Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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It’s simple product with great flexibility to enhance
What do you like best about the product?
Framework is simple and easy to understand. Easy to build new applications. UI is intuitive and easy to manintain.
What do you dislike about the product?
Not a lot of standard functionality that we can use right out if the box, needed lot of customization.
What problems is the product solving and how is that benefiting you?
Case management, case routing, email to case, Einstein chat bots, chat with live agent
Better serve customers
What do you like best about the product?
I use cases to track bugs and requests from customers. The cases can be assigned to different employees depending on skills, we can categorize the cases by what type of issue they are tracking, and we have metrics of how long it takes to close a case or if a case has been open for too long.
What do you dislike about the product?
Navigation can be clunky sometimes. If a page takes too long to load, it can be frustrating to our users.
What problems is the product solving and how is that benefiting you?
Case management- tracking issues until they are resolved so nothing is forgotten.
Service Cloud - Pandora's box of opportunities on costumer experience
What do you like best about the product?
Salesforce Service Cloud is the best CRM tool on market, we found it to be highly adaptable, easy to intregate with other sistems and to mold into our needs. Einstein GPT and WhatsApp integration are some of the advantages.
What do you dislike about the product?
The downside would be only price-wise, beeing more expensive them other CRM options on market. You got to analise the team's maturity and know-how to validate wheter it's the right time to invest on Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
some of the problems Salesforce Service Cloud is solving:
multiple screens management, time spent on simple routine processes, monitoring of team goals and performance.
multiple screens management, time spent on simple routine processes, monitoring of team goals and performance.
Service cloud has helped our contact center tremendously
What do you like best about the product?
Omnichnnel experience, presence config, etc
What do you dislike about the product?
Voice etc not available in 1 platform, a
What problems is the product solving and how is that benefiting you?
Customer success, omnichannel
Ideal for customer simplicity and centricity
What do you like best about the product?
360 view of customer and timeline activity
What do you dislike about the product?
Difficult to understand all add ons you can buy to improve experience (email to case for eg)
What problems is the product solving and how is that benefiting you?
Help to drive our obligations on complainment delays
Connect all your customer data and track issues
What do you like best about the product?
I like being able to find trends in customer issues. I like customer being able to access their cases through experience cloud.
What do you dislike about the product?
There are a lot of objects that cooperate together and sometimes it feels like a lot.
What problems is the product solving and how is that benefiting you?
Service cloud takes my existing customer data and allows internal users to get the full context of a customer while responding.
Senior Director Customer Fulfilment
What do you like best about the product?
Case management, search ability, and metrics.
What do you dislike about the product?
If emails are sent to multiple email addresses feeding service cloud it will create multiple cases.
What problems is the product solving and how is that benefiting you?
Search ability and metrics.
Service Cloud Rocks!
What do you like best about the product?
The care management system and ability to customise service processes that for customers
What do you dislike about the product?
Sometimes it can be difficult to wrap your head around all the objects and how to use them
What problems is the product solving and how is that benefiting you?
Streamlining IT ticket management
Service Cloud has helped us drive efficiency and productivity.
What do you like best about the product?
Supporting of customer 360, productivity and efficiency
What do you dislike about the product?
The layout and user experience could be improved to a better and easier interface for end users.
What problems is the product solving and how is that benefiting you?
It's helping achieve customer 360, increase customer satisfaction and productivity
Best experience
What do you like best about the product?
Easy fro use and gives best solution to end customers . Easy for data t analysis and analytics on the platform and monitoring. Financial platform usage is high.
What do you dislike about the product?
Not much To complain . Price can be low so that many people can use it and extend to end customers . Other products intergration is key. Overly happy about product
What problems is the product solving and how is that benefiting you?
Mortgage industry . Incident man agent system and change management system are real use case. Happy to increase productivity with this product. Overall great benefits
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