Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Amazing platform provided
What do you like best about the product?
I worked in Salesforce sales marketing and service cloud. The facilities provided in everything is amazing
What do you dislike about the product?
For students to learn they should give mire tgan a month of free sign in platfoem or charge less make tutorials available
What problems is the product solving and how is that benefiting you?
I was working on customer support and mostly tracking the progress of sales of customer
Salesforce Service Cloud | Good CRM
What do you like best about the product?
The thing I like the most is the user interface and the live chat feature. It is very seamless and takes very less time for someone new to get used to it. I also like the corporate mail integration feature so we can directly mail people from within. It saves a lot of time switching to email client and copying the customer details to and fro, but this solves that problem.
What do you dislike about the product?
It is a bit slow to load as it's feature heavy. With a bit of caching it should get fast over time. But other than that, I like it very much.
What problems is the product solving and how is that benefiting you?
It has helped the full team to solve many issues like answering to customer queries on time. We follow SLA for replying to customers and this has helped us to keep it on time. As it is an overall solution, we have also linked them with our Social Media platforms, so we can answer the queries of Facebook, Twitter directly over here without ever switching to the actual platform. It has overall made it very convenient for us.
Recommendations to others considering the product:
Go for it. It is worth every penny.
Simple and fast configuration
What do you like best about the product?
Salesforce Service Cloud is excellent because it has so many ready-to-use features as soon as you get access, which makes it easy to use. Initially for basic service needs, you can start using it easily from the first time and then make improvements as the time of use progresses.
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
It's impressive how the basic configuration is so simple and very fast, and everything you need to keep track of work requests is available almost immediately. Really, the practicality of this software is very utility in terms of time savings in the processes refers
What do you dislike about the product?
Although it is a very useful tool I think that at the same time it has many features and configurations that can be complicated in some aspects.
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
It would be fantastic if there was better training to use the software, and thus guide the user more completely over time.
Anyway I think it is a problem that does not overshadow the functionality of this software and that can be improved
What problems is the product solving and how is that benefiting you?
We are responding to requests and closing cases 52% faster than we did before and almost nothing is overlooked because the control panels of the software helps us to see more clearly the status of cases and requests regarding customer service refers.
Recommendations to others considering the product:
If you need a software that is easy to use and configure, this is definitely the first one that you should try
Wonderful Support Tool!
What do you like best about the product?
The customize-ability is the feature my organization enjoys the most.
What do you dislike about the product?
The reporting engine is what my organization dislikes the most. We would like better reporting and dashboards options.
What problems is the product solving and how is that benefiting you?
We are realizing quicker response times to our customers and we are able to clearly track the customer's journey.
Recommendations to others considering the product:
It helps scale your organization, no matter the size.
Great tool - proper implementation impacts success
What do you like best about the product?
All records in one location. Flexible reporting capabilities.
What do you dislike about the product?
Honestly it is hard to tell what belongs to SFDC and what belongs to our implementation. The tool is so flexible that I cannot imagine with a good implementation tool that it cannot do whatever you need. I think that our implementation is too cluttered and detailed in some areas where it is not necessary.
What problems is the product solving and how is that benefiting you?
All my forecasting and records in one place. Elimination of one off reports and spreadsheet versions.
Wide and improved system
What do you like best about the product?
More and more this platform shows that you are interested in me as a client I feel satisfied to have this platform in my work because with its updates that do enter functions that have been of great support for my area of work, in addition to its excellent service to the client that is at the moment that they are always efficient to answer any question that they ask and they do it in a very kind way that it's nice to contact them because I like the attention they have so excellent and their good functioning of the whole platform for marketing management
What do you dislike about the product?
Without a doubt I can say that I do not see anything wrong with this platform because its excellent service has made me happy to use it and as a client of them I feel the value that they respect me and help me in any circumstance with the best disposition and way that I understand everything that they explain to me
What problems is the product solving and how is that benefiting you?
My area of work is much easier to manage through this application that allows me to have everything ordered from each client and make a marketing improvement with tips and advice that they do through the platform and that are helpful to raise the sales and increase customers
How Salesforce meets our needs
What do you like best about the product?
I love the intuitiveness of Sales force and its features
What do you dislike about the product?
There is nothing that I dislike about it
What problems is the product solving and how is that benefiting you?
We’re able to organize our clientele
Service Cloud changed our business
What do you like best about the product?
Service cloud has allowed us to create records of all of our customer interactions and proactively predict when a customer needs help from us.
What do you dislike about the product?
We have had some issues with the switch from classic to lighting but that hasn't been a big problem
What problems is the product solving and how is that benefiting you?
we are now able to create reports to discover which of our customers are putting the most strain on our service team and address the issue by providing extra help to them.
Recommendations to others considering the product:
Get a written and defined SLA
Salesforce helps my team perform efficiently and effectively
What do you like best about the product?
I love the ability to customize fields and workflows that fit our processes.
What do you dislike about the product?
When I have a question about best practices, I often find the self-help solutions a bit cumbersome.
What problems is the product solving and how is that benefiting you?
My team can quickly tailor responses and move through cases in an efficient manner due to client data being right at our fingertips.
Super easy for salespeople & customer success team to use
What do you like best about the product?
Our Sales/CS folks are heavy users of Salesforce for CRM activities so I was thankful that we implemented Service Cloud to have everything we need in one view/tool. Submitting cases is pretty straightforward and I love that we get email notifications when anyone replies to the ticket with questions, answers, next steps, etc. As a relationship manager, it really helps me stay on top of current customer issues or tasks on my plate
What do you dislike about the product?
As new replies are added via chatter to a case I receive the email notification and can click to go directly to the case in Salesforce. However, often times the full chat/discussion history does not show up. Instead, I have to click again on the ticket number to pull up all the conversation history.
What problems is the product solving and how is that benefiting you?
Quickly address customer concerns, technical issues, dev/ bug problems, escalation needs and more!
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