Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud has helped our contact center tremendously
What do you like best about the product?
Omnichnnel experience, presence config, etc
What do you dislike about the product?
Voice etc not available in 1 platform, a
What problems is the product solving and how is that benefiting you?
Customer success, omnichannel
Ideal for customer simplicity and centricity
What do you like best about the product?
360 view of customer and timeline activity
What do you dislike about the product?
Difficult to understand all add ons you can buy to improve experience (email to case for eg)
What problems is the product solving and how is that benefiting you?
Help to drive our obligations on complainment delays
Connect all your customer data and track issues
What do you like best about the product?
I like being able to find trends in customer issues. I like customer being able to access their cases through experience cloud.
What do you dislike about the product?
There are a lot of objects that cooperate together and sometimes it feels like a lot.
What problems is the product solving and how is that benefiting you?
Service cloud takes my existing customer data and allows internal users to get the full context of a customer while responding.
Senior Director Customer Fulfilment
What do you like best about the product?
Case management, search ability, and metrics.
What do you dislike about the product?
If emails are sent to multiple email addresses feeding service cloud it will create multiple cases.
What problems is the product solving and how is that benefiting you?
Search ability and metrics.
Service Cloud Rocks!
What do you like best about the product?
The care management system and ability to customise service processes that for customers
What do you dislike about the product?
Sometimes it can be difficult to wrap your head around all the objects and how to use them
What problems is the product solving and how is that benefiting you?
Streamlining IT ticket management
Service Cloud has helped us drive efficiency and productivity.
What do you like best about the product?
Supporting of customer 360, productivity and efficiency
What do you dislike about the product?
The layout and user experience could be improved to a better and easier interface for end users.
What problems is the product solving and how is that benefiting you?
It's helping achieve customer 360, increase customer satisfaction and productivity
Best experience
What do you like best about the product?
Easy fro use and gives best solution to end customers . Easy for data t analysis and analytics on the platform and monitoring. Financial platform usage is high.
What do you dislike about the product?
Not much To complain . Price can be low so that many people can use it and extend to end customers . Other products intergration is key. Overly happy about product
What problems is the product solving and how is that benefiting you?
Mortgage industry . Incident man agent system and change management system are real use case. Happy to increase productivity with this product. Overall great benefits
Love Service Cloud
What do you like best about the product?
Omni channel is amazing! I love the new enhancements coming in Winter '24!
What do you dislike about the product?
Honestly I wish the Omni supervisor would allow for dashboards
What problems is the product solving and how is that benefiting you?
Customer complaints
This is actually helping in day to day making like easier for customers and employees
What do you like best about the product?
Complaint management appointment taking through case management
What do you dislike about the product?
Ok for now. We are in the implementation phase
What problems is the product solving and how is that benefiting you?
Complaint management
Custimer data one source of truth
Custimer data one source of truth
Cases and Metrics
What do you like best about the product?
The ability to track customer request and gives Managers the ability to view metrics on those request is something that we were never able to do in outlook. Game changer
What do you dislike about the product?
With moving all customer request/communication to case the amount of storage emails takes up we are consistently monitoring storage
What problems is the product solving and how is that benefiting you?
The ability to have have data for KPI
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