Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Great CRM tool with convenient setup
What do you like best about the product?
I love the ability to provide custom solutions to each different support team. The service console allows us to provide the most pertinent information to our agents to streamline their work.
What do you dislike about the product?
Unfortunately one of the biggest barriers is the cost. While you do get a lot from your subscription, not all teams need the bells and whistles of the product suite and it's not as flexible with their cost structure.
What problems is the product solving and how is that benefiting you?
Case management and resource reporting. We need to know which clients are having the most issues and if any revenue is at risk. In addition, we look to see if we are properly staffed or if we need to scale our team.
Great application
What do you like best about the product?
A lot of great out of the box features to help the customer experience. Easy to configure new solutions!
What do you dislike about the product?
Nothing, all good, no issues or concerns
What problems is the product solving and how is that benefiting you?
Helping customers resolve issues
Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps us to increase our service agent's productivity
What do you dislike about the product?
Nothing really I don't like but I would be very happy if Salesforce provide from CTI service.
What problems is the product solving and how is that benefiting you?
We want to provide our service agent a platform that they can perform their job efficiently
Been with SC for 5+ yrs and it keeps getting improved with new features
What do you like best about the product?
A lot of the exisiting data models out of the box are equivalent. And customisable
What do you dislike about the product?
Again, keep improving with new features via public service industry platform.
What problems is the product solving and how is that benefiting you?
One stop shop for our case management process via call center and middle office
One of the good CRM for support
What do you like best about the product?
The best part is Salesforce Service Cloud is its ability to provide a unified view of customer interactions across multiple channels, including email, phone, social media, and chat. Another best part is ts advanced reporting and analytics capabilities that enable businesses to identify trends, track key metrics, and make data-driven decisions about how to improve their customer service operations.
What do you dislike about the product?
The least helpful about the Salesforce service cloud is. It is complex and challenging to set up and configure, So this requires additional training. Another potential issue is the cost of the platform, When compared with others the price seems slightly high.
What problems is the product solving and how is that benefiting you?
In business, One of the main problems that Salesforce Service Cloud helps to solve is the need for businesses to provide consistent, high-quality customer service across multiple channels. This helps to address the need for businesses to track and manage customer interactions across multiple touchpoints. By providing analytics and reporting tools that enable businesses to monitor key metrics and identify trends
Comprehensive service capabilities with high-quality customer service
What do you like best about the product?
I appreciate the view customization and organization capabilities of Salesforce Service Cloud. Knowing I can check the status of cases, I have assigned quickly and easily see my open tickets on my home screen makes customer service more accessible. The feature I appreciate most is the ability to check all available tickets in one location in Salesforce Service Cloud.
What do you dislike about the product?
In some cases, Salesforce can be complicated to set up. It would be better if the task system were more usThanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.er-friendly.
What problems is the product solving and how is that benefiting you?
Thanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.
Achieve Customer 360 with SalesForce Service Cloud
What do you like best about the product?
Case Management
Approval Process
Lead Generation
Approval Process
Lead Generation
What do you dislike about the product?
There should be more flexbility to create custom reports and Dashboards.
What problems is the product solving and how is that benefiting you?
SFSC stores the full customer information so users can view and create reports.
Case Management problem is solved using SFSC.
Case Management problem is solved using SFSC.
Excellent Cloud service platform by Salesforce
What do you like best about the product?
Service cloud is one of the best cloud service platforms offered by Salesforce. Using this service cloud, we could provide services to our clients and their customers anytime, anywhere around the world, without interruption. This has been one of the most excellent software products in cloud services. It has such a backup that would help us in providing a large number of applications accessible to the client, and the downtime would be very low when compared to other services. These are very positive things and significantly impact our client's business. It has been one of the backbones in data backup, and data that takes as the storage of the information in a service cloud is a cakewalk. Service Cloud also has vital unique features that help us in unlocking the potential of our business model and implementing the business decisions very fast when compared to other businesses or other cloud services
What do you dislike about the product?
There are drawbacks to the service cloud, especially the customer service response is lacking, and the features that need to be integrated into a service cloud are mainly data analytics on the archived data. Performing a backup on a service cloud is a bit tougher, and the further things that are not added in the service cloud or like AI-enabled to data management data migration from our system to another system, and the biggest drawback is the integration of service cloud with other platforms are getting hard once these problems are sorted out the information let's have this club would be much better service product from a Salesforce to their client and customers
What problems is the product solving and how is that benefiting you?
The Salesforce service cloud I don't know the most excellent cloud services offered by Salesforce, and it has benefited our business in many ways. The impact of a service cloud on our company has been tremendous, which has resulted in more significant revenue and profit, especially when we provide uninterrupted services during the holidays and uh holidays and weekends the delivery of the product to our customers through our cloud services has been one of the key selling points in our business it has improved our business revenue tenfold when before service cloud implemented but our client is pleased and satisfied with the service cloud offerings and the Salesforce customer service which is bit lacking but showing tremendous support for the new clients and existing customers
Salesforce Service Cloud is Good for Case Management
What do you like best about the product?
Service Cloud integrates well into the greater Salesforce ecoysystem. In a fairly easy way, you can track your cases and receive automated updates if anything changes. The system also does a nice job of organizing content and reminding users when follow-ups may be needed.
What do you dislike about the product?
Cloud is not quite as user-intuitive as one might hope and there can often be cases of analysis paralysis with regard to the amount of data in view. There is a bit of a learning curve - which creates some upfront costs for adopting the system overall.
What problems is the product solving and how is that benefiting you?
The post-sales process is better optimized through service cloud. The case history definitely helps familiarize others and bring new individuals up to speed faster on specific cases.
My favorite part, REPORTING!
What do you like best about the product?
It's incredibly powerful. There's a reason it's the highest-grossing CRM. The reporting capabilities are amazing. If you can think of the data you want, you really can create a report to see what you're looking for.
What do you dislike about the product?
The start-up process. It's a huge undertaking and you can only use third-party integrators. This caused us frustrations we didn't know could happen. Salesforce suggested two and while one was better than the other, they both came with frustrations. Mostly, we were simply asked what we want. We asked for best practices, an neither integrator would provide that. So be VERY picky and mindful of the integrators you choose. This can make or break your experience.
What problems is the product solving and how is that benefiting you?
The amount of reporting and case management we have allows us to maintain and drive down service costs. (Parts, labor, and headcount.) It helps us stay on top of problems happening in the field as they come up so that we have a better chance of being proactive rather than reactive.
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