Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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BDR
What do you like best about the product?
Ease of use and reports and analytics that are given.
What do you dislike about the product?
Lag times. There are some abilities that the older version has than the Lightening...
What problems is the product solving and how is that benefiting you?
What is working, what prospects to reach to. How it all works.
Recommendations to others considering the product:
N/A
Salesforce's for your business
What do you like best about the product?
One of the best part if salesforce is the productivity reports
What do you dislike about the product?
The cost may be more than a small business would like to invest in.
What problems is the product solving and how is that benefiting you?
We are able to determine with the use of salesforce's how to distribute our workflow.
SalesForce is a great tool to manage clients information
What do you like best about the product?
One of the best cloud BI platform. I can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.
What do you dislike about the product?
More functionalities needs to be added.I all know it is improving but when compared to other BI tools like Tableau, some features are lagged.
What problems is the product solving and how is that benefiting you?
Best analytical tool available in the market. You just find the best development partner and it would make your business style far easier that what you even might not thought off!
A good program for analytics
What do you like best about the product?
How easy it was to find clients through the mapping features.
What do you dislike about the product?
Setting up my own programs within to keep track of the people I called.
What problems is the product solving and how is that benefiting you?
Sales telemarketing and making phone calls. Seeing hot maps and where it’s busiest
salesforce review
What do you like best about the product?
having control of your client information all in one format.
What do you dislike about the product?
having multiple accounts for the same organisation and events.
What problems is the product solving and how is that benefiting you?
been able to see what has been worked on historical
Help in sales
What do you like best about the product?
It helps me to have a clear and orderly history of each client with all the relevant information that is needed from each one with the details of the negotiation, in what stage it is, what product we are selling and the budget of each one.
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
What do you dislike about the product?
I would like a complete tutorial of the entire platform because the platform is so big at certain times I felt lost and I would like to be more informed on how each icon works
What problems is the product solving and how is that benefiting you?
The best benefit that this platform can offer is to increase sales in an intelligent, fast and orderly manner; revenues are the most important for the company, which significantly increases
Case Management
What do you like best about the product?
Helped us to manage case and also use live agent without leaving the screen that is one of the best feature
What do you dislike about the product?
Not all features are available in lightning to come up with those a lot of customization is required
What problems is the product solving and how is that benefiting you?
Create a case management system.
Simple easy to setup and maintain
Simple easy to setup and maintain
CRM
What do you like best about the product?
I integrate sales with customer service and it is more useful because I have everything in the same place to interact with customers quickly and also know the performance of each vendor or team. There are those who sell more and have better service.
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
I have all the data base I need to make a quick decision and facilitates communication with customers to follow the sales process corresponding to the history without having to ask again something that was already asked or confused with the order
Implement campaigns with online marketing pardot to work in sales team to generate customers and potential sales
What do you dislike about the product?
At first the platform was a bit complicated to learn how to use, I did not know how to do the processes besides that it has a lot of information and everything works with everything and I had to learn everything or if I could not create the campaigns or work as a team, the time and dedication made me learn to use the platform super well
What problems is the product solving and how is that benefiting you?
Representation of the brand, organization and sales has grown more and more and this has been thanks to Salesforce that with its platform we have been able to grow increasingly for the benefit of the company and of us employees
Works great!
What do you like best about the product?
We began using Salesforce somewhat recently and it is very user friendly and easy to pick up. I like the interface, which works well for our business needs. Everything is organized intuitively. The search function is great and allows us to revisit previous issues for the same customer. We have had very few technical issues in the months we've been using the product which is obviously a huge plus.
What do you dislike about the product?
I do not like the feature we use for taking ownership of a new case. It does not always refresh to tell you that someone has already selected it. In one case it will tell you you cannot take ownership of the case, and in another it will allow you to "steal" the case from another person who may already be working on it. Having to send the case back to the original owner can be an inconvenience for both parties.
What problems is the product solving and how is that benefiting you?
We are able to respond directly to customer's questions about using online billing services and to easily redirect cases to other departments when appropriate. When a customer responds to a close case, the case is reopened and attributed to the original owner, which allows us to continue working with the same customer. This saves time because the user who is already familiar with the issue may continue working with that customer. Salesforce is allowing us to address a business need that was formerly not being addressed and is improving the customer's self-service abilities on our website.
organization and sales
What do you like best about the product?
I do not need to be an expert in sales or business to use the salesforce platform because it is easy to use and configure to start the sales process with each client that allows to have an order and the specific data of each not to be confused
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
relationships with customers has improved 100% because it strengthens more attention and business is more face-to-face to understand the needs they have
I can access my salesforce account from any computer or mobile device at the time and place I want
What do you dislike about the product?
I do not like that in the profile picture to establish it is wide and is cut and I can not configure the size as I want, there is no such thing as I cut it at the beginning is modified only to be established and I do not like how it is
What problems is the product solving and how is that benefiting you?
it is vital to have an order of all the data of each client to know in which process and to keep track of the sales made and for all this salesforce is of great benefit with its artificial intelligence
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