Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Implementing CRM
What do you like best about the product?
Service Cloud will be very helpful with its automation capabilities by creating less manual processes. The service cloud also will so provide tracking and auditing. Easy to use so far.
What do you dislike about the product?
Price may be considered high. Some features are not out of the box and require extra.
What problems is the product solving and how is that benefiting you?
Majority of our current process is manual, which will be the biggest benefit. We currently lack the tracking of cases and issues so service cloud is will allow for better traxking and accuracy of reports
Good solution, especially when integrating with experience cloud
What do you like best about the product?
Can integrate with any external system. Out of the box customer portal with experience cloud. Unified customer data with sales cloud. Great analytics capabilities if you use CRM Analytics.
What do you dislike about the product?
The out of the box UI could be better. Using salesforce with many different teams can get very complicated. Pricing can get very expensive if you want to leverage all of Salesforce's capabilities.
What problems is the product solving and how is that benefiting you?
Customer facing ticket management, live chat, public knowledge base. Keeping customer data connected in one place provides exceptional support and analytics capabilities.
Service cloud review
What do you like best about the product?
Chatbots omnichannel case deflection . Customer self serve with knowledge articles
What do you dislike about the product?
Reporting can be limited. Add ons can be costly.
What problems is the product solving and how is that benefiting you?
Time to answer with self serve capabilities. Centralised customer suppprt queries
Easy to configure
What do you like best about the product?
Service cloud is an easy to configure customer support product. You don't need to know code to get started.
What do you dislike about the product?
The auto assignment rules are clunky and sometimes fail.
What problems is the product solving and how is that benefiting you?
Communixation between departments and customers.
Boost your Revenue with Sales Cloud
What do you like best about the product?
Provides seamless case management workflows for improving resolution times to custome requests
What do you dislike about the product?
The out of the box reporting capabilities could be improved for better customer insights
What problems is the product solving and how is that benefiting you?
Helps provide a streamlined and omnichallen service experience e for the customer
Enjoy Benefits and Efficiency Service Cloud Provides
What do you like best about the product?
The tools and functionality the service cloud offers has been beneficial to our servicing agents. They like that all of thier key customer KPIs and data can be displayed on one user-friendly page. This has allowed them to more efficiently address customer needs and to then work on more valuable and complex servicing needs.
What do you dislike about the product?
Would like it to continue being enhanced and more functionality pushed out faster. Continue making sure it is user-friendly for our agents.
What problems is the product solving and how is that benefiting you?
Pulling everything together from a customer perspective to see a customer 360 view. The solution makes our agents more productive and performance of agents increased.
Service cloud helps us to be more productive
What do you like best about the product?
My company uses Cases to manage support requests both internally and externally. Being able to track a support ticket from beginning to end and bring im collaborators is essentially to keeping our work on track.
What do you dislike about the product?
My company is not consumer facing in that we don't sell a product, but I wish that we could provide have an easier way to bring standard responses into cases
What problems is the product solving and how is that benefiting you?
It is giving us a way to track interactions with our contacts and provide support to our Users.
Great
What do you like best about the product?
The tracking of all
Important details about the customer as well as customization of what you need.
Important details about the customer as well as customization of what you need.
What do you dislike about the product?
Some limitations that arise when you need a higher capacity of something or reporting.
What problems is the product solving and how is that benefiting you?
It's keeping our cases together for a good customer view.
I enjoy the ease of use.
What do you like best about the product?
It's easy to use and allows for the opportunity to customize the experience for each customer.
I also find the interface allows for quick and efficient onboarding of new employees.
I also find the interface allows for quick and efficient onboarding of new employees.
What do you dislike about the product?
I wish it was a little bit faster and prettier to look at.
What problems is the product solving and how is that benefiting you?
It is allowing us to create one touch resolutions for our customers.
Service Cloud allows you to serve your customers across multiple channels
What do you like best about the product?
Makes case management easy and allows you to engage with customers where they want to be.
What do you dislike about the product?
While it offers a large range of tools it can be be difficult to implement all of them without overwhelming users.
What problems is the product solving and how is that benefiting you?
It allows us to track customer issues and ensure that they are addressed in a timely manner to increase customer satisfaction and success.
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