Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Tool with a Steep Learning Curve
What do you like best about the product?
I love the ability to build fast using Salesforce Service Cloud without needing to deal with complex infrastructure or middleware layers. The Omnistudio UI significantly enhances my productivity, streamlining the building of survey forms. I find it particularly valuable that I can focus solely on the Salesforce product, which simplifies my processes.
What do you dislike about the product?
I find the initial setup of Salesforce Service Cloud quite difficult due to a technical knowledge gap. It requires a deep understanding of technical aspects, making it challenging for someone without extensive technical expertise.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to build survey forms quickly and effectively, allowing me to focus on essential tasks without managing complex infrastructure or middleware layers.
Helpful Support, but Reporting Could Be Improved
What do you like best about the product?
It is very helpful and agent was to close the case asap and take necessary actions
What do you dislike about the product?
May be reporting needs to be improved more
What problems is the product solving and how is that benefiting you?
It is very helpful and agent was to close the case asap and take necessary actions
Has Everything I Need
What do you like best about the product?
It has everything I need and I can make ongoing adjustments to it
What do you dislike about the product?
There are something’s I don’t know I don’t know
What problems is the product solving and how is that benefiting you?
Making my work faster and ability to get more things done each day
Great Data Unification, But Outdated UX
What do you like best about the product?
Ease of unifying alll customer data at one spot
What do you dislike about the product?
UX seems outdated. Need a better interface for non technical teams fo take action.
What problems is the product solving and how is that benefiting you?
It helps provide a 360 view of the customer
Scalable solution you don’t outgrow
What do you like best about the product?
Scalability and flexibility to support many different use cases.
What do you dislike about the product?
It could have been delivered with more out of the box features enables to enable quickstart for new customers.
What problems is the product solving and how is that benefiting you?
It helps us to support our customers the best possible way to multiple channels.
Great Built-In Case Features, but Challenging to Keep Up with Updates
What do you like best about the product?
I enjoy all the out of box features around cases.
What do you dislike about the product?
It's hard to stay on top of all the new releases.
What problems is the product solving and how is that benefiting you?
Helping out members and allowing our users to stay on top of things.
Great Case management automation
What do you like best about the product?
Agent force and case managment and email to case service
What do you dislike about the product?
The migration for workflow rules to flow is complex. Service cloud should provide the tools to migrate it
What problems is the product solving and how is that benefiting you?
Our Csr are helping our customer and able to support them
Easy to Use, But Lacks Out-of-the-Box Features
What do you like best about the product?
Ease of use and integration alongwith many systems
What do you dislike about the product?
OOtB functionality as well not enough social features
What problems is the product solving and how is that benefiting you?
Mainly allowing seamless single point of service
Great Case Management, But UI Needs Improvement
What do you like best about the product?
Web to case and case management capabilities
What do you dislike about the product?
Ui needs to be improved overall as competitors
What problems is the product solving and how is that benefiting you?
Product support
Performance reporting Needs Improvement
What do you like best about the product?
Queue performance Reporting can be improved
What do you dislike about the product?
Reporting is not intuitive and out of book one dimensional
What problems is the product solving and how is that benefiting you?
Centralized help desk support
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