Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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Salesforce Service Cloud
What do you like best about the product?
Email to case
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
What do you dislike about the product?
Not specific everything is looks good except financial institutions so that's what FSC come into
What problems is the product solving and how is that benefiting you?
Different types of service offered
Queue management
Case management
Queue management
Case management
Review on Service Cloud
What do you like best about the product?
I like the case management, live chat and salesforce maps features in the service cloud; it helped reduce the dependency on using 3rd party tools in my project. We are leveraging it to provide the best user experience, and I Love the UI.
What do you dislike about the product?
Pricing is the pain point in the service cloud. Apart from this, we are facing challenging times regarding integration-related issues. i want improvements in these areas.
What problems is the product solving and how is that benefiting you?
1. Automation of the Incident Management Process.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
Easy and Faster communication and delivery.
What do you like best about the product?
The CRM make communication effortless and allows easy interaction with end users without any issues. The UI is user-friendly and easy to use.
What do you dislike about the product?
The application is not optimised well for use on mobile. There are also some other limitations, such as integration with other platforms and limited templates.
What problems is the product solving and how is that benefiting you?
1. Gives organisations access to analytics and reporting tools to track important indicators and spot patterns.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
Futuristic and Realistic Product Management
What do you like best about the product?
Salesforce is known for its easy going product catalogs and service Cloud suit helps in managing business's in the right way. It's hassle free and easier to hand craft a customer centric business model.
What do you dislike about the product?
What Salesforce service cloud suite may fall short in the pricing and support scenerios. But if budget isn't a constrain for the product and the client, go for it.
What problems is the product solving and how is that benefiting you?
We are working with brands where they want everything in their fingertip. Service Cloud is the right tool to manage and bring up a customer and revenue centric model in our business.
Best
What do you like best about the product?
Best platform to work with huge data, i really like to work on salesforce my whole project is on salesforce
What do you dislike about the product?
Sometimes its working very slow. It will be great if developer make it more smooth
What problems is the product solving and how is that benefiting you?
Need improvement in speed sometimes it will be very slow while worling on it
Salesforce CRM Review
What do you like best about the product?
User friendly interface and easy to understand i.e. great UI.
What do you dislike about the product?
Integration with calling software like outreach could be better.
What problems is the product solving and how is that benefiting you?
The ease of making sales reports is seamless. You can create multiple reports for yourself and the team. The filters available make it much easier.
it's great for finding lead's email and phone number
What do you like best about the product?
It's easy to navigate, just one click and done
What do you dislike about the product?
One number should be free, not all things are free I understand but one number should be
What problems is the product solving and how is that benefiting you?
the lead's email and phone number is very hard to find, but with salesforce it's just one click away
A cloud ecommerce platform salesforce
What do you like best about the product?
Can connect with the overall india with the locale functionality of the salesforce. Easy for developers with the minimum code we can develop any feature.
What do you dislike about the product?
As a developer i only find one thing which I dislike slow code reflection after every changes made by developer. but it rarely happen so I satisfied with sales force.
What problems is the product solving and how is that benefiting you?
Easily connect to the customer. Interaction with customer and consumer is smooth.
its user friendly and had a great UX experience yet there is still room for UI improvement
What do you like best about the product?
UV experience was great & also very user-friendly to use. built as per user needs.
What do you dislike about the product?
there is not much to dislike. everything looks great but i think there could be some improvement in the front end of the UI
What problems is the product solving and how is that benefiting you?
it helped me in managing the Customer Relationship Management dataset for my small-scale business. yet was a great experience and i would be using it moving forward.
Best CRM available in the market
What do you like best about the product?
Salesforce definitely provides one of the best Customer relationship management (CRM) tools and services available in the market. Its simple and easy to use user interface is simply awesome. The best thing is that you don't even have to be a tech-savvy to use it.
What do you dislike about the product?
For now, I've not come across any major issues. It would be better if there was a possibility to put a live timer/clock into it for the clients to keep the track of their aux.
What problems is the product solving and how is that benefiting you?
It helps us interact and provide support to our consumers very effectively. Since you don't need to install any extra software to use it, you can run it directly through any of your browser in desktop or even mobile.
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