Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Robust solution for customer service
What do you like best about the product?
Compared to our previous solution, this feels much better in the age of HTML5, its look is modern and easy to understand, it is designed to direct the user towards what they want to achieve. Also, it is highly customizable.
What do you dislike about the product?
Due to the number of various features, initial onboarding and education takes some time and effort, you can't remember it all at once.
What problems is the product solving and how is that benefiting you?
Responding to customers' emails, tracking the tickets and internal notes, statistics about ticket statuses and resolutions, customers' phone calls turned into tickets, etc.
Recommendations to others considering the product:
Have enough time to implement and test your local deployment, especially if you are going to customize it or integrate it with other systems.
confusing at first but handy
What do you like best about the product?
The fact that unlike other crms it works smoothly and has no browser specific requirements
What do you dislike about the product?
Case-centric approach makes it easy to make multiple registrations of the same customer
What problems is the product solving and how is that benefiting you?
Customer support, case ownership is a big deal and Salesforce's implementation is very useful to that end
A Call Center in a Box
What do you like best about the product?
The Computer Telephone Integration CTI is the best part of the Sales Cloud, it automagically saves each phone call tying the phone call to the client and grabs details as the agent works with the customer. The CTI saves our agents time by capturing much of the data they would normally have to enter manually.
What do you dislike about the product?
The biggest issue I have with the Service cloud, is the reliance on the Salesforce cloud. I would love to have a standalone product, and not have to worry about Salesforce having issues with their shared environment.
What problems is the product solving and how is that benefiting you?
We use the Service Cloud to power our customer support call center. We have increased our agent's productivity since we moved to the salesforce product.
My experience
What do you like best about the product?
It gives me the opportunity to sale out as many products than I could imagine
What do you dislike about the product?
Everything was great but in general it was expensive
What problems is the product solving and how is that benefiting you?
Increase my sales heavily
Recommendations to others considering the product:
Just go download now
Interesting and easy to use interface
What do you like best about the product?
Customer relationship follow-up thanks to very easy to handle tools
What do you dislike about the product?
Access sometimes blocks, the ability to add events sometimes blocks
What problems is the product solving and how is that benefiting you?
Customer follow-up, opportunities follow-up, self organisation improvement
Useful software if you have the right data
What do you like best about the product?
It is easy to extract different reports and analyzed it. User friendly software.
What do you dislike about the product?
Sometimes there are problems with supporting from SF
What problems is the product solving and how is that benefiting you?
SF provide us the needed data regarding the right matierials which are used in our production plants.
Best CRM ever!!!
What do you like best about the product?
Love the easiness to get the info you are looking for
What do you dislike about the product?
I hate it when it crashes and when it doesn't sycronize that well with third party apps
What problems is the product solving and how is that benefiting you?
One stop shop for everything we do with our customers
Good for basic usages but lacks in multiple integrations
What do you like best about the product?
- Good to start with
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
What do you dislike about the product?
- It provides integration as long-polling API, not as webhook, which is difficult and costly to integrate.
- APIs should provide
- APIs should provide
What problems is the product solving and how is that benefiting you?
- Handling LiveAgent along with chatbots for different customers.
Fluidity at it’s finest.
What do you like best about the product?
Salesforce is fast, fluid and i love the customisation.
What do you dislike about the product?
Ours needs more custom features to fully suit our needs but I know we can build into it. We are also hoping to get a Live Q&A in there.
What problems is the product solving and how is that benefiting you?
Full integration in every department and every country
Salesforce Develoeper
What do you like best about the product?
The ability to develop a custom-tailored solution depending upon the customer business use case
What do you dislike about the product?
The pricing of Salesforce is less for small organizations.
What problems is the product solving and how is that benefiting you?
The Service Cloud from Salesforce provides the leverage to customize the cloud as per the client's needs. It is easy to customize.
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