Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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Services are really satisfactory
What do you like best about the product?
The User interface is the best part as it's simple & easy to use. This is what I call as a user friendly platform.
What do you dislike about the product?
The support time can be a bit better, but it worked for me.
What problems is the product solving and how is that benefiting you?
Database Management and cloud services
Very Helpful tool to regulate business
What do you like best about the product?
Creating graphs with the data is very useful for me its very easy for me to to travk my growth and make conclusions for further working
The service is very easy to understand and can be used by any background professionals
The service is very easy to understand and can be used by any background professionals
What do you dislike about the product?
Once opportunity created cannot be delated is a drawback for me because then it creates no room for error and some mistake opportunity is then also being judged for the task which was not necessary
What problems is the product solving and how is that benefiting you?
Managing inventory and tracking most valuable accounts and also getting a glamce of most selling products mostly the graph system is very good of this system and is very insightful
Salesforce Service Cloud
What do you like best about the product?
It works great for a wide range of companies from startup to fortune 500 company
Customization is fairly simple and has a lot of out of the box functionalities.
Customization is fairly simple and has a lot of out of the box functionalities.
What do you dislike about the product?
It is a very expensive tool.
Customer service over the years has gotten worse.
Customer service over the years has gotten worse.
What problems is the product solving and how is that benefiting you?
Case management and Agent Workforce - We manage all our external client cases within Salesforce.
Makes our CS folks more productive being in one system for all different types of support.
Makes our CS folks more productive being in one system for all different types of support.
Best and super flexible product
What do you like best about the product?
SF service cloud helped us to automate a lot of the things for advisors. Auto routing thru omnichannel, reporting, queue and email configurations are just some of the items.
What do you dislike about the product?
Salesforce analytics, there was no way to identify the usage of the service cloud. I would have liked an analytics which would enable me to understand the adoption of each and every feature on SF.
2) It didn't have webhooks option by default.
2) It didn't have webhooks option by default.
What problems is the product solving and how is that benefiting you?
It helped us improve our AHT. SF also helped us build KM, so it helps the advisors solve customer problems. We were able to improve FTR percentage by 14% too. Our chat handling time has also reduced.
Automating the sales process in stages.
What do you like best about the product?
Saves a lot of time while performing atomation.
What do you dislike about the product?
Quite expensive, may reduce a cost to gain a lot more customers.
What problems is the product solving and how is that benefiting you?
I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
Great
What do you like best about the product?
Easy to use and Good UI. Good customer service.
What do you dislike about the product?
None. It works good and no regrets using.
What problems is the product solving and how is that benefiting you?
Data centralisation
Simple and intuitive to manage your cases with ease
What do you like best about the product?
The fact that ot can be easily be integrated with website and all your digital channels makes it superior compared to other products. All your case may arrive from multiple touch points but managed under a single hub
What do you dislike about the product?
Internal labeling to differentiate sales from service cloud
What problems is the product solving and how is that benefiting you?
To manage client queries regarding products pr solutions
Review for Salesforce Service Cloud
What do you like best about the product?
Ability to work from anywhere. It is also customizable with whatever requirements we have. The customer support team is fabulous. It has helped me to work better.
What do you dislike about the product?
Setting up the platform alone could be taxing, as the details in the email manual aren't that great. I felt we need someone's support to set it up. There aren't many cons, to be honest, but sometimes when I set up some specific filters, a few errors come up.. but its also rare, and the customer team handles everything exceptionally.
What problems is the product solving and how is that benefiting you?
Setting up a workspace and managing everything related to my assignments and business is a great value add to the service. Definitely has made my life easier, and I can handle my job much better.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning provides top-class reports, sales forecasting, integration and funnel management.
What do you dislike about the product?
I didn't experience any shortcomings yet.
What problems is the product solving and how is that benefiting you?
CRM, customer service, sales forecasting.
Whatever you need is all is in their portfolio !
What do you like best about the product?
Top notch software in the industry, its easy to use and onboarding is very easy for our customer, things are turning more smart with customizing with other software, integrations are easy so we can create a full fledge ERP for our teams. Everything can be tailored as per your need.
What do you dislike about the product?
There is not much that I can think of but yes If integration on phone could be made a little easier it would be helpful for the sales rep especially, they suffer a lot when things are not fully integrated.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
What problems is the product solving and how is that benefiting you?
We have onboarded more partners, and more clients on the platform and also maintained a good database for us. Earlier we used to have multiple systems for this data storage but now things are easy and the team can focus on their work better..
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