Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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Good stuff
What do you like best about the product?
Lots of options - able to customize everything
What do you dislike about the product?
Nothing so far, but we are still building
What problems is the product solving and how is that benefiting you?
We are moving to a scalable system that will let us expand our services
Business Owner Review
What do you like best about the product?
Configuration ability and ways of working, we use FSL workforce management and love the Gantt and the ability to schedule crews
What do you dislike about the product?
Change in platform that affects end-users or custom code that causes defects
What problems is the product solving and how is that benefiting you?
Tracking and reporting on teams in the field
Salesforce service cloud
What do you like best about the product?
Salesforce service cloud gives a nice dashboard with data from across the organisation. It has nice
integration with other apps. Has helped my sales team boost productivity thru seamless processes
integration with other apps. Has helped my sales team boost productivity thru seamless processes
What do you dislike about the product?
It generally requires a lot of training and familiarity to make best use of the application. However post jumping the learning curve ur all set to gain from the tool
What problems is the product solving and how is that benefiting you?
Our organisation uses the tool for post sales customer experience management and support . We find it useful for upsell and crosssell opportunities for the revenue goals
Keep a customer centric view while engaging
What do you like best about the product?
The omnichannel view on any interactions couples with the recommandation articles. The telephony integration makes it accurate and user friendly.
What do you dislike about the product?
Would be great to have a survey tool integrated
What problems is the product solving and how is that benefiting you?
We are pertinent when engaging our experts on any channels. Time saving, productivity and improved customer service are significant benefits.
Salesforce Review
What do you like best about the product?
You can do everything with the Salesforce platform relation with customers (like mails, SMS, Push notifications)
What do you dislike about the product?
The UI platform is a little complicated.
What problems is the product solving and how is that benefiting you?
Salesforce improves engagement with clients.
A huge help for keeping all customer interactions in one place
What do you like best about the product?
Post-sale is crucial for organisations and tracking customer interactions is so important. By using SalesForce Service Cloud we can make sure that all customer queries sit on their account, which means that we have a single source of truth for their account.
What do you dislike about the product?
Like all SalesForce products it can be a little cumbersome to set up, and if not used properly then you won't achieve value.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to manage customer cases and to host our knowledge base to help clients
Good Software with lot of potential
What do you like best about the product?
Transparency and standard process that i can implement and automation tools to make things faster
What do you dislike about the product?
Customisation should be made more simpler and API integrations should be readily available
What problems is the product solving and how is that benefiting you?
improved customer journey experience, improved performance and productivity at each level
Recommendations to others considering the product:
Account manager allotment to evaluate the client implementation
A global management of flows
What do you like best about the product?
Adaptability and available tools allowing to cover the customer service global environment.
What do you dislike about the product?
Commercial approach, the sales team is always looking to sell more and can penalize the customer if the activity is reduced, even is in the hard moments when we need a good partership.
What problems is the product solving and how is that benefiting you?
The cases tracking and the integration of different roles in the company and outside the company. The communication is more fluent and the execution time is followed.
Feasibility of CRM
What do you like best about the product?
Integration of Sales Management Data with ERP- Different stages of Customer Relationship Life cycle is nicely kept on track-
What do you dislike about the product?
Approval System of sales ownership-aka-lead management
What problems is the product solving and how is that benefiting you?
Keeping a track of all my customers through their sales conversion funnel
Recommendations to others considering the product:
Best CRM tool in Market
Digital Engagement Experience
What do you like best about the product?
More user friendly. Ease of navigation and less compact
What do you dislike about the product?
Not sure yet but as of now I like what I am seeing
What problems is the product solving and how is that benefiting you?
Better Customer management
Recommendations to others considering the product:
Identify the needs of your customers
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