Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud rocks!
What do you like best about the product?
Ease of use/ point and click/ Admin got lot of power in creating assignment rules , configuring reports and lot of cool stuff
What do you dislike about the product?
I don't see any dislikes about service cloud
What problems is the product solving and how is that benefiting you?
Case logging and CTI
Optimize your customer attention with Service Cloud
What do you like best about the product?
Great for case management, let you to track an take action in a timely manner
What do you dislike about the product?
I don't see any, it is easy to adapt it to your particular context
What problems is the product solving and how is that benefiting you?
Customer service automation, tracking, SLA follow up
Service cloud for customer satisfaction and experience
What do you like best about the product?
Features like case management and entitlement, omnicgabel
What do you dislike about the product?
Email to case limitations and sms limitations
What problems is the product solving and how is that benefiting you?
Faster resolution and customer satisfaction through automation and tools
Customer service satisfaction booster
What do you like best about the product?
Service cloud has played a big role in improving customer service satisfactionby providing features like case management, omnichanel, entitlements and knowledge base.
What do you dislike about the product?
Email to case limitations and sms governance limits
What problems is the product solving and how is that benefiting you?
It is providing our client services team the power to resolve customer issues and provide them with tools like case management which help them improve customer satisfaction.
An ocean of possibility
What do you like best about the product?
The most helpful is that the out of the box solution will be able meet at least 80% of the customer care teams need, but there is the option to customize the application to make it specific to the needs of the business.
What do you dislike about the product?
Don't go down the rabbit hole of customization that so many companies do which will make taking advantage of feature updates nearly impossible.work with an architect and business to not clone an existing system but to use out of the box items!!!
What problems is the product solving and how is that benefiting you?
It is easy to get started with new features that come out three times a year. The ability to prototype the latest and greatest features with business sponsers to get on board with driving business on
Good
What do you like best about the product?
Because many customers are looking for support through automation.
What do you dislike about the product?
Users in the organization can't send images to the other party in chat.
What problems is the product solving and how is that benefiting you?
If the person in charge changes, we can respond with the same quality. Beginners can also answer with reference to past knowledge.
first in class
What do you like best about the product?
Fast to implement, step by step channels connecticity and AI powered
What do you dislike about the product?
It's quite Pricy and the expertise needed for the ROI is rare
What problems is the product solving and how is that benefiting you?
High volume of calls and data spread over lots of different systems
We’ve transformed service
What do you like best about the product?
Lots of out of the box capabilities that makes the 0 to 1 product development lifecycle much faster.
What do you dislike about the product?
There's a lot to learn and understand about the product which can take time to become an expert and truly utilize the full functionality.
What problems is the product solving and how is that benefiting you?
Transitioning phone calls to digital interactions.
Great and agile for field service and salea
What do you like best about the product?
Easy to implement and act on analaytics and reporting.
What do you dislike about the product?
Ability to integrate sales and service cloud into organic workflows
What problems is the product solving and how is that benefiting you?
Case management through service and sales
Review
What do you like best about the product?
Good case management tool. Many out of the box solution and also can be customised to meet our needs.
What do you dislike about the product?
Report feature is limited and basic. Unable to do multiple row levels formulas.
What problems is the product solving and how is that benefiting you?
We now have a unified view of customer interactions which we did not have before
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