Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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Very user friendly platform
What do you like best about the product?
I've worked with sales force over the years with various companies. In every instance, when they made the switch, all data was in one place. No more going back and forth between multiple platforms to get everything you needed. It was all right there, ready to go.
What do you dislike about the product?
Sometimes it takes a few updates to work out the bugs but that can be expected with any major change. I think the training made available could be a little more detailed, as some companies have older individuals working for them that still struggle.
What problems is the product solving and how is that benefiting you?
It put everything all together. Working in a sales environment, it lets me view my opportunities, what has been done with them, and set tasks for myself that easily remind me when they are due.
resourceful
What do you like best about the product?
It’s convenient for companies that may need a better to reach their targeted audience by providing them with a convenient way for customer support.
What do you dislike about the product?
The cost can be expensive but in order to get the best quality of service out of something then it does cost
What problems is the product solving and how is that benefiting you?
It help with my business issues. It helps my customers get that support they need
SF allows me to easily organize outreach cadence to fully support my stakeholders' unique needs
What do you like best about the product?
I kike how user-friendly the product is. I rarely need assistance, but it is easy to access support when I do.
What do you dislike about the product?
I wish I could more fluidly customize fields so that everything viewable on a client page is relevant to my needs.
What problems is the product solving and how is that benefiting you?
SS Cloud solves the problem of navigating massive amounts of information. SF makes it easy to organize and access information and to make regular updates as the client relationship progresses.
Dynamic and User Friendly Service Desk Software
What do you like best about the product?
Use of live chat and all in one case views to enable you to switch between different information on the CRM.
What do you dislike about the product?
Some limitations on customisation of fields and logic which inhibits business needs.
What problems is the product solving and how is that benefiting you?
It solves the issue of having all customer data in one place, as opposed to having a different software running the service desk. This enables better analysis of customer data and issues to prepare reports and improve service.
Salesforce Service Cloud!
What do you like best about the product?
For any business after sale's service is very essential for retention of their customers, Salesforce service cloud takes it to next level for organisation to manage services effectively and for customer to log compliants, requests easily.
What do you dislike about the product?
Salesforce is great platform with lot of functionalities and lot of features come with a high price.
Salesforce is multitenant platform so resources are limited.
Salesforce is multitenant platform so resources are limited.
What problems is the product solving and how is that benefiting you?
Our organization help businesses to setup thier Salesforce org. We also implemented Salesforce service cloud for our client. They need to move thier after sale's service on service cloud for better reach and fast actions.
We also developed dashboard for effective communication with customers.
We also developed dashboard for effective communication with customers.
salesforce
What do you like best about the product?
I like how there are many different ways to store information
What do you dislike about the product?
It needs to be more user friendly. It can be too difficult to naviagte through the website
What problems is the product solving and how is that benefiting you?
helping communicate with customers
Recommendations to others considering the product:
Change the user interface
Over all marketing solution in One platform of salesforce service cloud
What do you like best about the product?
marketing automation, Learning source, analytic platform,
What do you dislike about the product?
Free version limited access here, want more free access for know about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Data analyse in various ways in platforms through solutions.
Customer Service becomes Much easier with Salesforce Service Cloud
What do you like best about the product?
Simple to integrate with API and case management automation and user allocations, the use of Bot on case resolution is a fantastic feature. Marketing Journey integration is another feature worth mentioning here
What do you dislike about the product?
Users and administrators require a lot of training to use the application as the platform is pretty complex to modify and administer. UI needs some more improvements
What problems is the product solving and how is that benefiting you?
Helps us to create a single platform to address multiple cases at a time by the agent and maintain the content. It also helps us to rought the cases to the right agent
Great CRM with all necessary features
What do you like best about the product?
The simplicity of the interface as well as the add on pricing
What do you dislike about the product?
The UI could be a bit more user friendly. It is a bit complicated
What problems is the product solving and how is that benefiting you?
Managing customers and leads and their complaints. Tracking TaTs.
Salesforce Lightning
What do you like best about the product?
It allow us to build more customize requirement.
What do you dislike about the product?
Not really other than the UI can be move lively for users.
What problems is the product solving and how is that benefiting you?
Improve process governance
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