative design capability, intuitive
What do you dislike about the product?
I think the down side is translating our processes to work effectively.
What problems is the product solving and how is that benefiting you?
User related request management
Cases
What do you like best about the product?
I really like the Cases functionality to record and report on duplicate or reoccurring issues
What do you dislike about the product?
the queques get cluttered with extra data when importing info on Salesforce cases
What problems is the product solving and how is that benefiting you?
organizing, xollecting and reporting on issues end users are experiencing
Invisible UI.
What do you like best about the product?
UI elements where you normally expect them to be within surprises. Cuts down on our training csts.
What do you dislike about the product?
Not much. New 8ntegratuojs with Einstein will help further the growth
What problems is the product solving and how is that benefiting you?
Provides ready data for the Support teams
Good product easily modifiable
What do you like best about the product?
Very innovative constantly changing. Easy to use
What do you dislike about the product?
Complexity and tech debt of most systems. Can be solved but challenging
What problems is the product solving and how is that benefiting you?
Organization of data and use communications
Service Cloud
What do you like best about the product?
Omni channel has increased our productivity by 40% or more!
What do you dislike about the product?
If you don't get it right during setup, it's very hard to fix in the future.
What problems is the product solving and how is that benefiting you?
Queue management
showing 1,701 - 1,710