Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Convenient low code no code options!
What do you like best about the product?
I love that we have the opportunity to implement a single pane of glass for our frontline to look through to see a consolidated customer experience.
What do you dislike about the product?
I feel like there are more opportunities with personalization for the end user.
What problems is the product solving and how is that benefiting you?
Service cloud is providing a consolidation of multiple outdated back end systems.
Great product for service centers
What do you like best about the product?
Customer management
Artificial intelligence
Artificial intelligence
What do you dislike about the product?
Nothing to be not liked with any salesforce products
What problems is the product solving and how is that benefiting you?
Salesforce solves major issues like data management, service complain management
Service Cloud for Link Mobility
What do you like best about the product?
I like the implementation of different products and systems working together and that you're able to quickly resolve cases and set up automation.
What do you dislike about the product?
It's hard getting into the service as it's quite complicated. Prices are high, so an established base is required to move forward. I would love to see improvements in terms of service usability and live buttons.
What problems is the product solving and how is that benefiting you?
It's solving our problem of connecting with our customers in a timely manner. We're looking into getting this process even better, and that's why we're at Dreamforce.
Quick wins with Service Cloud
What do you like best about the product?
The automation, case management and self serve features in Service Cloud have allowed our workforce to work more efficiently with purpose and intention without the slowness of having to do time consuming tasks repetitively.
What do you dislike about the product?
Looking forward to working more AI into Service cloud.
What problems is the product solving and how is that benefiting you?
Having service cloud help our contact center reps reduces hold time, allows reps to efficiently help our customers and solve more problems than before implementation of Service cloud.
Ask Me
What do you like best about the product?
Great tool for our remote team to support our stores.
What do you dislike about the product?
It has a different admin from our other org.
What problems is the product solving and how is that benefiting you?
Customer and Store associate support. .
Service Cloud
What do you like best about the product?
I like its customer service and support features, including cases, knowledge articles and automation. It helps deliver good customer experiences and streamline support.
What do you dislike about the product?
Salesforce can be complicated by adding many layers or ways to accomplish the same tasks which sometimes hinders navigation for end users.
What problems is the product solving and how is that benefiting you?
Salesforce to Salesforce solution for a business to business 3PL. Aggregates data from one instance to another. We are able to manage knowledge articles OmniChannels reporting all in one place.
A service cloud that works to our needs
What do you like best about the product?
The customization options on top of a well built service console with security and ease.
What do you dislike about the product?
The amount of training needed to use it.
What problems is the product solving and how is that benefiting you?
Automating workflows and having a hub of data to connect and use.
Efficient way to service customers through omnichannel service
What do you like best about the product?
Centralized place to service customers and utilize tasks and cases in a singular platform
What do you dislike about the product?
Integration to order maintenance and other knowledge bases can be challenging from an efficiency and accuracy standpoint - housing and displaying customer 360 in a digestible manner for customer advocates
What problems is the product solving and how is that benefiting you?
We are looking for it to continue to enhance our customer 360 and ability to efficiently tailor quality service experiences for our customers and associates
Amazing, faster and more valuable
What do you like best about the product?
The ability of elevate the customer experience with the plug and play module has helped in delivering much faster . On top of that we have done autoamtion for self service
What do you dislike about the product?
Ai integration to automate the content and take appropriate action
What problems is the product solving and how is that benefiting you?
Automating the business process. On top of that we can intwgrate with other SF product like MuleSoft has helped in saving to have another api platform
Great product
What do you like best about the product?
Our service users are able to connect with customers in a whole new way. Having everything at their fingertips when needed has been so beneficial.
What do you dislike about the product?
The complexity on some items when trying to build them out.
What problems is the product solving and how is that benefiting you?
Being able to provide chat functionality to our customers, providing an alternative way to contact us.
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