Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
It's 8/10 great
What do you like best about the product?
Flexibility and integrations are what separate this from other CRM's, and for organizations that have a great deal of need for customization and tools, that is what separates this from others.
What do you dislike about the product?
The backend service is slow and it takes a great deal of effort to get past tier 1 support which just directs you to the website for answers without really digging into the problem.
What problems is the product solving and how is that benefiting you?
We have realized a great deal of benefit from user adoption and process synergy as we grew the ecosystem around salesforce. the performance increase has been measurable simply by having more transparency in reporting.
Very simple things to It's one stop shop for enterprise
What do you like best about the product?
It's easy to respond to messages via different channels including WhatsApp, SMS, FB Messenger. Cool, huh!!
What do you dislike about the product?
Suppose I want to talk about what is least helpful. The only thing is the price. For a small enterprise and each user cost this much. We need to consider many times, and we think about it as we are growing and more users are going to users.
What problems is the product solving and how is that benefiting you?
The benefit has a different channel in one single place to deal.
Faster ticket closures
What do you like best about the product?
Easy to navigate case management and create reports of tickets
What do you dislike about the product?
Everything is perfect. May be its UI can be changed a bit.
What problems is the product solving and how is that benefiting you?
Create custom reports and dashboards for the management team to see the sales numbers for their team
Great journey-based CRM
What do you like best about the product?
flexibility to provide a robust journey based customer interaction experience
What do you dislike about the product?
price is not competitive, and the system can sometimes be overly customized, causing overcomplications
What problems is the product solving and how is that benefiting you?
we are providing a customer service tool for our customer-facing agents (inbound and outbound calling)
Service Cloud has awesome features and there are so many OOTB functionalities.
What do you like best about the product?
OOTB Functionalities are the best things of Service Cloud that I like the most.
What do you dislike about the product?
There still needs to be done here in terms of sorting.
What problems is the product solving and how is that benefiting you?
I am using Salesforce Service Cloud in E commerce Sites.
Recommendations to others considering the product:
It's easy to use and enrich with multiple functions.
Absolutely Amazing Salesforce Experience Cloud
What do you like best about the product?
- Easy to configure and personalize
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
What do you dislike about the product?
- Pricing can be better
- Takes time to load
- May require training to skill up
- Takes time to load
- May require training to skill up
What problems is the product solving and how is that benefiting you?
Pre-built templates are perfect for automating replies, speeding up customer service, and having more sales in return!
Great platform for sharing the experiences
What do you like best about the product?
Great platform for sharing the experiences
What do you dislike about the product?
Some problems duplicate being raised by users
What problems is the product solving and how is that benefiting you?
Helping o provide better services and solutions
Salesforce review
What do you like best about the product?
Most helpful experience it is .
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
What do you dislike about the product?
Nothing as of now. Everything looks great.
What problems is the product solving and how is that benefiting you?
I have realised that it has made handling things simple and chatbot reduced time to communicate and wait
Sales Development Representative
What do you like best about the product?
Great tool for the Pre-Sales motion. Salesforce is intuitive and powerful, I can trust that it is the main source of truth on every account I work on. Used to work on other CRMs out there, and once switched to SFDC it made a world of difference for my overall workflow. I also love that there are ways to hook Salesforce to different applications like Sales Navigator for example.
What do you dislike about the product?
UI isn't very intuitive, but it's the best CRM on the market in my opinion. It's also really expensive, but it is definitely worth investing in for scaling teams.
What problems is the product solving and how is that benefiting you?
Salesforce, in my opinion, is like a dumping ground for data. It's not always going to be clear for the next steps on accounts. You may have to dig to find the information you need but it is a tool I can trust to log information into and walk away. Whereas with other tools out there, that's not always the case.
I am a Salesforce developer with 45 months of work experience
What do you like best about the product?
With zero coding, we can build a interactive community for the end user.
What do you dislike about the product?
Some standard Salesforce objects and CPQ objects are not accessible to community user, due to which we have to think for other work around to follow.
What problems is the product solving and how is that benefiting you?
We can create a complete interactive community site for the user where they can access the real time Salesforce data which they have access to without looging to the Salesforce ecosystem. Even we can make our site public so that guest user also can access the site without registering to the community. We can provide the services to the customer completely in the community portal and can handle all the back end logic in the Salesforce environment. We can also set a security accesss to the community user, so that no community user can see the other users data they should have access to that data which they have access to.
Recommendations to others considering the product:
There is a template which serve different purpose, understand the business requirement clearly and choose the template accordingly. Based on the temple we choose the Salesforce objects availability and design is dependent on it.
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