Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Salesforce is a very helpful tool for any business
What do you like best about the product?
I love how much they offer. How much you, and your business can benefit from it.
What do you dislike about the product?
It can be a little confusing to navigate sometimes. Things that you do not have on your plan are still on the home page and that gets a little annoying accidentally clicking on it, but you don’t have it
What problems is the product solving and how is that benefiting you?
We have solved the problem of our quoting system. Before- we had to communicate via email or phone as to who is quoting who, and when. Now, the team is all on salesforce and we are able to see who is quoting who, what step they are on etc. it’s very helpful. We erased the extra steps of having to communicate with each other constantly.
Recommendations to others considering the product:
Salesforce is great. Give it a try- you will not be disappointed.
Salesforce Review
What do you like best about the product?
It's a pretty user-friendly interface that does put everything I need for customers in one place.
What do you dislike about the product?
I don't think this is Salesforce per se, but how my managers organized the site. I think they're very confused.
What problems is the product solving and how is that benefiting you?
Salesforce holds all of the data we gather from families. Its a great way to compare progress and to see all of a families data at one time.
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud is focused on providing support and help to the customers. Its uniqueness lies in providing faster service compared to traditional methods,That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.
What do you dislike about the product?
Lack some key functionality,A CRM is really just a customer database. And having sales people use your CRM platform means nothing else than having sales people spend a major portion of their day doing data entry.
What problems is the product solving and how is that benefiting you?
Service Cloud enables your business to provide the multi channel support your customers and real time conversations , self-service capabilities and frameworks while maintaining control to easily solve your customers’ challenges
Recommendations to others considering the product:
Technically a lot of limitations on customizations
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service
What do you like best about the product?
Sales Cloud by Salesforce is one of the world's most popular and highly-rated customer service software solutions
What do you dislike about the product?
It is slow needs fast internet and also occupies more space in memory as well as in buffer
What problems is the product solving and how is that benefiting you?
Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Sfdc service review
What do you like best about the product?
The salesforce service Cloud is very helpfull for all type of business unites as well as well CRM performance as well.
What do you dislike about the product?
It is too costly for small Cape Town businesses
What problems is the product solving and how is that benefiting you?
It's very good Solutions for all types of CRM problem in respective to a complex flows.
Best B2C experience among all the competitors.
What do you like best about the product?
I've been using service cloud for one and half years now and no doubt its one of the finest Service cloud you can get in area like cases and support for customers.
What do you dislike about the product?
So one thing which I do not like is not able to use its basic functionality in custom development, you have to follow there defined way.
What problems is the product solving and how is that benefiting you?
Mostly Cases and solutions, I use this cloud to escalate case and notify users with proper content.
Amazing
What do you like best about the product?
Salesforce provide me automatically generated email from my tasks
What do you dislike about the product?
Nothing yet. May be it having some problems with governor limit
What problems is the product solving and how is that benefiting you?
It's easy to understand and more reliable
Customer Service Central
What do you like best about the product?
I like how it easily allows you to update customer interactions from multiple people. I also like how there’s so much space for information to be inputted that so many different people have access to so that it eliminates confusion when we are servicing our customers.
What do you dislike about the product?
I don’t like how the information is layed out for customer interactions. I feel like you have to search quite a bit to find all of the information that different people put in the cloud, instead halving an easy access layout.
What problems is the product solving and how is that benefiting you?
I am solving no missed communication with the customer. In my field, the customer deals with several different employees at my company. With Salesforce, it’s an easy way to see what each interaction consisted of, so that we wouldn’t need to physically call each of the customers interactions which takes a lot of time that none of us have.
Great tool for internal and external support
What do you like best about the product?
The integration with our sales org/accounts in Salesforce is a great way to track cases and requests from customers. Various case views, once you learn how to utilize them, are very robust and helpful to staying organized - especially if you have a regularly high volume of requests.
What do you dislike about the product?
I don't like how the notification management works. I would prefer that notifications lead you directly to a case instead of just the specific chatter thread. I wish there was a way to mark notifications as unread. Reporting can be difficult unless you are well-versed in Salesforce. This is also a bit of a clunky system. Performance can sometimes be slow and will occasionally time-out.
What problems is the product solving and how is that benefiting you?
We are ensuring that we meet our SLAs both internally and externally. Service Cloud has greatly improved the service levels we are able to deliver.
Recommendations to others considering the product:
Having a skilled Salesforce administrator will make implementation much easier.
Salesforce Service Cloud
What do you like best about the product?
Great tool with plenty of options and highly customizable. Ideal for companies that have large volume of cases to handle on a day to day basis
What do you dislike about the product?
It is a costly and a not so good implementation will take you back a few steps.
What problems is the product solving and how is that benefiting you?
It can be implemented to handle all type of support requests in almost all industries.
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