Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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User friendly less complicated CRM solution.
What do you like best about the product?
The best feature is that it provides you the 360-degree view of your customer when you are in the service console.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
UI is userfriendly.
Easy to customize.
Easy to integrate with other services.
Great apps are available over app exchange.
Great Support.
What do you dislike about the product?
When they find about any new bug in the system it takes a lot of time for them to fix. Sometimes its months.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
Idea exchange is of no use because an idea to get it to deliver it will take 6-7 years.
What problems is the product solving and how is that benefiting you?
One stop shop for all the customer related information.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
Communicate and log case from one window.
Gives you the history for old cases. Many other features.
Work life
What do you like best about the product?
What I love best Salesforce Service Cloud is how easy this system is to use and manage.
What do you dislike about the product?
What i dislike about Salesforce Service Cloud is that I wish that the flow was better instead of having to go back to the case home.
What problems is the product solving and how is that benefiting you?
The problems Salesforce Service Cloud has solved for me is that it helps at work with organization and productivity.
The best choice for Live chat
What do you like best about the product?
Snap-in of Salesforce is helpfull and easy to setup and use for agent. This's good feature of Salesforce. User can custom easily as requirements
What do you dislike about the product?
The pricing is high while there are a lot of free software
What problems is the product solving and how is that benefiting you?
Agent can do support for customer omni-channels. That's easy to setup and use for agents
Reliable
What do you like best about the product?
Doesn't freeze, so it is always reliable. Some other applications cannot be trusted because they can't always be accessed.
What do you dislike about the product?
I dislike the fact that it is hard to search for customers specifically in a large database
What problems is the product solving and how is that benefiting you?
It is a great place to store customer information, briefly detailing the transaction and has their contact information so that you can pick up where you left off.
Recommendations to others considering the product:
Try it out!
Great solution
What do you like best about the product?
It is very easy to use especially for customers that are not very confident when using new technologies. Great UI too!
What do you dislike about the product?
The client facing side looks good but our side of it is a bit overcrowded with tabs for my liking.
What problems is the product solving and how is that benefiting you?
Use it to help customers with their IT issues.
Recommendations to others considering the product:
Reliable, cheap and efficient solution.
Salesforce
What do you like best about the product?
It's used by everyone and accessing it is very easy.
What do you dislike about the product?
Not very intuitive. New people struggle with basic tasks.
What problems is the product solving and how is that benefiting you?
Workforce Management. Streamlined processes, globalization.
Recommendations to others considering the product:
Develop your own training to help your employees through the rough spots
Great and easy working with Salesforce
What do you like best about the product?
Easy to work with once you understand the lay out. Plus they are willing to help and anytime
What do you dislike about the product?
The initial set up. But once ethat is done and have your data migrate its gets easier
What problems is the product solving and how is that benefiting you?
Inter office connections and data sharing, usage
SalesForce is AMAZING
What do you like best about the product?
What's there to not like about sales force. It is an amazing platform and they are very very good at everything they do. when I was first undergoing training to become a Salesforce admin, I could not believe how much fun it was. the Whole modules felt like I was learning by playing. very intuitive, great support even when you are not really a paying customer. A+ all over.
What do you dislike about the product?
There is not a whole lot that I do not like about Salesforce service cloud in general. Yes, there are places where the offerings can be better or improved, but they are nevertheless not a deal breaker.
What problems is the product solving and how is that benefiting you?
Time-Saving (this is a big deal)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Recommendations to others considering the product:
What are you waiting for? and why are you waiting?
Salesforce Service Cloud - Unique on its Own
What do you like best about the product?
Salesforce Service Cloud is being used to automate service processes, streamline workflows and find key articles, topics, and experts to support the call center agent. In our organization, we are advising companies to implement Salesforce Service Cloud along with solving their complex business processes. It is being used by one of our teams, specifically catering to Salesforce. It caters mostly to retail banks across many geographical locations.
What do you dislike about the product?
The cost of implementation and application could be lowered so that it attracts more of a customer base.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
What problems is the product solving and how is that benefiting you?
It can help call center agents in addressing customer needs within less time due to automated business process flows handled in salesforce service cloud
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Recommendations to others considering the product:
NA
Salesforce is simple and amazing
What do you like best about the product?
Salesforce dashboards and reporting is better than most cloud products. It's very helpful to see different pursuits and tickets at different stages of the sales cycle, in intuitive and drill down graphs. The workflow stages and notifications are also very helpful, along with integration into the client intelligence emails.
What do you dislike about the product?
Some of the custom settings and required fields don't always pop up easily on screens. They could make the required fields look different to make it easier to populate, and also gather that up front with tabbing order.
What problems is the product solving and how is that benefiting you?
Most of the salesforce uses are for capturing new sales opportunities, along with tracking open activities and reports. Benefits also include more streamlined notifications and emails.
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