Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing product
What do you like best about the product?
Using service cloud to manage and help the customers.
What do you dislike about the product?
Sometimes hard to navigate. I would say need more friendly UI
What problems is the product solving and how is that benefiting you?
Customer relationship. Helping a lot as we have millions of customer
Great product
What do you like best about the product?
It helps to provide a great service to the customers and help store the data perfectly secure
What do you dislike about the product?
It is preety good
No such thing to dislike
No such thing to dislike
What problems is the product solving and how is that benefiting you?
-
Easy Access
What do you like best about the product?
Step-by-step process. Helpful to review complete business records. Accurate values. Helps enhancing the business opportunity. Can look for customer reviews and work properly
What do you dislike about the product?
Expensive. Customers feel a little tricky to make use of it. High loading time in some cases. Access to objects is quite tricky at times. Easy access to the data would be good.
What problems is the product solving and how is that benefiting you?
I don't have much idea about it. Make the loading time faster. View of record number can be changed. that's it as of now. I'm not sure about the other changes.
Worked with the K12 and npsp salesforce package
What do you like best about the product?
The best part was how easy it is to create custom objects based on our usecase.
What do you dislike about the product?
The discoverability of some of the features was not good enough. I did need to look out for documentation. UX could be better.
What problems is the product solving and how is that benefiting you?
I was working on an edtech startup. The ability to manage multiple universities with their data was good. Was able to create separate subdomains for each.
Pretty awesome experience
What do you like best about the product?
Scalability and product features which enhanced overall usage
What do you dislike about the product?
Can keep features a little simple to increase customer adoption
What problems is the product solving and how is that benefiting you?
It's one of the most popular customer service solutions
Salesforce Feedback Management.
What do you like best about the product?
Migration Management with Salesforce Senior Architect Responsibilities.
What do you dislike about the product?
Migration arrears should be Imokemented.
What problems is the product solving and how is that benefiting you?
Its Worthfull for Salesforce Feedback Management.
Services are really satisfactory
What do you like best about the product?
The User interface is the best part as it's simple & easy to use. This is what I call as a user friendly platform.
What do you dislike about the product?
The support time can be a bit better, but it worked for me.
What problems is the product solving and how is that benefiting you?
Database Management and cloud services
Very Helpful tool to regulate business
What do you like best about the product?
Creating graphs with the data is very useful for me its very easy for me to to travk my growth and make conclusions for further working
The service is very easy to understand and can be used by any background professionals
The service is very easy to understand and can be used by any background professionals
What do you dislike about the product?
Once opportunity created cannot be delated is a drawback for me because then it creates no room for error and some mistake opportunity is then also being judged for the task which was not necessary
What problems is the product solving and how is that benefiting you?
Managing inventory and tracking most valuable accounts and also getting a glamce of most selling products mostly the graph system is very good of this system and is very insightful
Salesforce Service Cloud
What do you like best about the product?
It works great for a wide range of companies from startup to fortune 500 company
Customization is fairly simple and has a lot of out of the box functionalities.
Customization is fairly simple and has a lot of out of the box functionalities.
What do you dislike about the product?
It is a very expensive tool.
Customer service over the years has gotten worse.
Customer service over the years has gotten worse.
What problems is the product solving and how is that benefiting you?
Case management and Agent Workforce - We manage all our external client cases within Salesforce.
Makes our CS folks more productive being in one system for all different types of support.
Makes our CS folks more productive being in one system for all different types of support.
Best and super flexible product
What do you like best about the product?
SF service cloud helped us to automate a lot of the things for advisors. Auto routing thru omnichannel, reporting, queue and email configurations are just some of the items.
What do you dislike about the product?
Salesforce analytics, there was no way to identify the usage of the service cloud. I would have liked an analytics which would enable me to understand the adoption of each and every feature on SF.
2) It didn't have webhooks option by default.
2) It didn't have webhooks option by default.
What problems is the product solving and how is that benefiting you?
It helped us improve our AHT. SF also helped us build KM, so it helps the advisors solve customer problems. We were able to improve FTR percentage by 14% too. Our chat handling time has also reduced.
showing 1,991 - 2,000