Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
It is very useful to keep your prospects data on track and get the reports easily
What do you like best about the product?
It is very useful to keep your prospects data on track and get the reports easily
What do you dislike about the product?
When we create tasks in salesforce and forget to click on reminders, because of that we lose the grip on accounts.
What problems is the product solving and how is that benefiting you?
Tracking renewal data and contact details of prospects
Amazing Service cloud and its Awesome features
What do you like best about the product?
The best was OOB Salesforce features which are very easy to configure and efficient to modify as well quickly based on customer agile requirements. The topmost I liked most was the Omnichannel features which route to queues and public group hassle free.
What do you dislike about the product?
The Connectivity with Community cloud has very limited features which are standard that could be more dynamic in nature, where the components cannot be used out of the UI framework
What problems is the product solving and how is that benefiting you?
We are able to solve our customer problems by reducing the end-user interactions with agents via calls and chat feature, which helps the client IT support team to work time effectively in nature.
Highly Customizable
What do you like best about the product?
Highly customizable tool for support cases, both external and internal. Very flexible, allowing for almost any use case. Support is very knowledgable and helpful.
What do you dislike about the product?
Not super intuitive, so can be complicated to figure out at first, especially without prior Salesforce knowledge. With so many features, can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Receive and solve customer cases in the same tool that customer data lives. Web to case allows for quick automation, creation, and resolution of tickets. Overall, an effective tool for customer cases.
Recommendations to others considering the product:
Consider using a partner or Salesforce admin to help with the initial set-up.
Salesforce Service Cloud
What do you like best about the product?
Customer service is the best and world-class.
Easy to use.
Easy to use.
What do you dislike about the product?
Better reporting and additional training modules.
What problems is the product solving and how is that benefiting you?
The ability to open tickets from emails.
One of the best customer service support application
What do you like best about the product?
The functionality which I like about Salesforce is the ease with which we can track all queries at one place and the ease with which we can track the whole customer journey.
What do you dislike about the product?
One of the things which I don't like while using Salesforce is it's sometimes a little sluggish and slow. Every time I try to search anything, it opens up a new tab in the browser which is sometimes a little inconvenient.
What problems is the product solving and how is that benefiting you?
We are resolving customer escalations and queries using Salesforce. It's a very smooth and reliable tool where we can easily track all the escalation and queries and respond to these very efficiently.
Recommendations to others considering the product:
I'll highly recommend Salesforce to everyone.
Salesforce cloud review
What do you like best about the product?
UI, easy to use,easy to integrate , easy to collbrate
What do you dislike about the product?
Analytics, very expensive , no customisation , poor CSM support
What problems is the product solving and how is that benefiting you?
Sales CRM, streaming of all Data in single platform, control desk , Chatbot
Salesforce Digital Engagement from Salesforce Developer
What do you like best about the product?
It gives a 360 view on the user. Makes it really easy to connect with the user. I have been a salesforce developer in two totally different industries and it is satisfying the needs of both.
What do you dislike about the product?
The thing that makes it complex is that for marketing and other engagement mostly the 3rd party apps are required. Salesforce need to provide the flexibility of designing and changing the interaction intenally.
What problems is the product solving and how is that benefiting you?
Taking feedback from users. Registering them for the marketing content, also we have been able to register the as our community user so that in future we can have better communication and engagement levels.
Best self service!
What do you like best about the product?
Ease of set up for admins and use by consumers
What do you dislike about the product?
Not much the ease of use trumps it all. It's great
What problems is the product solving and how is that benefiting you?
Call deflecting at service center
Recommendations to others considering the product:
Na
Best available cloud solution for service teams
What do you like best about the product?
Integration capabilities. Verstality and support
What do you dislike about the product?
Voice cloud is a seperate license. It should be included in service cloud.
What problems is the product solving and how is that benefiting you?
Setting up customer support systems.
Recommendations to others considering the product:
If used with knowledge cloud, salesforce service cloud is all in one package, except voice calling.
Salesforce cloud for customer centricity
What do you like best about the product?
By using Salesforce we are engaging with our customers on their favourite channels, And we can serve our customers by providing instant automated chatbots with self service options.
What do you dislike about the product?
As of now we are doing really good, But i can say for using this application it may require some special training and materials and some of the internal applications may require initial cost to start with.
What problems is the product solving and how is that benefiting you?
Salesforce provide Super fast set-up of the service from design through to production. And it's
robust methods are really beneficial and it's having simple API integration with other applications.
robust methods are really beneficial and it's having simple API integration with other applications.
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