Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Retail Survey Mappings with Salesforce Feedback Management
What do you like best about the product?
Salesforce Feedback Management has a clean and user-friendly interface which makes it easy to adapt working on customer surveys. It provides splendid suggestions, help & tips based on your action items, and it's helpful as I progress. Also, the survey is interactive and has attractive UX designs, which makes customers feel comfortable, and they're interested in completing our product's survey.
What do you dislike about the product?
I didn't have any bad experience in my survey preparation with Salesforce Feedback Management. I always had technical support whenever I needed clarity on its interface and design.
What problems is the product solving and how is that benefiting you?
Salesforce Feedback Management efficiently unifies my customer feedback data with our salesforce data by mapping their survey responses to the salesforce object, which we denote. This is very helpful for me as I can obtain various KPIs such as order number, associate representative's name, date of purchase, etc which is included in my survey questions. It also enhances Lifecycle mapping to different paths for associates, customers, and partners as it greatly identifies critical stages of feedback interactions.
Salesforce management
What do you like best about the product?
To be honest I find this a bit hard to use at times and for everyone to understand it's a nice feature to have but I don't utilize it enough.
What do you dislike about the product?
Definitely an extra steps I have to go through and add more time to reporting
What problems is the product solving and how is that benefiting you?
Keeping everyone together as well as on the same page with projects and same status it's great that we can share the feedback together and everyone find it in one place
Salesforce is a very organized platform, however it does have it's tech issues.
What do you like best about the product?
I like that Salesforce connects all employees of various job descriptions in one place to complete cases, accept phone calls, and speak to customers/merchants/etc.
What do you dislike about the product?
I dislike how much it crashes and freezes during casework.
What problems is the product solving and how is that benefiting you?
I am solving several problems that have to do with customers such as order issues, troubleshooting issues with their apps, etc.
Salesforce services
What do you like best about the product?
Ease of use and configurations available
What do you dislike about the product?
Limited scope of configuration in case the org structure is complex and not standard
What problems is the product solving and how is that benefiting you?
Ease of setting up new customers, and managing the user relationships. It helps track SLAs as well.
Recommendations to others considering the product:
Leverage these for configurable solutions.
The best tool I ever used for simple and fast solutions
What do you like best about the product?
Easy to build reports
Easy to build custom processes and custom apps
Easy to integrate with other tools
Easy to build custom processes and custom apps
Easy to integrate with other tools
What do you dislike about the product?
Based on the license you have there are many limited features and it could be a challenge to do different things such as different custom profiles or process builders
What problems is the product solving and how is that benefiting you?
I mainly use it for building dashboards and reports in order to support the sales team
Good to use great intergration
What do you like best about the product?
Easy to use. The omni channel is a good way to distrubute cases in theory
What do you dislike about the product?
Although the onmi channel is good its hard to see the logic of how cases get assigned. Seems to to one user more then others on particular days.
What problems is the product solving and how is that benefiting you?
Support cases the distribution of them and customer interaction
Excellent Support Portal for organisations
What do you like best about the product?
Salesforce makes it easy integrations from the organization to make it a one-stop portal for all your answers.
What do you dislike about the product?
The UI is extremely slow. Things don't update unless the page is refreshed.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
What problems is the product solving and how is that benefiting you?
Assigning tickets, receiving notifications on email, helping customers achieve solutions and support.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce Service Cloud Review
What do you like best about the product?
The best tool to automate the CRM experience, it has been a great asset to the Customer service agents. Helping to enhance the overall performance of the process and individuals.
What do you dislike about the product?
There is nothing to dislike about this Salesforce Service Cloud
What problems is the product solving and how is that benefiting you?
Creating skillset based routing of the cases
Using the AI technique to create additional template
Using the AI technique to create additional template
Salesforce
What do you like best about the product?
Great overview of my sales. Let's me log future tasks with a timeline.
What do you dislike about the product?
Fairly non-level learning curve. Must practice to make perfect.
What problems is the product solving and how is that benefiting you?
Keeping track of sales. Keeping track of to do tasks.
simple to use and customise
What do you like best about the product?
Service cloud is the best when it comes to customisation and reporting. It is very easy to customise and generate the report that we want. It is user friendly and can generate the most useful report from the existing data. It is really easy to search the data on Service cloud too
What do you dislike about the product?
the fee is quite expensive for service cloud and the cost of customisation
What problems is the product solving and how is that benefiting you?
The easiness of looking a data and the history behind that data. With Service Cloud, by one click I can search on the historical data of a client and see what kind of cases that we have under his name. We can also send a survey email after that to get his/her opinion on our service. Another benefit is the easiness of generating the report of surveys so we can know our performance easily.
Recommendations to others considering the product:
it is really recommended
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