Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Finally a declarative solution for Social Media engagement
What do you like best about the product?
Whatsapp Integration, SMS integration ...
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
What do you dislike about the product?
The process is long, with multiple approvals and you have no visibility of the estimated time. And another problem is debugging, it's a black box, in case of an issue it's not easy to figure out the source.
What problems is the product solving and how is that benefiting you?
In the MENA region, customers prefer the Whatsapp channels more than European clients, and for a long time, only emails were considered as the professional business channel. So the SDE helped us embrace this shift in perspective and gave the customer the satisfaction they needed.
Salesforce service cloud
What do you like best about the product?
Easy to use since its a cloud product and can be accessed from anywhere. Its better than Netsuite
What do you dislike about the product?
Need to refresh page often, interface can be a bit better
What problems is the product solving and how is that benefiting you?
New to the product and still finding my way to navigate.
a little tricky to understand and implement
What do you like best about the product?
The graphical user interface is pretty clean
What do you dislike about the product?
I did not dislike anything in particular.
What problems is the product solving and how is that benefiting you?
Running my company's Customer Relationship Management tool worked pretty good
Salesforce Service Cloud
What do you like best about the product?
It has been quite useful for me. I have an integration of Salesforce with Chargebee, and it works great for me.
What do you dislike about the product?
Takes some time to get used to and learn all the basics and features of Salesforce.
What problems is the product solving and how is that benefiting you?
Billing, Subscriptions.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning is one of the best tool ever.
What do you dislike about the product?
Nothing I can think of on top of my head.
What problems is the product solving and how is that benefiting you?
CRM is made so easy with Salesforce. I don't need to worry about my reports and handling leads. It's really neat and the UI, oh, I absolutely love it.
Recommendations to others considering the product:
You gotta try it once!
Great Customer Enagement
What do you like best about the product?
Great experience with Salesforce Digital Engagement. it gives best relavent solution to the customer.
What do you dislike about the product?
No, nothing in that which I do not like.
What problems is the product solving and how is that benefiting you?
Business Use Cases, It's very helpful in business for a fair knowledge person.
Service cloud review
What do you like best about the product?
LIveChat, CTI, Case Management, Case creations and Knowledge base
What do you dislike about the product?
Service cloud is Super expensive and some tools need a lot of configuration.
What problems is the product solving and how is that benefiting you?
Case resolution is fast, Telephonic usage for case creation is less. lesser agents/resources handling cases. Knowledge base really enlightens users.
Salesforce Digital Engagement provides best customer experience !
What do you like best about the product?
There Service cloud messaging works like charm and multiple medium of communication with clients like text messaging and even facebook messanger is also supported.Service cloud also provides capability to check clients past preferences.
What do you dislike about the product?
the licencing cost for service cloud is bit high and could be made more affordable.the competitors are providing similar features in less licening cost which is a downside.
What problems is the product solving and how is that benefiting you?
With Digital engagement we could provide clients a seamless experience with more relevent data to show which improves overall customer satisfaction and improvises company image.
Recommendations to others considering the product:
Salesforcedigital engagement is fantastic.if you are concerned with licensing cost please find alternative solutions
Salesforce provider
What do you like best about the product?
customer experience and remote shopping. interact with customer across various channels.
What do you dislike about the product?
customer are negotiating and switching to another platform when they find attractive deals and offers.
What problems is the product solving and how is that benefiting you?
reaching out to clients and customer in a easier way and proving the information immediately.
Faster issue resolution
What do you like best about the product?
Case Management, call integration, chatbot, knowledge, LiveChat.
What do you dislike about the product?
nothing so far, still exploring everything
What problems is the product solving and how is that benefiting you?
reduced in case numbers. faster case closure.
showing 2,071 - 2,080