Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Sales Force Use
What do you like best about the product?
This software does just about everything for you! Though it is comprehensive, it is very much still doable. You can easily access this and learn to navigate it without going nuts trying to figure out what is what!
What do you dislike about the product?
Luckily, in college we used a similar software, it was the free version but because of my experience it made this much easier to use. I fear that people with no experience- may not have an easy time getting this done, nor navigating easily.
What problems is the product solving and how is that benefiting you?
Whenever we have an issue we actually refer to How-to's and FAQ, help videos, etc. This provides step by step instructions on how to accomplish and solve a particular issue.
Great Add-On to the Best CRM
What do you like best about the product?
It's nothing flashy, but the fact that it integrates with our CRM is the main benefit
What do you dislike about the product?
Not the most complete feature set, in comparison to the competition
What problems is the product solving and how is that benefiting you?
Allowing a forum for feedback and discussion among our customer base.
Everyone uses ir
What do you like best about the product?
It’s super popular and can be even intergrated. I highly recommend this. Very useful for customer based companies.
What do you dislike about the product?
Sometimes the UX can get confusing to new users.
What problems is the product solving and how is that benefiting you?
It keeps track of all customers and info to go along with including cases, history, etc
Salesforce Self Service is great value
What do you like best about the product?
I used this to manage my book of business and invoices. It is a great CRM service that adds true value and helps reduce cost. Perfect for the new company or sole prop that is looking to get the business off the ground.
What do you dislike about the product?
Tough to get adjust at first if you are no familiar with SFDC background. I moved over from Dynamics and it was tough to navigate at first.
What problems is the product solving and how is that benefiting you?
Marketing my company and building a brand. Also cut down on level one problem solving. Could dedicate time to investing and growing company.
Recommendations to others considering the product:
You are start off flying if you have a background. If not make sure you have the tech support which there is ample of at the SFDC website.
Wonderful tool for managing contacts and extended, related information
What do you like best about the product?
The ability to create custom forms to frame-in almost any view that is needed, including custom documentation from other repositories (linked to one source) is really helpful.
What do you dislike about the product?
Some screens and views can get very long and bloated. This takes some level of UX planning which is important to consider before just appending info to a form.
What problems is the product solving and how is that benefiting you?
We are solving the challenge of standalone documents and spreadsheets tracking supplemental information about our most valuable resource: our customer.
Recommendations to others considering the product:
Make certain that you have a domain expert / SME to assist with the implementation and ongoing configuration.
Really love this customer self-service - hugely helpful
What do you like best about the product?
I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!
What do you dislike about the product?
Nothing really - I think this service is awesome! Allows customers to find answers at the snap of their fingers!!
What problems is the product solving and how is that benefiting you?
Organization, data management, relationship building etc.
Recommendations to others considering the product:
Use this service - you will not regret it.
Easy to Use and Unlimited possibilities
What do you like best about the product?
This integrates into so many different marketing tools that it makes marketing flows so much easier to maintain
What do you dislike about the product?
It can be a little difficult to troubleshoot problems because there are so many cogs that have to integrate.
What problems is the product solving and how is that benefiting you?
It allows us to get answers faster and frees up time waiting for an answer.
easy to use
What do you like best about the product?
straightforward and easy to use interface, very adaptable to my company's needs.
What do you dislike about the product?
can be confusing at times for beginners, however problems are easy to overcome and understand.
What problems is the product solving and how is that benefiting you?
data collection and analyzing, keeps information and data organized and secure.
Best way to handle an objection is to pre-handle it!
What do you like best about the product?
Customization, branding, and consolidation. Coming from primarily HubSpot experience, working on Salesforce CSS was pretty straight forward.
What do you dislike about the product?
Getting used to the customization/editor (and sometimes limited by).
What problems is the product solving and how is that benefiting you?
Our client is a complete SalesForce shop (unlike the majority of our clients) and was looking to reduce support tickets.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
Recommendations to others considering the product:
Stay native! If you're already on SalesForce, upgrading in licensing and adding CSS is the right move!
SF customer Self- Service is a pretty great tool!
What do you like best about the product?
For the most part, Salesforce is great at being able to bend and mold to any of my business applications, and this is the same kind of product!
What do you dislike about the product?
It can be a bit clunky at times. It was pretty pricey for a seemingly similar solution to what we already used, but that is alright.
What problems is the product solving and how is that benefiting you?
An easy portal for our clients to manage their accounts and make their own changes whenever they would like, and not have to rely on my service team
Recommendations to others considering the product:
Definitely try it out!
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