Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Salesforce
What do you like best about the product?
you can submit tickets online ask question ect
What do you dislike about the product?
doesn't always let you know when a ticket has been worked
What problems is the product solving and how is that benefiting you?
issues are being solved quickly
Recommendations to others considering the product:
great communication tool for withing the company creat tickets issues ect/
Mediocre
What do you like best about the product?
I liked being able to use one identity actually the whole platform.
What do you dislike about the product?
Having to use the same identity across the entire platform
What problems is the product solving and how is that benefiting you?
Organization, scalability has gotten more streamlined
It will increase productivity for your Service team!
What do you like best about the product?
- Great consoles
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
What do you dislike about the product?
- Not the quickest to push changes to
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
What problems is the product solving and how is that benefiting you?
- Customer relationship management
- Data storage and management
- Knowledge management
- Data storage and management
- Knowledge management
there is a reason why Salesforce is the leader in CSM
What do you like best about the product?
where to start, there is a lot of features to help, from project management to customer sales pipeline to contacts, it is rich in features to a lot of different aspects of any business from big to small.
What do you dislike about the product?
the UI, feels very old, it does the job but I can't get past that the UI, it feels 90ish.
What problems is the product solving and how is that benefiting you?
I have use to to manage project times and timetables, it is good a keeping time on them, as well as see customers contacts and account details.
Works well
What do you like best about the product?
Ability to query key words to find Sales Orders, Account details and history, assets, tech support cases, etc
What do you dislike about the product?
Their are some required fields when adding Account / Customer contact that I feel is unnecessary.
What problems is the product solving and how is that benefiting you?
Ability to track tech support issues for our customers. Lookup feature allows to find previous same type issues or customer's history, etc.
Platform with artificial intelligence
What do you like best about the product?
the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
What do you dislike about the product?
the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce
What problems is the product solving and how is that benefiting you?
sales increased
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
Salesforce Service cloud is a boon to Support industry!
What do you like best about the product?
Case Management features,
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
What do you dislike about the product?
It can be overwhelming for people to get acquainted with the interface/customization especially in lightning interface.
What problems is the product solving and how is that benefiting you?
Engaging Sales and Support Team, getting 360 of our users, tracking their interactions and reporting
Recommendations to others considering the product:
None as of now other than costs associated with it
Improve the relationship with customers
What do you like best about the product?
I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
What do you dislike about the product?
Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better
What problems is the product solving and how is that benefiting you?
Clients have felt better heard and that their buying processes are faster and easier to make
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
Faster sales
What do you like best about the product?
With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
What do you dislike about the product?
I do not like that the license costs in contracts go up annually when we are a for-profit company
The support is not so useful and efficient apparently they are not well trained to solve the given problems
The support is not so useful and efficient apparently they are not well trained to solve the given problems
What problems is the product solving and how is that benefiting you?
sales increase
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
Great help with our clients
What do you like best about the product?
I love that you can set call back reminder appointments with sales force so you won’t forget to follow up
What do you dislike about the product?
The main concern is mass emailing clients, this seemed to always fail and has a limited amount of client you can send
What problems is the product solving and how is that benefiting you?
Being able to manage our clients database from multiple devices and anywhere
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