Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Salesforce Service Cloud!
What do you like best about the product?
For any business after sale's service is very essential for retention of their customers, Salesforce service cloud takes it to next level for organisation to manage services effectively and for customer to log compliants, requests easily.
What do you dislike about the product?
Salesforce is great platform with lot of functionalities and lot of features come with a high price.
Salesforce is multitenant platform so resources are limited.
Salesforce is multitenant platform so resources are limited.
What problems is the product solving and how is that benefiting you?
Our organization help businesses to setup thier Salesforce org. We also implemented Salesforce service cloud for our client. They need to move thier after sale's service on service cloud for better reach and fast actions.
We also developed dashboard for effective communication with customers.
We also developed dashboard for effective communication with customers.
salesforce
What do you like best about the product?
I like how there are many different ways to store information
What do you dislike about the product?
It needs to be more user friendly. It can be too difficult to naviagte through the website
What problems is the product solving and how is that benefiting you?
helping communicate with customers
Recommendations to others considering the product:
Change the user interface
Over all marketing solution in One platform of salesforce service cloud
What do you like best about the product?
marketing automation, Learning source, analytic platform,
What do you dislike about the product?
Free version limited access here, want more free access for know about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Data analyse in various ways in platforms through solutions.
Customer Service becomes Much easier with Salesforce Service Cloud
What do you like best about the product?
Simple to integrate with API and case management automation and user allocations, the use of Bot on case resolution is a fantastic feature. Marketing Journey integration is another feature worth mentioning here
What do you dislike about the product?
Users and administrators require a lot of training to use the application as the platform is pretty complex to modify and administer. UI needs some more improvements
What problems is the product solving and how is that benefiting you?
Helps us to create a single platform to address multiple cases at a time by the agent and maintain the content. It also helps us to rought the cases to the right agent
Great CRM with all necessary features
What do you like best about the product?
The simplicity of the interface as well as the add on pricing
What do you dislike about the product?
The UI could be a bit more user friendly. It is a bit complicated
What problems is the product solving and how is that benefiting you?
Managing customers and leads and their complaints. Tracking TaTs.
Salesforce Lightning
What do you like best about the product?
It allow us to build more customize requirement.
What do you dislike about the product?
Not really other than the UI can be move lively for users.
What problems is the product solving and how is that benefiting you?
Improve process governance
Marketing Automation, flexible
What do you like best about the product?
Marketing Automation, is easy to learning.
What do you dislike about the product?
If this is available for one person user then it's more helpful.
What problems is the product solving and how is that benefiting you?
Easy storage and automation are helpful for marketing action implemented correctly.
Love it
What do you like best about the product?
I like that there are lots of resources to help find solutions.b
What do you dislike about the product?
Some of the steps are not intuitive, but after you get use to it easy squeezy
What problems is the product solving and how is that benefiting you?
Streamline processes
Easy to use and great user experience
What do you like best about the product?
Case management is intuitive and easy. Omnichannel and related configuration is simple to use
What do you dislike about the product?
Complex support workflows can get quickly out of hand, e.g. too many routing rules
What problems is the product solving and how is that benefiting you?
All in one solution for customer service, almost all solutions tie back into well supported salesforce use cases
Brings the best of everything you need to support your customers to one place!
What do you like best about the product?
Service Cloud integrates seamlessly with our other Salesforce products and helps our customer support team easily see what interactions have happened with a record before / during their interaction with them via chat, phone, or email.
What do you dislike about the product?
The setup of Service Cloud, so it is seamlessly integrated with other Salesforce products, could be more intuitive. It's a steep learning curve to get it set up and work as it should.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping us stay connected with our customers and ensuring our support staff can see all the information needed to help them effectively. Without this information, our support staff would not be able to provide the support they do to our users -- it would cause long response times and extended hold times.
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