Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Marketing Automation, flexible
What do you like best about the product?
Marketing Automation, is easy to learning.
What do you dislike about the product?
If this is available for one person user then it's more helpful.
What problems is the product solving and how is that benefiting you?
Easy storage and automation are helpful for marketing action implemented correctly.
Love it
What do you like best about the product?
I like that there are lots of resources to help find solutions.b
What do you dislike about the product?
Some of the steps are not intuitive, but after you get use to it easy squeezy
What problems is the product solving and how is that benefiting you?
Streamline processes
Easy to use and great user experience
What do you like best about the product?
Case management is intuitive and easy. Omnichannel and related configuration is simple to use
What do you dislike about the product?
Complex support workflows can get quickly out of hand, e.g. too many routing rules
What problems is the product solving and how is that benefiting you?
All in one solution for customer service, almost all solutions tie back into well supported salesforce use cases
Brings the best of everything you need to support your customers to one place!
What do you like best about the product?
Service Cloud integrates seamlessly with our other Salesforce products and helps our customer support team easily see what interactions have happened with a record before / during their interaction with them via chat, phone, or email.
What do you dislike about the product?
The setup of Service Cloud, so it is seamlessly integrated with other Salesforce products, could be more intuitive. It's a steep learning curve to get it set up and work as it should.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping us stay connected with our customers and ensuring our support staff can see all the information needed to help them effectively. Without this information, our support staff would not be able to provide the support they do to our users -- it would cause long response times and extended hold times.
Amazing product
What do you like best about the product?
Using service cloud to manage and help the customers.
What do you dislike about the product?
Sometimes hard to navigate. I would say need more friendly UI
What problems is the product solving and how is that benefiting you?
Customer relationship. Helping a lot as we have millions of customer
Great product
What do you like best about the product?
It helps to provide a great service to the customers and help store the data perfectly secure
What do you dislike about the product?
It is preety good
No such thing to dislike
No such thing to dislike
What problems is the product solving and how is that benefiting you?
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Easy Access
What do you like best about the product?
Step-by-step process. Helpful to review complete business records. Accurate values. Helps enhancing the business opportunity. Can look for customer reviews and work properly
What do you dislike about the product?
Expensive. Customers feel a little tricky to make use of it. High loading time in some cases. Access to objects is quite tricky at times. Easy access to the data would be good.
What problems is the product solving and how is that benefiting you?
I don't have much idea about it. Make the loading time faster. View of record number can be changed. that's it as of now. I'm not sure about the other changes.
Worked with the K12 and npsp salesforce package
What do you like best about the product?
The best part was how easy it is to create custom objects based on our usecase.
What do you dislike about the product?
The discoverability of some of the features was not good enough. I did need to look out for documentation. UX could be better.
What problems is the product solving and how is that benefiting you?
I was working on an edtech startup. The ability to manage multiple universities with their data was good. Was able to create separate subdomains for each.
Pretty awesome experience
What do you like best about the product?
Scalability and product features which enhanced overall usage
What do you dislike about the product?
Can keep features a little simple to increase customer adoption
What problems is the product solving and how is that benefiting you?
It's one of the most popular customer service solutions
Salesforce Feedback Management.
What do you like best about the product?
Migration Management with Salesforce Senior Architect Responsibilities.
What do you dislike about the product?
Migration arrears should be Imokemented.
What problems is the product solving and how is that benefiting you?
Its Worthfull for Salesforce Feedback Management.
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