Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Best service platform
What do you like best about the product?
Omni channel support and call routing is best features which helped my client to get rid of from daily problems
What do you dislike about the product?
Nothing as per now, looking into more features
What problems is the product solving and how is that benefiting you?
Call rounting and making user to engage with customer at one place
Best service solutions i have ever seen
What do you like best about the product?
In service cloud best product i have used in salesforce i.e. Digital Engagement, that has sloved many problems of current industries and few of my clients how has opted for the same
What do you dislike about the product?
Nothing as such, team can look after the complex user Interface, when it come on havy work load.
What problems is the product solving and how is that benefiting you?
Customer support is one
Smooth communication
Better approach
Helpful for system users
Smooth communication
Better approach
Helpful for system users
Excellent experience with Service cloud
What do you like best about the product?
Omni channel, case management, entitlement and milestone, knowledge object features
What do you dislike about the product?
Case routing through limited channels, knowledge management limitations
What problems is the product solving and how is that benefiting you?
Customer services, call centre support, customer success
SERVICECLOUD AT SALESFORCE ECOSYSTEM IS VERY STRUCTURED
What do you like best about the product?
TABS CAN BE CUSTOMISED AS PER THE USERS NEED, AND ALSO WE CAN ACCESS MANY KIND OF INNOVATIVE PROGRAMMATIC SOLUTION IN THIS ECOSYSTEM
What do you dislike about the product?
THE DISLIKE IS TO ENABLE THE CERTAIN THINGS, YOU HAVE TO KNOW THE PROPER UTILIZATION OF ALL THE SYSTEM DEFAULT AND / OR EXTERNAL THING ALSO WHERE FROM YOU CAN FIND OR ACCESS IT
What problems is the product solving and how is that benefiting you?
ENGAGING PEOPLES VIEW ON THE BUSSINESS SUPPORT AND ALSO THE ANALYTICAL VIEW WITH POSITIVE IMPACT AND HELPING APPROACH TO THE CUSTOMER
Comprehensive Customer Service Management Platform
What do you like best about the product?
Salesforce Service Cloud Suite offers a wide range of features and capabilities that diverse the needs of Customer Service Operations. The inclusion of Einstein AI within Service Cloud brings powerful automation and intelligence to customer service operations.
What do you dislike about the product?
Salesforce Service Cloud Suite Pricing Structure is high for smaller business and organizations. Integrating with third-party applications or systems may acquire additional configuration and development work.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud Suite helps us to deliver exceptional customer service and support across various channels, including phone, email, social media, chat and more.
I customized salesforce cloud for my several clients and they were so satisfied with the salesforce.
What do you like best about the product?
Its built-in features to manage my leads and opportunities make it easy for my clients to manage their business.
What do you dislike about the product?
There is no such thing as disliking. It's such an excellent platform for all businesses.
What problems is the product solving and how is that benefiting you?
Automating the lead generation and managing my opportunities has become so easy.
Add very learning experience with digital engagement and other support features
What do you like best about the product?
Salesforce service cloud is very nice tool to cater the service environment in respect to the customer engagement and customer support. The experience itself is very smooth and interesting.
What do you dislike about the product?
I have not found anything very specific but I would like to suggest the standard UI can be enhanced which can tends to a better view in respect to the business.
What problems is the product solving and how is that benefiting you?
With salesforce service cloud the business gets the use case which can be quickly addressed and effectively solution in terms of customer service. With this Salesforce service, cloud also helps to manage things on single screen.
Service Cloud allows businesses to track and manage customer cases.
What do you like best about the product?
Salesforce Service Cloud supports multiple channels of customer communication, including email, phone, chat, social media, and more. This enables businesses to engage with customers through their preferred channels and deliver consistent support experiences across platforms.
What do you dislike about the product?
While Service Cloud offers extensive customization options, making complex modifications or tailoring the platform to specific business needs can be challenging without technical expertise.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps businesses address customer inquiries and issues more efficiently. It provides a centralized platform to manage and track customer cases, ensuring that nothing falls through the cracks.
Easy to configure and automate case response.
What do you like best about the product?
Artificial intelligence (AI) capabilities in Service Cloud to enhance customer service. Features like Einstein Case Classification, Einstein Reply Recommendations, and Einstein Next Best Action provide intelligent insights, automate repetitive tasks, and suggest relevant actions to agents, improving productivity and service quality.
What do you dislike about the product?
Salesforce Service Cloud is a cloud-based platform, which means it requires a stable internet connection to access and use its features. In scenarios where internet connectivity is limited or unreliable, users may face difficulties in accessing the platform and providing real-time support.
What problems is the product solving and how is that benefiting you?
Service Cloud is built on the Salesforce platform, providing scalability and flexibility for businesses of various sizes. It can be customized to meet specific requirements and integrated with other Salesforce products and third-party systems. This adaptability allows businesses to scale their customer service operations as they grow and align the platform with their unique workflows and processes.
Salesforce cloud service is very user friendly
What do you like best about the product?
Service cloud provide the feature to easier the user life to solve the customer issue and keep a track of daily activities
What do you dislike about the product?
Not any dislike only we need time to time updated features intimation
What problems is the product solving and how is that benefiting you?
Helping me to track all the activities undertaken, maintain records for review of supervisors, managements etc
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