Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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A Great Partner for Tackling Digital Strategies
What do you like best about the product?
The partnership is truly that, a partnership. We had a specific problem we were trying to solve due to having so much of our workforce in a work at home capacity due to COVID.
While we had 4 different companies lined up as potential partners; AirKit stood out from the rest. They took the time to understand the problem we were trying to solve for and immediately began to solution towards our ask, instead of trying to fit us into 'how they do things'. That, in addition to, the ease of use & agility of their low/no code environment, along with their 'train as you go' mantra, allowed our team members to begin learning how to build and be self-dependent on their platform from day one.
That initial implementation was so successful, we've already expanded our partnership with four additional digital strategies in the course of about 90 days.
We will continue to look for ways to leverage this strategic partnership, and look forward to our future mutual success.
While we had 4 different companies lined up as potential partners; AirKit stood out from the rest. They took the time to understand the problem we were trying to solve for and immediately began to solution towards our ask, instead of trying to fit us into 'how they do things'. That, in addition to, the ease of use & agility of their low/no code environment, along with their 'train as you go' mantra, allowed our team members to begin learning how to build and be self-dependent on their platform from day one.
That initial implementation was so successful, we've already expanded our partnership with four additional digital strategies in the course of about 90 days.
We will continue to look for ways to leverage this strategic partnership, and look forward to our future mutual success.
What do you dislike about the product?
Not a dislike, but perhaps an opportunity is with the transfer from the project and implementation team to Customer Success. This occurs late in the implementation phase, which means the responsible Customer Success person is not as intimate with the initial engagement and reason for the partnership. Incorporating Customer Success earlier upstream, even if only in an informed manner, may result in an overall clearer understanding of the client, their expectations, and the team dynamics as a whole.
What problems is the product solving and how is that benefiting you?
Secure payment capture, consent management, and digital communications via text / email
Simple and easy!
What do you like best about the product?
The ability to work across different teams. You can set up SFDC per team yet communicate within and transfer cases to another. It’s great
What do you dislike about the product?
SFDC classic is super outdated. Wish my team could use the lightning version
What problems is the product solving and how is that benefiting you?
Multi-team efficiency
Service cloud remains the best cloud for CRM
What do you like best about the product?
The professional edition of Service Cloud provides too many benefits for only $65 per month (per person added), because it has integration to telephony systems, with a platform to manage support cases, and an analysis management service for when you want to organize those cases.
What do you dislike about the product?
There are many plug-ins within the Exchange app platform (the Salesforce plug-in cloud) that don't offer a good fit with cloud sales, which has made it difficult for us to add different plug-ins.
What problems is the product solving and how is that benefiting you?
The best advantage given by Sales Cloud is that the work can be carried out completely with self-service methods. The platform is based on a classic SaaS (software as a service) model, but delivers varied modalities, as it implements tools to maintain a much more dynamic and direct communication than a conventional SaaS. Service cloud has its own model of chat system, called Chatter, which offers a very social experience when it comes to information exchanges in real time, which is innovative as a cloud of support for customer management platforms.
Recommendations to others considering the product:
We recommend the use of Service Cloud because it is very focused on the ability to interact with customers, and because with its use, more secure and more interactive data exchanges can take place. Service cloud is a powerful alternative to those corporate clouds that do not cover well the social needs of customers and do not serve to solve support problems immediately.
Sales force experience
What do you like best about the product?
I like that there is a lightening view,it makes it look pretty took look at and not boring.
What do you dislike about the product?
I don’t like that sometimes It doesn’t work well on IE.
What problems is the product solving and how is that benefiting you?
I use Salesforce to access patient medical information.It is very well formatted for me to navigate it with ease.
Scheduling Coordinator Lead
What do you like best about the product?
It is very user-friendly and has the capabilities needed for my job.
What do you dislike about the product?
Sometimes it allows duplicate accounts so things can get messed up.
What problems is the product solving and how is that benefiting you?
We have our application process through salesforce and it works pretty well.
It has been a great experience, it's a friendly platform, pretty straightforward to learn to use.
What do you like best about the product?
Easy to build a journey flow process, Pretty powerful tool the Studio.
What do you dislike about the product?
An advanced mode needs to be added as a functionality to make the creation of cards and actions more flexible. For example an interface to add html, css and javascript code assets and have access to them.
What problems is the product solving and how is that benefiting you?
Minor issues.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
Great team at Airkit - Helped us to increase our efficiency and further empower our partners
What do you like best about the product?
The Airkit experience has allowed us to increase our efficiency in onboarding our partners by 50% with that number continuing to grow. I found the team to be easy to work with and solution-oriented. Our experience has been so positive that we continue to work with the Airkit team in an effort to better our onboarding experience. We're happy to have them as a long term vendor.
What do you dislike about the product?
My experience has been wholly positive with their team.
What problems is the product solving and how is that benefiting you?
Airkit allows for us to further empower our partners by allowing them to go through the onboarding process on their own terms and timelines, all while doing so in an easy to understand flow.
Great Solution
What do you like best about the product?
A complete overview on our customers, rom Lead to Case, we can log all customers activities and be proactive for their needs.
What do you dislike about the product?
it is sometimes difficult to adapt the tools to the tasks.
What problems is the product solving and how is that benefiting you?
It has a lot more features that would allow the sales team to follow their prospects/opportunities from start to finish very easily.
Recommendations to others considering the product:
it is a certain learning curve and process, but worth doing it.
Leader of CRM
What do you like best about the product?
*After long research i found one of the best software in CRM solutions to help in Management with its inbuild features easily.
*Manage sales pipeline easily for start to closing.
*Easily attach documents.
*Cloud based solutions , so maintenance worries.
*It has best integration with desk.com and salesforce eco system.
*There is no worry for new users as it gives all demos to learn.
*it has good support which provides knowledge based , online and video tutorial and phone support.
*Manage sales pipeline easily for start to closing.
*Easily attach documents.
*Cloud based solutions , so maintenance worries.
*It has best integration with desk.com and salesforce eco system.
*There is no worry for new users as it gives all demos to learn.
*it has good support which provides knowledge based , online and video tutorial and phone support.
What do you dislike about the product?
*Customization capabilities is major draw back which does not allow to configure according to business needs.
What problems is the product solving and how is that benefiting you?
*Managing sales was never easy without crm software.
*It helps me to track my sales and handle sales without any worries.
*It helps me to track my sales and handle sales without any worries.
Recommendations to others considering the product:
*The best CRM solutions to have for your business with easy integration and lots of supports.
*It is leader of CRM so you dont have to move any other software after using salesforce.
*It is leader of CRM so you dont have to move any other software after using salesforce.
Standard solutions with room for customizations
What do you like best about the product?
Most of the features are point and click
What do you dislike about the product?
Complicated architecture, requires expert knowledge to configure Security and sharing settings
What problems is the product solving and how is that benefiting you?
Once set up it is easy to use, more user friendly apps can be built.
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