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Service Cloud Review
What do you like best about the product?
Case Management and Omni channel routing i like mostly.
Customer support is good, Ease of use different records in same window ortab.
Customer support is good, Ease of use different records in same window ortab.
What do you dislike about the product?
Customization Limitations and User Interface Complexity these thing i dont like.
What problems is the product solving and how is that benefiting you?
For case generate and Customer Support
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Empower Customers with Self Service Tools for Greater Satisfaction
What do you like best about the product?
AI bots like agentforce handle routine inquiries task automatically which saves our time and increase customers satisfaction.
What do you dislike about the product?
Some of the more advanced features are only available in the higher-priced plans.
What problems is the product solving and how is that benefiting you?
Salesforce self service portals allow our customers to resolve issues on their own, which saves time and reduces the workload on our support team significantly.
Salesforce for Education
What do you like best about the product?
In my experience, Salesforce helps me maintain my students' portfolio into one big file. This, in turn, helps me manage data as I can see who is getting better or who needs help at a glance. It helps me maintain accurate student records for all my students.
What do you dislike about the product?
Salesforce tends to be severly lacking in its graphics and features. Sometimes, as I am using it, the server is unavailable and crashes. Also, it can be kind of tricky to add more students. It takes longer than I would like.
What problems is the product solving and how is that benefiting you?
Salesforce helps me with the reality of managing multiple students' files and document what interventions I am actively taking with students. It is a one stop shop as it helps with document organization and integration of key steps for student progress.
Enterprise Grade solution yet outdated UI/UX and feature
What do you like best about the product?
Powerful and customizable platform for any needs.
What do you dislike about the product?
Requires complex knowledge and development for most changes. Complex settings, permissions, etc. Easy to break something.
Lacks fresh UI and has a poor User Experience. Is not built with modern design.
Doesn't come with any AI features built-in, you need to pay a fortune for them, although they are the worst in the industry.
Lacks fresh UI and has a poor User Experience. Is not built with modern design.
Doesn't come with any AI features built-in, you need to pay a fortune for them, although they are the worst in the industry.
What problems is the product solving and how is that benefiting you?
Hanlding customer interactions at scale
My experience with Salesforce Service Cloud
What do you like best about the product?
I like how Salesforce Service Cloud keeps everything organized. It’s easy to track cases, assign them, and see team performance quickly.
What do you dislike about the product?
Sometimes it feels a bit overwhelming with so many features, and setting up some things can take longer than expected.
What problems is the product solving and how is that benefiting you?
It helps us manage customer cases in one place, track issues easily, and respond faster. It saves time and keeps our support more organized.
Salesforce CRM serices
What do you like best about the product?
salesforce technology helps workflow automation. which boost efficiency and save tiem, leading to business adapt to compleity and drive sales.
What do you dislike about the product?
as of now as an user administrator everthing with salesforce CRM is fine to us.
What problems is the product solving and how is that benefiting you?
we are using tableau dashboards as our customer for visulizing E-commerce digital data and making easy online grocery shopping improving customer satisfaction.
Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management
What do you like best about the product?
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users.
What do you dislike about the product?
Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform.
What problems is the product solving and how is that benefiting you?
Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions.
GOOD EXPERIENCE AND EASY TO USE
What do you like best about the product?
Great tool to use when managing customer inquiries across phone, email, social media, and more. Easy to also track and resolve customer issues efficiently.
What do you dislike about the product?
Wasting time on excessive data entry when tring to open a case or raise an escalation. Sometimes the terms used can be confusing especially when selecting from options.
What problems is the product solving and how is that benefiting you?
Dealing with customer's query. Knowledge base also provide agents with easy access to solutions, speeding up response times.
Salesforce Service Cloud: A Powerful Tool
What do you like best about the product?
Salesforce Service cloud has strong information base and consistent integration with other salesforce devices or third party Api
What do you dislike about the product?
Salesforce service cloud is complex to setup and costly too
What problems is the product solving and how is that benefiting you?
with the help of automations it boosts productivity and efficiency
Una pieza clave de generación de valor del entorno Salesforce.
What do you like best about the product?
Facilidad de uso tanto para el cliente como para el staff de la compañia. Foco en la experiencia del cliente asegurdado un vision 360 de todos ellos. Una buena implementacion de Service Cloud acompañada de una correcta estrategia de Customer Experience, lo convierte en una herramienta de ventas brutal.
What do you dislike about the product?
La interfaz nativa de SF Service Cloud a nivel de UX /UI y la dificultat tanto de codigo como de recursos economicos de personalizarla. La misma situación se da con todos los productos de Salesforce.
What problems is the product solving and how is that benefiting you?
En un primer momento / fase, SalesService Cloud te ayuda a organizar e activar una estrategia de customer service, pero en fases posteriores te facilita la visión 360 del cliente, para convertirse en una palanca de ventas si se conecta con el CRM (modulo sales). En paralelo, trabajar en las automitzaciones te ayuda a ser mas eficiente a la vez que ofrecer una mejor experiencia al cliente / mercado.
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