Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud - Cases management
What do you like best about the product?
It has the most managed Case Management for tracking each case and serving with priority to meet different level of priority and SLAs.
Using Entitlement & milestones help track and optimises Case management solution.
It also provides Survey Object for sending the Survey for each Cases.
Using Entitlement & milestones help track and optimises Case management solution.
It also provides Survey Object for sending the Survey for each Cases.
What do you dislike about the product?
Cases with Survey Object is not well mapped which should be configured provide whole management including Survey , Survey Respones , Survey Questionaires should be clubbed together for getting the object relationship for each surveys related response , other KPIs of milestones .
What problems is the product solving and how is that benefiting you?
Complaint Mangement along with Milestones & Entitlement helps to acheive the efficiency and reliability of Case management. The Survey generating features is also great in sending Survey and getting response for each cases closed.
Service cloud automation
What do you like best about the product?
Cost saving
Workforce automation
Task prioritization
Workforce automation
Task prioritization
What do you dislike about the product?
Customisation challenges
Licensing model
Licensing model
What problems is the product solving and how is that benefiting you?
It is Data-driven insight.
The analytical reports and data helps the company to understand the basic customer requirements, market trends and required changes.
The analytical reports and data helps the company to understand the basic customer requirements, market trends and required changes.
Quick resolution of issues with great case management
What do you like best about the product?
Its really a complete solution for the customer services, great case management which helps in easily and quickly resolve any customer issues, good knowledge base so that customer can look up existing solutions.
What do you dislike about the product?
I would not like to use the term dislike per say bit would use least likable thigh is the load time of the lightning pages wich sometimes reduces the seepd of work.
What problems is the product solving and how is that benefiting you?
The biggest problem that Salesforce Service Cloud solves is the complete solution for the customer services in one place and the visibility of the progress made on each front.
Best in Market.
What do you like best about the product?
It is a comprehensive customer service platform.
It offers wide range into Integration.
Easy to configure.
It has wide range of community.
It offers wide range into Integration.
Easy to configure.
It has wide range of community.
What do you dislike about the product?
Price is expensive it can be little low.
Learning Salesforce and getting certificate also a very expensive task.
Learning Salesforce and getting certificate also a very expensive task.
What problems is the product solving and how is that benefiting you?
Manual tasks: Customer service agents often spend a lot of time on manual task.
Lack of visibility: Businesses often lack visibility into customer interactions, which can make it difficult to identify trends and patterns.
Lack of visibility: Businesses often lack visibility into customer interactions, which can make it difficult to identify trends and patterns.
Service cloud Automation
What do you like best about the product?
Service cloud Automation is very helpful in overall process automation, resolution and customer satisfaction.
360 degree ticket management
360 degree ticket management
What do you dislike about the product?
Cloud is not very easy to use.
Cost of buying
Cost of buying
What problems is the product solving and how is that benefiting you?
Ticket management
Data can be gathered across platforms.
Ease of automation in process building
Data can be gathered across platforms.
Ease of automation in process building
Live web chat and Einstein chat bot
What do you like best about the product?
It helps efficient engagement of users with customers and agents which reduces time and increase productivity of businesses. It act as a junction for digital and social platform where communication happen smoothly within no time.
What do you dislike about the product?
There is no option for audio and video call in chat bot. Integration process is very lengthy and time consuming. There should be inbuild integration of products or platforms which is widely used in bussiness process to enhance the efficiency of the services.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps customer to connect users or agents smoothly. Chat bot benefitting in connecting with customer and it incresased the engagement and productivity.
Readymade Customer Management System
What do you like best about the product?
The integration of case management and knowledge base was very helpful in reporting and support
What do you dislike about the product?
The pricing model could be better and the setup could be made more accessible with little knowhow of the service cloud.
What problems is the product solving and how is that benefiting you?
Streamlining the reporting which we used for fintech product and also helping with customer inquiries.
A leading platform for the customer service industry to empower businesses.
What do you like best about the product?
Its ability to seamlessly integrate various customer communication channels like emails, chat, social media, and phones eases the work of managing customer interactions from a single window.
What do you dislike about the product?
Setting up a service cloud initially requires planning and configuration. This requires time and a knowledge base. Businesses without dedicated technical resources need extra effort and spending.
What problems is the product solving and how is that benefiting you?
Analytics and reporting problem
Service cloud reporting and analytics tools provide insights into agent performance, customer satisfaction, and service trends. These data-driven insights are helping the business make informed decisions to improve customer service operations.
Service cloud reporting and analytics tools provide insights into agent performance, customer satisfaction, and service trends. These data-driven insights are helping the business make informed decisions to improve customer service operations.
Best Case Management Platform
What do you like best about the product?
One of the best case management platform, which gives complete 360 view of customer with all the issues progress reports.
What do you dislike about the product?
For new users there's a learning curve which at times can be cumbersome.
What problems is the product solving and how is that benefiting you?
Easy customer connect with tools and application features inbuild in the service cloud.
Service cloud is an intelligent tool to service your customers efficiently
What do you like best about the product?
I have been using service cloud for the past 2 years. It has all the functionalities required to send the case to the best possible agent automatically. You just need to set up its mail system properly.
What do you dislike about the product?
I like it the most. But sometimes the setup became a bit tricky.
What problems is the product solving and how is that benefiting you?
It can automatically send the cases to the desired person automatically based on the criticality of the case.
showing 1,921 - 1,930