Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The best tool I ever used for simple and fast solutions
What do you like best about the product?
Easy to build reports
Easy to build custom processes and custom apps
Easy to integrate with other tools
Easy to build custom processes and custom apps
Easy to integrate with other tools
What do you dislike about the product?
Based on the license you have there are many limited features and it could be a challenge to do different things such as different custom profiles or process builders
What problems is the product solving and how is that benefiting you?
I mainly use it for building dashboards and reports in order to support the sales team
Good to use great intergration
What do you like best about the product?
Easy to use. The omni channel is a good way to distrubute cases in theory
What do you dislike about the product?
Although the onmi channel is good its hard to see the logic of how cases get assigned. Seems to to one user more then others on particular days.
What problems is the product solving and how is that benefiting you?
Support cases the distribution of them and customer interaction
Excellent Support Portal for organisations
What do you like best about the product?
Salesforce makes it easy integrations from the organization to make it a one-stop portal for all your answers.
What do you dislike about the product?
The UI is extremely slow. Things don't update unless the page is refreshed.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
What problems is the product solving and how is that benefiting you?
Assigning tickets, receiving notifications on email, helping customers achieve solutions and support.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce Service Cloud Review
What do you like best about the product?
The best tool to automate the CRM experience, it has been a great asset to the Customer service agents. Helping to enhance the overall performance of the process and individuals.
What do you dislike about the product?
There is nothing to dislike about this Salesforce Service Cloud
What problems is the product solving and how is that benefiting you?
Creating skillset based routing of the cases
Using the AI technique to create additional template
Using the AI technique to create additional template
Salesforce
What do you like best about the product?
Great overview of my sales. Let's me log future tasks with a timeline.
What do you dislike about the product?
Fairly non-level learning curve. Must practice to make perfect.
What problems is the product solving and how is that benefiting you?
Keeping track of sales. Keeping track of to do tasks.
simple to use and customise
What do you like best about the product?
Service cloud is the best when it comes to customisation and reporting. It is very easy to customise and generate the report that we want. It is user friendly and can generate the most useful report from the existing data. It is really easy to search the data on Service cloud too
What do you dislike about the product?
the fee is quite expensive for service cloud and the cost of customisation
What problems is the product solving and how is that benefiting you?
The easiness of looking a data and the history behind that data. With Service Cloud, by one click I can search on the historical data of a client and see what kind of cases that we have under his name. We can also send a survey email after that to get his/her opinion on our service. Another benefit is the easiness of generating the report of surveys so we can know our performance easily.
Recommendations to others considering the product:
it is really recommended
Best solution for Product and Customer support teams
What do you like best about the product?
We recently migrated from Zendesk support to Salesforce Service platform for our support team. The Salesforce Service platform has been exceptional in brining in the change and the speed at which we interact. It has helped us with its super speed UI and search capabilities across the Salesforce platform and ability to get deep information about a particular ticket and the account with out actually getting into the support ticket. Its really a game-changer for us.
What do you dislike about the product?
Sometimes, the Navigation between different support tickets takes time and it might be improved, as it takes you to the home screen and have to navigate back and forth.
What problems is the product solving and how is that benefiting you?
Managing support tickets and building a repository of support cases, analysing them has changed the way we look at our support function. Search capabilities.
Recommendations to others considering the product:
Yes I would recommend!
Customer 360 view love it
What do you like best about the product?
Salesforce service cloud is a great software that provides you with a customer 360 view of all his products, accounts; transactions even chat history.
I love the drag and drop feature the most
I love the drag and drop feature the most
What do you dislike about the product?
It sometimes tends to have a lot of information on one screen, it seems to distract occasionally, but other than that, I can't think of anything that I dislike.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
What problems is the product solving and how is that benefiting you?
We have increased our productivity with the use of the salesforce service cloud; it is a great tool to really know your customers and very user-friendly; we have gotten rid of a lot of paperwork too.
Enables chat/text but needs further improvement
What do you like best about the product?
It enables our organization to provide service via texting and Facebook messenger. All messages are integrated in Salesforce seamlessly.
What do you dislike about the product?
Digital engagement bundle is a new product for Salesforce, thus it is confusing when it comes to licensing purchase and set up.
What problems is the product solving and how is that benefiting you?
This feature allows us to reach to a bigger group of audience who prefer communicating via text or chat. Compared to the other platform we have (phone), it also allows us to serve more than one customer at a time.
Run your sales and service teams on Salesforce
What do you like best about the product?
Power cloud-based features with continual updates
What do you dislike about the product?
Getting support and clear instructions to make changes are challenging in an ever complex enviroment
What problems is the product solving and how is that benefiting you?
We primarily use Salesforce to support our customer service operations and commercial sales teams
showing 2,091 - 2,100