Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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External reviews are not included in the AWS star rating for the product.
The powerful marketing and customer management solutions.
What do you like best about the product?
It provides you the best customer relationship management .It provide you custom reports which help you in business analytics. It is perfect for sales team. It keeps track of all sales information that is related for you. It is well integrated. It provides you top level of customer supports. It also manages our social media accounts. It provides you email marketing and face book posting as well. It enables you to segment large amount of data of user.
What do you dislike about the product?
It can be hacked easily. If you have large data set will take a lot of time. It is not consistent. There is no notification of knowing is your query has finished or not. Random items can easily be shared. It is costly. You have to learn more about it to use it. It is very expensive for small business and will need investment on training as well. It is time consuming in learning as well. Sometimes the customer support is not so good.
What problems is the product solving and how is that benefiting you?
Salesforce is best for email automation. It provides our company the best marketing. It enables us to pre schedule communication. It provides you internal communications as well. You can communicate with your employees with the help of it. It provides you all history of reporting and track its data. It also provides you analytics. It provides you a great feature of ghostwriting like ability of sending email by someone else.
Embedded Salesforce Functionality for Your Website
What do you like best about the product?
I like the embedded nature of Snap-Ins, which prevents website visitors from needing to launch a separate tab or window to interact with employees.
What do you dislike about the product?
If you use any of the Pre-Chat forms to capture initial information from website visitors prior to chatting, that extra step can detract from the seamless customer experience that organisations try to build on their websites. Lastly, the offline support form that is used to capture enquiries from website visitors during offline hours can be temperamental. That is, cases are created for offline enquiries and routed to a queue; however, our experience has been that the cases often bypass the case-assignment rules and end up assigned to the default case owner, which is usually the administrator. Obviously, that can be a problem, as all offline enquiries would then need to be manually assigned to the queue, which could lead to increased response time.
What problems is the product solving and how is that benefiting you?
Salesforce Snap-Ins have allowed our website visitors to have real-time interactions with our Inside Sales Team, which is just another method of efficient communication between our company and its customers--both existing and new. Additionally, all website interactions get logged in Salesforce, which can help generate consistent and efficient future interactions.
Recommendations to others considering the product:
Salesforce Snap-Ins are embedded functionality for most editions of Sales Cloud, so it is really not worth purchasing a separate chat and support solution unless there is something major missing from the base functionality. For most organisations, Snap-Ins (rebranded as Embedded Service Deployments) will be more than sufficient for day-to-day requirements.
Sales Force really helps time process
What do you like best about the product?
It's convenience to access files quickly
What do you dislike about the product?
Slow to load up files when bigger then usual.
What problems is the product solving and how is that benefiting you?
Customer support/ file access
Recommendations to others considering the product:
This is a great system.
Very User friendly
Simple
Very User friendly
Simple
Effective ticketing system
What do you like best about the product?
Being notified by email on SLA timeline violations prior to set specific hours on tickets that our assigned to us
What do you dislike about the product?
The screen window space can be re-arranged if it can help in better utilization of the ticket description space considering the number of toggles actions in the thumbnail/listing area.
What problems is the product solving and how is that benefiting you?
The ultimate benefit would be managing all the tickets in one tab and not having to open multiple tabs to keep the chaos of, It is quite an effective ticket managing tool. Also, it would be a good option considering to have a bell/tone notification whenever there is a change in the status of a ticket or a comment added by anyone on the ticket.
Seamless transitions
What do you like best about the product?
It makes listening to keywords easier by combining that world with case management.
What do you dislike about the product?
Customer service takes a very long time to assist.
What problems is the product solving and how is that benefiting you?
Case management
Salesforce is great, and it hasn’t crashed on me once
What do you like best about the product?
Once you learn how it works, it is quite logical how it is laid out. The tab system is great, it makes the most of the screen real estate that on have one your monitor.
What do you dislike about the product?
Sometime too many sessions can be open at once, causing some confusion.
What problems is the product solving and how is that benefiting you?
Opening and tracking cases, being able to email Customers, etc.
Recommendations to others considering the product:
It’s dependable and easy to understand software. I hasn’t crashed on me once and the tabs are arranged in such a faction that allows you to stack them if you need to stop work on a present Customer to address a more pressing need,
Very easy Collaboration
What do you like best about the product?
The best part of this tool is that it allows multiple users to be on the same platform, leave notes, communicate
What do you dislike about the product?
I do not like the loading times within it though. Especially when you are running reporting. We have Brand new MacBook pros the top model and still takes a long time to load and scrolling lags
What problems is the product solving and how is that benefiting you?
It has helped our teams collaborate a whole bunch more
Recommendations to others considering the product:
Refresh Constantly!
Central location for information
What do you like best about the product?
All information is stored in one central location which can easily pull information from multiple sources.
What do you dislike about the product?
At times there can be duplicates of account for example an account with and without a space in the name
What problems is the product solving and how is that benefiting you?
n/a
Sales Force
What do you like best about the product?
Ease of use - easy to navigate - customisable. Has a dark mode that you can activate from chrome add ons
What do you dislike about the product?
Can take a while to load. Duplicate fields
What problems is the product solving and how is that benefiting you?
Helps organise customer/organisation accounts and queries
Recommendations to others considering the product:
Highly recommend for ease of use as well as GUI is easy to read and customisable
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Great tool to use
What do you like best about the product?
I find the organization the best and it helps me with my day to day work.
What do you dislike about the product?
It can be a bit tedious to log case work so something more updated and efficient would be helpful.
What problems is the product solving and how is that benefiting you?
The organization! Being able to keep tabs on what I need to do for clients.
Recommendations to others considering the product:
Very handy tool!
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