Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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Much improved
What do you like best about the product?
The updated navigation that makes it easier to have separate tabs and keep my open and closed cases organized.
What do you dislike about the product?
Honestly it’s much better than it used to be so I don’t really have any complaints.
What problems is the product solving and how is that benefiting you?
Organizing cases for customers and keeping track of software issues makes it easier to analyze data and fix any issues with our business and customer accounts.
Easy user interface
What do you like best about the product?
I really enjoyed how easy it was to find information I needed by searching, how easy it was to set up a client account, and how easy it was to create new calendars. The calendars we're also easy to use.
What do you dislike about the product?
It was tad difficult to figure out how to run a report with the information I needed, however the reports were easy to sort through once I figured out how to run them.
What problems is the product solving and how is that benefiting you?
Helping to balance finances of the company, manage meetings, and especially helpful in collecting information necessary to write grants.
Salesforce is a leading piece of CRM software
What do you like best about the product?
I love the scalability and the ease of access of Salesforce it definitely helps our sales team improve communications with customers
What do you dislike about the product?
At times we found the web interface to be a bit over convoluted
What problems is the product solving and how is that benefiting you?
Customer service benefits are astounding what a piece of software
Recommendations to others considering the product:
Salesforce is a great piece of software everyone should at least try it
Very good
What do you like best about the product?
Can keep track of customers in multiple places. Always comes back to the customers profile. Can see relationships.
What do you dislike about the product?
There’s nothing in specific I dislike. The tabs at the top could be more intuitive.
What problems is the product solving and how is that benefiting you?
Customer tracking
One of the best platforms
What do you like best about the product?
The platform, yser experience, ease of development, ease in training users
What do you dislike about the product?
There are few limitations when it comes to development which is much wider using other platforms
What problems is the product solving and how is that benefiting you?
Compensation roll out system for sales representatives and their performance Management
Salesforce always delivers!
What do you like best about the product?
I love that Salesforce is a major part of a lot of our services. Easy to use and definitely makes life a lot easier : )
What do you dislike about the product?
One thing that I believe could be improved on is the UI for most their pages. It can be a little bland to look at sometimes but other that this, it's an amazing tool!
What problems is the product solving and how is that benefiting you?
We use the Salesforce cloud for a large chuck of our infrastructure that manages some of our site and customer logins as well. This is beneficial to have because it can create a "one-stop shop" platform on our end and makes it easier to manage by just having 1 platform.
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce has always been on top and the forerunner when it comes to the cloud. i love being able to trust it to give me a holistic and consistence experience for my end users.
What do you dislike about the product?
Cost for Salesforce Service Cloud is high and maintenance is important.
What problems is the product solving and how is that benefiting you?
We are using it to increase our Customer Service satisfaction and be able to connect to more (hopefully all cutsomers)
Recommendations to others considering the product:
Salesforce is the best out there but does come at a premium price.
Lead Integration Specialist
What do you like best about the product?
I like this product since its very UI friendly and easy to use
What do you dislike about the product?
I don't dislike anything. its just perfect.
What problems is the product solving and how is that benefiting you?
We have our gift donors and advancement group on salesforce
Recommendations to others considering the product:
recommended
Its good to have salesforce at your service when you are in IT
What do you like best about the product?
The integration of all the different functionalities and the product lifecycle can be managed on a single application and this makes salesforce one of the best apps to work on.
What do you dislike about the product?
I used to dislike the old classic UI but with the lightning UI its awesome.
What problems is the product solving and how is that benefiting you?
Our team helps customer report issues regarding the product with system logs which can then be analysed by the team to provide best solution
Recommendations to others considering the product:
Make sure you have a dedicated support line from salesforce it helps for quick assistance
Salesfoce Service Cloud Review
What do you like best about the product?
Automation of processes and streamlining of workflows
What do you dislike about the product?
Any customization is expensive to implement
What problems is the product solving and how is that benefiting you?
Correspondence management
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