Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Positive experience with SF
What do you like best about the product?
Scalability
Up time
Quick Development lifecycle
Up time
Quick Development lifecycle
What do you dislike about the product?
Support from salesforce can be slow from time to time.
What problems is the product solving and how is that benefiting you?
CRM's can be complex in nature and salesforce as a paltform provides a robut CRM which can be further expanded using their coding and drag and drop features.
salesforce is dynamic, user friendly platform.
What do you like best about the product?
easy access, easy to use, dynamic, and compatible with small businesses or startups.
What do you dislike about the product?
their cloud template was very basic in those days (2015/2016) tenure. I hope, now that are optimized.
What problems is the product solving and how is that benefiting you?
my company used customer relationship management with the help of salesforce.
Salesforce is a Beast!
What do you like best about the product?
Salesforce can do just about anything you need it to. I love the integration with other platforms (marketing, finance, etc.) and is so highly customizable. It makes it easy for my team to navigate customer accounts and stay organized day to day. I appreciate how easy it is to build out reporting and dashboards
What do you dislike about the product?
Salesforce can be extremely complicated at times and very picky about how you set it up. Sometimes simple processes get stuck without enough information on why. I particularly dislike how unreliable it is with certain plug ins (like our softphone) and the task system could be much easier to use. Simple things like mass deleting cases are not clear on how to execute.
What problems is the product solving and how is that benefiting you?
We have been able to keep customer information organized, metrics are easy to follow with reporting which help drive business decisions, it helps make communication easier in a remote setting, and it's helped us stay on top of contracts & revenue.
Recommendations to others considering the product:
You should consider Salesforce if you are looking for customer management software that's highly customizable and will allow your business to grow rapidly.
Service Cloud on the Front Lines
What do you like best about the product?
Being able to have multiple cases open at once
What do you dislike about the product?
Using the console view has different effects on how pages appear
What problems is the product solving and how is that benefiting you?
Solving customer issues with my company's products is easier with Service Cloud.
I love the features Salesforce offer
What do you like best about the product?
The features that are offered and the ability to create reports.
What do you dislike about the product?
I don't dislike much. It's improved a lot from the classic to the lightning version.
What problems is the product solving and how is that benefiting you?
The ability to harbor and store important data that is being used currently and will be used in the future.
Recommendations to others considering the product:
get proper training
A powerful CRM with unlimited possibilities
What do you like best about the product?
It is easy to use, has unlimited customization possibilities. It is up to you and your team to design and implement your business processes so let your imagination lead you
What do you dislike about the product?
There are lots of small, obvious features/settings that are missing for no particular reason. There are ways to request features, but then there are numerous examples of requests with lots of support from users being untouched for years(!). You need to use external, extra paid software to get features that seem to be quite basic.
What problems is the product solving and how is that benefiting you?
Salesforce has become the centerpiece of our sales, customer service and operations activities. The key benefit is having one place to understand our customers and track his/hers history with our company
SPARK Learning Lab Salesforce review
What do you like best about the product?
I find the case structure helpful and easy to use.
What do you dislike about the product?
Some functions are not intuitive and feel clunky. I wish Salesforce Knowledge interacted with Asana Enterprise.
What problems is the product solving and how is that benefiting you?
I'm able to see trends over time in areas where we support providers. It allows us to better plan out seasonal professional learning opportunities.
Good but complicated
What do you like best about the product?
Ability to create the vast majority of our flow needs without coding knowledge (or minimal).
What do you dislike about the product?
Can be clunky and click heavy for en users.
What problems is the product solving and how is that benefiting you?
Getting good data through reports. Better processes
Salesforce Service Cloud is really easy to use
What do you like best about the product?
I appreciate how all the information is brought together on a single page. This consolidation makes it much easier to find what I need.
What do you dislike about the product?
I don't have any specific issues to point out, but I would appreciate some guidance or help to ensure my page doesn't appear cluttered.
What problems is the product solving and how is that benefiting you?
They provide a prompt response to cases and tickets, which I appreciate.
Salesforce Service Cloud Review
What do you like best about the product?
The provided functionality allows you to gather data and provide useful insights.
What do you dislike about the product?
There is not a lot of functionality that we are missing that we have been unable to work around.
What problems is the product solving and how is that benefiting you?
Mainly used for tracking of sales pipeline, tasks related to new deals and customer service queries.
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