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Comprehensive Customer Support application
What do you like best about the product?
The service cloud console provides agents with the flexibility to work on various cases while also providing access to parent tabs. The addition of the lightning pages and applications has provided admins the ability to add useful components to the page, streamlining processes.
What do you dislike about the product?
Entitlements are verify helpful but, as an admin, is hard to get your arms wrapped around the process and some fields are required on the record in order for the milestones to start working. This information is not clearly stated and could use an update to the configuration to make it more intuative.
What problems is the product solving and how is that benefiting you?
The service conslole provides agents with all the necessary tools to perform their jobbs. Routing tickets based on status or skills streamlines case assignments and balances workload. The ability to integrate a telethony system also provides a way to lower call handle time and after work time.
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good plataform.
What do you like best about the product?
The module Cases is process good for users and accounts.
What do you dislike about the product?
configurate flows for colaboration BU (flow)
What problems is the product solving and how is that benefiting you?
Create news workflows for users by sectors.
START UP PROJECT TO SERVICE AN HELP DESK TO SERVE CUSTOMERS
What do you like best about the product?
REGISTER CASE AND ACTIVATE A CHATBOT SERVICE
What do you dislike about the product?
COST ABOUT CHATBOT MESSAGES AND PRICE OF LICENSES
What problems is the product solving and how is that benefiting you?
TO ORGANIZE CASES AND REGIOSTER THEM IN A CUSTOMER OVERVIEW
HEAD OF SALES PERFIRMANCE
What do you like best about the product?
Can act more quickly
find the right information easily
connect on projects
share competitive data
find the right information easily
connect on projects
share competitive data
What do you dislike about the product?
ergonic and ux
need to duplicate manually dashboards and reports
need to duplicate manually dashboards and reports
What problems is the product solving and how is that benefiting you?
to track and trace each claim
Salesforce Service Cloud: Una Experiencia Increíble
What do you like best about the product?
Utilizar el servicio de nube de Salesforce ha sido una experiencia transformadora para nuestra empresa. La plataforma no solo ofrece una integración perfecta con nuestros sistemas existentes, sino que también proporciona una visión de 360 grados de nuestros clientes, permitiendo una atención más personalizada y eficiente. La flexibilidad y escalabilidad de Salesforce nos permiten adaptarnos rápidamente a los cambios del mercado, mientras que sus herramientas de automatización aumentan significativamente nuestra productividad. Además, la seguridad robusta y el soporte técnico excepcional nos dan total confianza para enfocarnos en el crecimiento de nuestro negocio. Recomiendo encarecidamente Salesforce para cualquier empresa que busque innovación y excelencia en la gestión de relaciones con los clientes
What do you dislike about the product?
Hasta el momento, no hemos identificado desventajas en el uso de la plataforma Salesforce Service Cloud. La experiencia ha sido extremadamente positiva y la plataforma ha satisfecho todas nuestras necesidades de manera eficiente.
What problems is the product solving and how is that benefiting you?
Hasta el momento, no hemos tenido problemas con Salesforce Service Cloud. La plataforma ha funcionado de manera eficiente y ha cumplido con todas nuestras expectativas. Esto nos beneficia enormemente, ya que podemos enfocarnos en nuestras actividades principales sin preocupaciones técnicas, mejorando nuestra productividad y satisfacción del client
Service Cloud for Internal IT
What do you like best about the product?
Service cloud allows us to manage customer service with in our existing data base of record. Making the agent experience much smoother.
What do you dislike about the product?
I wish that service cloud had a cleaner intergration with Microsoft Teams, If you don't use slack then you really are out of luck.
What problems is the product solving and how is that benefiting you?
Sevice cloud is allowing us to manage all our customer service interactions with one lens for reporting and analytics
So accessible and useful
What do you like best about the product?
The amount of detail that we need for a program for our company was found in Salesforce. It has been so easy to do what we need with the amount of data we work. And the user experience has been great, even for people that are not good with technology.
What do you dislike about the product?
Sometimes it can get a little buggy or complicated, but it's usually easy to figure out where some wires were crossed.
What problems is the product solving and how is that benefiting you?
Keeping all of our data organized and protected.
It's an option
What do you like best about the product?
We were able to use it to create what I'd characterize as a 'basic' ticket workflow in a few weeks using licensing we essentially already had. Support is responsive.
What do you dislike about the product?
Like most things trying to be all things to all people, it basically requires you to build everything yourself from whole cloth. You want to remind a client they have an open case every few days? Better be ready to work with modulos and possibly some code. Want a case to reopen when someone replies to it? That's going to be a multistep process to arrange. In many places, if you'd like an email letting you know a ticket has an update; that's going to be a template, an alert, and a flow at minimum; other ticketing systems that'd be a tick box 'notify agent on ticket update' sort of option.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system. While salesforce has been rough and time consuming it was at least something we already had licensing for our agents to use.
Service Cloud makes the difference!
What do you like best about the product?
Although we are using Salesforce and the Service Cloud for a while already we are still at the beginning of our Service journey. For us Service Clouds makes a big difference on how we can deal with all our customers inquiries and how we can apporach them best. It also provides full visibiliy to everyone in the organization and is an essential part of our customer 365 view.
What do you dislike about the product?
It is not exactly about the Service Cloud itself but for us changing old habbits and establish new ways of working with the Service Cloud sometimes is a challenge.
What problems is the product solving and how is that benefiting you?
It is helping us with customer questions, complaints and warranty and or quality issues.
Salesforce Service Cloud Ease of Access
What do you like best about the product?
Salesforce service clouds best feature is the Recomended setup through which we can build a complete setup process of a feature in minutes using Guided setup without moving to different setup menus. For Example Setting up Embedded Chat you can just follow the guided setup to build it and Do not need to move through multiple items such as setting presence status, routing configuration, and setting queues, all can be done in single window.
What do you dislike about the product?
Cannot see all its feature untill go to that feature option and should actually help in other setups such as setting Einstien bot along with chat
What problems is the product solving and how is that benefiting you?
Setting up multiple feature with Ease
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