Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Fast Access
What do you like best about the product?
Its a great tool for research and also you can Access a lot a info from vendors to customers
What do you dislike about the product?
Moust of the time takes a will to update info
What problems is the product solving and how is that benefiting you?
Research customers to offer up grade account from regular to business
Recommendations to others considering the product:
Its a great tool to research a lot of info
Salesforce Service Cloud Review
What do you like best about the product?
Easy and intuitive
Easy implementation
Extensive and can be configure very easy
Fast deployment
Easy implementation
Extensive and can be configure very easy
Fast deployment
What do you dislike about the product?
Can be performance heavy (Bandwidth)
A little expensive for small businesses
A little expensive for small businesses
What problems is the product solving and how is that benefiting you?
I removes the excess of communication, spreadsheets, documents, etc. the sales team is very happy with it
Recommendations to others considering the product:
N/a
Great software to use for tracking sales operations including lead tracking and sales notes
What do you like best about the product?
This software makes my life easier to track notes and things going on with leads and accounts within the organization. Without the software it would be very difficult to do my job on a day to day basis.
What do you dislike about the product?
The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of pricy.
What problems is the product solving and how is that benefiting you?
The ability to track opportunities in a pipeline. Setting up reports is also nice and level of customization that can be achieved is helpful.
Recommendations to others considering the product:
You need a person who acts as a Salesforce developer and admin to make sure everything works. You are limited to workflows based on your level of licensing. Reports are not always easiest to create and even when opportunities meet the criteria they are left out for no apparent reason.
Great Tool!
What do you like best about the product?
Easy to navigate, great to create reports and plenty to save information regarding case history.
What do you dislike about the product?
Sometimes there are a lot of fields that do not include information or are just ghost fields that occupy space.
What problems is the product solving and how is that benefiting you?
It's a really good tool to record the history of the account being basic procedures up to troubleshooting and issues.
Recommendations to others considering the product:
It is a great tool to generate reports and information, always reach out to support, they are quick to response and are always great with the information provided.
Everything in one place
What do you like best about the product?
Salesforce gives you one place to track all sales and service eliminating the "right-hand doesn't know what the left hand is doing" problem.
What do you dislike about the product?
Salesforce is expensive. Being a start-up it is frustrating to want to implement things that could enhance our business without being sold upgrades and add ons constantly.
What problems is the product solving and how is that benefiting you?
Honestly we are not using salesforce service cloud to its full potential.
The Intrinsic Accumulation of Data
What do you like best about the product?
The Best thing about the Salesforce is its UI and Credibility towards data storage and preserveness.
What do you dislike about the product?
The attachments sometimes gets hungged up and do not open on various try
What problems is the product solving and how is that benefiting you?
The documentation and data conceirge
Recommendations to others considering the product:
The platform provides good UI and data storage on high space line, one should try to opt this product
good ticketing system
What do you like best about the product?
lots of features, good search functionality. I like the custom views you can create as well.
What do you dislike about the product?
it sends way too many emails and can be alot of clicks to complete a basic task like closing a case
What problems is the product solving and how is that benefiting you?
it allows our help desk to be more efficient
Great to combine sales and support CRM
What do you like best about the product?
All the info for the customer is kept from the time they are a prospect to after the sale and support.
What do you dislike about the product?
Salesforce is kind of clunky. It can do a ton of things but the learning curve is steep.
What problems is the product solving and how is that benefiting you?
Our help desk has all relevant information available at their fingertips.
Recommendations to others considering the product:
If you want to combine sales and support info this is definitely the way to do it.
Great crm product with a new easy to sue itnerface
What do you like best about the product?
It is easy to sue, has extensive add ons and reporting functionality and a lot of options to add different connections, levels of managers and so on
What do you dislike about the product?
The ux could be a bit more easy in terms of finding contacts, sometimes it is difficult to find a client if you don't know the exact full name
What problems is the product solving and how is that benefiting you?
customer relationship management and lead management, used for sales and also for the client success team to follow up on customer profiles and information
Individual and team collaboration is so easy with Salesforce!
What do you like best about the product?
I like that as a manager, I am able to quickly pull reports on how my team is doing while also having access to work with them on projects.
What do you dislike about the product?
I prefer to work out of Talkdesk Lightning instead of Service because toggling between Cases and Talkdesk is easier in that view.
What problems is the product solving and how is that benefiting you?
We recently switched from Desk.com, and Salesforce is so much more user-friendly. Reporting is significantly easier for us as well!
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