Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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External reviews are not included in the AWS star rating for the product.
Boosts Campaigns with Seamless Product Launches
What do you like best about the product?
I appreciate how Salesforce Service Cloud helps us gain more customers for our new products and offers better member experience. The product fits our organization's needs better than other service providers. I find the mailing and bulk marketing campaigns extremely useful for bringing products to market. The integration with Marketing Cloud and Financial Service Cloud works very effectively, contributing to our overall efficiency.
What do you dislike about the product?
I experienced a learning curve when starting with Salesforce Service Cloud. It took some time for our resources to adapt to the new environment.
What problems is the product solving and how is that benefiting you?
I find it helps us gain more customers for new products, enhancing customer support and member experience, and enabling effective marketing campaigns.
Great Team Collaboration, but API Limitations Slow Things Down
What do you like best about the product?
Case handling across team, offers multiple channels to submit cases
What do you dislike about the product?
Limitation on API call, not quick enough
What problems is the product solving and how is that benefiting you?
case handling
Great for Service Calls, but UI Can Be Overwhelming for New Users
What do you like best about the product?
Allows our agents to handle service calls, create cases right on the platform
What do you dislike about the product?
For new users it could be daunting because UI can be complicated
What problems is the product solving and how is that benefiting you?
Handling customer isssues in a unified central location.
Great Unified Data Integration, but High Licensing Costs
What do you like best about the product?
Unified customer view / how it integrates my sales data and marketing data into one unified view
What do you dislike about the product?
The licensing costs are quite high and needs lots of admin attention
What problems is the product solving and how is that benefiting you?
client issue tracking and resolution across projects and geographies.
Easy Setup Makes It Stand Out
What do you like best about the product?
How easy it is to set up. It’s intuitive and straightforward.
What do you dislike about the product?
I wish the assignment and flows were all one item.
What problems is the product solving and how is that benefiting you?
It intakes end user comments and questions.
Great for Centralized Support, but Voice Feature Not Available in My Country
What do you like best about the product?
The ability to manage all my customer service requests from a single console
What do you dislike about the product?
Nothing in particular except for the fact that Voice support doesn’t work in my country
What problems is the product solving and how is that benefiting you?
Managing end customer complaints
Happy Service Cloud User
What do you like best about the product?
Ease of setup and use. Full featured platform for customer service and technical support.
What do you dislike about the product?
Knowledge article management is a bit tedious, especially when dealing with translations.
What problems is the product solving and how is that benefiting you?
Self-service helps customer solve issue or submit the right detail.
Great for Customer Service, but Add-On Costs Are High
What do you like best about the product?
It allows me to service my customers and invest UI that I can imagine more capabilities instead of worrying about creating apps.
What do you dislike about the product?
The candy cost prohibitive when trying to add on new users
What problems is the product solving and how is that benefiting you?
Platform is very forward looking and always provides great web map features that we can take advantage of so we can plan for the future
Great Channel Variety, but Setup Needs Improvement
What do you like best about the product?
All the different channel we get in one cloud
What do you dislike about the product?
Setup could be easy to setup and Omni channel could be more efficient
What problems is the product solving and how is that benefiting you?
Helps our support and service teams
Great Macros and Step-by-Step Actions, but Challenging Initial Adoption
What do you like best about the product?
The macros and step by step actions are a huge hit with our business
What do you dislike about the product?
It was difficult to get business adoption at first
What problems is the product solving and how is that benefiting you?
Tracked customer questions and concerns with response times
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