Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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We use this to improve our sales
What do you like best about the product?
It's incredibly simple to work with. Our business makes use of it to communicate our customers' problems and wishes they might encounter. Everything is actually registered within the client's name, and that is pretty good in case you've to come back and examine something. I have used it daily and it's most likely my favorite thing of most I use every single day.
What do you dislike about the product?
I cannot consider of anyway I do not love about Salesforce. He's all I need for these days.
What problems is the product solving and how is that benefiting you?
Dealing with customers has become a little easier. But user acceptance is still a struggle.
Recommendations to others considering the product:
I suggest using a mobile program which combines the system cloud with the product sales cloud.
Effective platform for CRM solutions
What do you like best about the product?
Salesforce CRM solution is extremely robust, fault tolerant and very intuitive to work on.
What do you dislike about the product?
High price and user accessibility make it a less favorite.
What problems is the product solving and how is that benefiting you?
Maintaining customer database and integrating it with demand tools to remove duplicate contacts
Great product
What do you like best about the product?
Ease of use and ability to collaborate on items. With so many users across the company this software makes a great tool.
What do you dislike about the product?
I would like the interface to be updated a bit. The UI is not necessarily dated but could be improved for easier navigation.
What problems is the product solving and how is that benefiting you?
Ability to track customer items and collaborate on items with other departments.
Recommendations to others considering the product:
I would strongly recommend utilizing this software especially for companies with large number of employees and clients.
Keeps me organized and on task
What do you like best about the product?
High level of options for record keeping and organization.
What do you dislike about the product?
Layout and design is a bit outdated, and some buttons/options are difficult to find quickly on the page.
What problems is the product solving and how is that benefiting you?
The tool helps me keep organized and on track with account management.
SF Service Cloud
What do you like best about the product?
The software is intuitive and stable. Our sales reps are all logging their activity which is easily tracked.
What do you dislike about the product?
The mobile app is not as user friendly. I cannot access case details easily on the app.
What problems is the product solving and how is that benefiting you?
Dialogue with customers to resolve their issues and fulfill new orders.
A must have for customer centric organizations
What do you like best about the product?
It is absolutely the 360 degree view of the Customer and how many offerings Salesforce has to better interface with your customers. We're able to keep a consistent picture of our customers while offering a consistent experience across the different disciplines of our organization (Sales, Service, Marketing)
What do you dislike about the product?
It can be very complex and hard to find good help. Finding good help that knows what they're doing in your initial setup is probably the most important task you have ahead of you if you aim to use Salesforce Service Cloud. Find a Salesforce Certified Partner for the best luck in finding good help! Utilizing the various Salesforce Resources at your disposal can also help in implementing Salesforce correctly the first time.
What problems is the product solving and how is that benefiting you?
We're able to keep a complete and consistent view of our customers by using Sales, Service, and Marketing Clouds. We focus less on systems talking to each other and more on improving everything else.
The Salesforce Service Cloud is driving sales of your products to great effect.
What do you like best about the product?
Sales programming that enables cloud sales, automates the monitoring of the steps that the user makes when he wants to buy a product, making it easier to understand the type of products that the customer buys, where with this software you can see your purchase history, which serves to guide your finances and budget the expenditure generated during the time of use of the program, to track the flow of money in and out of the organization, operating with a system of financial data backup.
What do you dislike about the product?
The monitoring generated by salesforce service cloud is not always effective in its entirety, some parts of the activity tracking fails to be focused in great proportion, forgetting to take into account certain aspects and guidelines that keep the company firm and can contribute to the development of the linkage of cloud sales with the company that works with its programming, where the level of management control and regulation of sales must be improved to achieve more productivity and economic solvency.
What problems is the product solving and how is that benefiting you?
Originally I use the cloud sales system to benefit from having an immediate sales response, which helps sell in record time, quickly and supported by the realization and creation of a management with professionals in the financial area, which can boost my economy, to the point of giving profitability and progress to my company, by activating its resolution parameters failures in the sales system of the corporation, removing everything that the platform does not need.
Recommendations to others considering the product:
Its mechanisms for solving sales failures can be noticed for multiple reasons, this software has made my organization global, being an extraordinary scale of projection, which can take companies that work with cloud sales to the top of sales innovation systems and programmatic problem solving processes, where its system effectively tracks the activities that are performed with its programming.
Salesforce Service Cloud
What do you like best about the product?
Salesforce to me is one of the easiest platforms to utilize due to its user friendly, interactive capabilities. It's easy to navigate and pick up new tips/tricks to ensure productivity.
What do you dislike about the product?
Honestly don't have a bad thing to say - the platform has so much to offer
What problems is the product solving and how is that benefiting you?
Our company utilizes salesforce and has most major departments navigating this software - we track call center calls for viability throughout our company via cases.
Recommendations to others considering the product:
Salesforce as a company in general is on the right upward trend of innovation and design ideas. I would recommend this platform to anyone with a robust need for customer service transparency.
Have used Service Cloud at multiple jobs for multi product/multi channel support
What do you like best about the product?
Very configurable so you can set it up to work for just about every need you can think of. If there is a process you want to incorporate, you can likely find a way to do it with Service Cloud.
What do you dislike about the product?
There is no out of the box way to make trend reports which means you still have to either purchase a third party plug in or track metrics outside of SF for trends. This is basic functionality that any ticketing system should have. Classic seemed easier to navigate and use than the new lightning.
What problems is the product solving and how is that benefiting you?
We use it to track cases across multiple teams and products.
Powerful customer service provider tool
What do you like best about the product?
It is one of the most powerful platform for providing excellent services to our clients. I am happy with its efficient features and functionalities. We are taking much benefit from its mobility access, we allow our team members to execute various solutions from across the entire world, and we are better dealing with our active cases through its help. It has provided us with the Communities tool which has allowed us not only to help our customers but also customers could offer helping hand to others with self-service capabilities.
What do you dislike about the product?
I am new to this software and trying to discover its new features. But one thing which our team has felt its complexity in terms of launching, further we have faced some issues about the searching feature, actually its interface is not simple and requires a proper understanding of every icon so that it could be used to its fullest.
What problems is the product solving and how is that benefiting you?
Its search engine has opened new doors both for our team and our clients to find the right solutions against the existing problem and this service is provided by their knowledge module. It has provided us the insight of the critical business layouts and its reporting feature is very fast and based on real time.
Recommendations to others considering the product:
This tool is very suitable for all organizations which want to built a strong relationship with their customers. However it is available in various plans and you can chose according to your business setup.
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