Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Seamless transitions
What do you like best about the product?
It makes listening to keywords easier by combining that world with case management.
What do you dislike about the product?
Customer service takes a very long time to assist.
What problems is the product solving and how is that benefiting you?
Case management
Salesforce is great, and it hasn’t crashed on me once
What do you like best about the product?
Once you learn how it works, it is quite logical how it is laid out. The tab system is great, it makes the most of the screen real estate that on have one your monitor.
What do you dislike about the product?
Sometime too many sessions can be open at once, causing some confusion.
What problems is the product solving and how is that benefiting you?
Opening and tracking cases, being able to email Customers, etc.
Recommendations to others considering the product:
It’s dependable and easy to understand software. I hasn’t crashed on me once and the tabs are arranged in such a faction that allows you to stack them if you need to stop work on a present Customer to address a more pressing need,
Very easy Collaboration
What do you like best about the product?
The best part of this tool is that it allows multiple users to be on the same platform, leave notes, communicate
What do you dislike about the product?
I do not like the loading times within it though. Especially when you are running reporting. We have Brand new MacBook pros the top model and still takes a long time to load and scrolling lags
What problems is the product solving and how is that benefiting you?
It has helped our teams collaborate a whole bunch more
Recommendations to others considering the product:
Refresh Constantly!
Central location for information
What do you like best about the product?
All information is stored in one central location which can easily pull information from multiple sources.
What do you dislike about the product?
At times there can be duplicates of account for example an account with and without a space in the name
What problems is the product solving and how is that benefiting you?
n/a
Sales Force
What do you like best about the product?
Ease of use - easy to navigate - customisable. Has a dark mode that you can activate from chrome add ons
What do you dislike about the product?
Can take a while to load. Duplicate fields
What problems is the product solving and how is that benefiting you?
Helps organise customer/organisation accounts and queries
Recommendations to others considering the product:
Highly recommend for ease of use as well as GUI is easy to read and customisable
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Great tool to use
What do you like best about the product?
I find the organization the best and it helps me with my day to day work.
What do you dislike about the product?
It can be a bit tedious to log case work so something more updated and efficient would be helpful.
What problems is the product solving and how is that benefiting you?
The organization! Being able to keep tabs on what I need to do for clients.
Recommendations to others considering the product:
Very handy tool!
Works well for the tasks I need to perform at work
What do you like best about the product?
I like that Salesforce is able to "dump" information from one system into Salesforce. I like that the system is web-based and can be accessed from any computer, tablet or smart phone. I like that the system is user friendly. It took me about two weeks to learn the basics of the website.
What do you dislike about the product?
I do not like that once a client is pulled up in the system that you have to click the "c" number in order to continue with the client profile. I also do not like that it takes 24 hours to see notes from another system in Salesforce. I do not like that every time I log on from the same computer I have to authenticate. There should be a way to change the frequency of the authentication.
What problems is the product solving and how is that benefiting you?
There are no specific problems that I solve with Salesforce. We use it strictly to enter information. The benefit is that it is web based which allows for access anywhere.
Recommendations to others considering the product:
I would recommend Salesforce to other organizations that need to communicate with other systems. Salesforce allows for notes to be viewed 24 hours after case note is entered from another system.
It's our enterprise tool for external/internal tickets
What do you like best about the product?
I like that it holds people to a consistent SLA. I like that there's ownership by always having someone own the ticket. The notifications via email have gotten a lot better. They used to be a lot more frequent & annoying, but as someone who doesn't use the tool every day, the frequency has gotten a lot better.
What do you dislike about the product?
I think it's a bit of a robust tool for users not using it every day. I think the way it's set-up doesn't make people very inclined to submit a ticket. It's a delicate balance I realize between wanting to make sure it's easy for someone to submit a ticket, and making it too easy. You also need all the important details in order to route it to the right stakeholder.
What problems is the product solving and how is that benefiting you?
Solving requests internally and externally.
Recommendations to others considering the product:
I would use this if you have complicated internal & external ticketing systems. If you have a simpler use case I would wait to upgrade.
Great ticketing system
What do you like best about the product?
Its precise and detailed documentation. It can be bloated in that regards.
What do you dislike about the product?
It can take some getting used to as it is a large tool.
What problems is the product solving and how is that benefiting you?
Documenting tickets.
Short and easy
What do you like best about the product?
I love the straightforward approach. No need for an extensive training. Everything is easy to process and I could get started very easily
What do you dislike about the product?
I really dislike the design and theme. I think it can be improved to be more catchy or appealing.
What problems is the product solving and how is that benefiting you?
We have a more direct approach to our target. It really helped us in drafting our statements for our events
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