Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great program
What do you like best about the product?
I like that it has up to date leads to call
What do you dislike about the product?
I don't like that it doesn't go to the next lead automatically have to manually click around to do so.
What problems is the product solving and how is that benefiting you?
Calling sales leads and knowing exactly what to ask from the customer, buolding customer relationship from the call alone!
Personalized Self Service Portal
What do you like best about the product?
Salesforce Customer Self-Service Portal has seamlessly integrated into our day to day customer interactions. It was easy to set up and is extremely customizable. Extremely efficient mobile app support with minimum coding.
What do you dislike about the product?
It takes some getting use to and it's very difficult to change one thing under multiple contacts.
What problems is the product solving and how is that benefiting you?
We utilize Salesforce Customer Service Self-Portal to create a hands-on experience for our clients. We want to be able to customize how they handle solutions.
works for me
What do you like best about the product?
helps hugely with being able to graph our sales and returning customers. Knowing everything is stored safely in the cloud helps, and being able to multiscreen helps us plot geographically as well as locally
What do you dislike about the product?
sometimes it takes too long to update when we re plot potential target areas, and occasionally completely freezes and we have to input the info again
What problems is the product solving and how is that benefiting you?
geographically plotting where to target more and where to release from
Recommendations to others considering the product:
worth a try it has simplified our map plotting no end
Customer focused
What do you like best about the product?
User friendly interface with a lot of helpful hints.
What do you dislike about the product?
It takes awhile to configure the dashboard they way you want to use it.
What problems is the product solving and how is that benefiting you?
Knowledge base and self service for products we offer. Searched for a solution to assist customers to cut down on call volume.
Great product
What do you like best about the product?
This is a great product. It's very user friendly, both technical and nontechnical users.
What do you dislike about the product?
Not many complaints. While it is user friendly, it takes some time to get the hang of.
What problems is the product solving and how is that benefiting you?
Not many problems thus far, still relatively new.
A Good Community Portal for Customers
What do you like best about the product?
Best part of Salesforce Customer Self-Service is the ability to build a help portal for customers while tying it to our other Salesforce systems, plus records. Allows them to keep a seamless experience and it's easy to manage from our end.
What do you dislike about the product?
They talk about being able to customize the platform, which you can, but it's not the best. Keeping it to brand standards and really "wowing" people is difficult with the platform. If you have in-house staff who can build something, and you want a really tailored hub, that might be a better way to go.
What problems is the product solving and how is that benefiting you?
We give customers a help portal to answer questions or solve issues they may have.
Recommendations to others considering the product:
If you use Salesforce for other things in your business, then this is an easy natural step to take.
Worth trying
What do you like best about the product?
A much more modern view. Great customer experience since it minimizes chances of callbacks
What do you dislike about the product?
Customization is not flexible enough, difficult to change
What problems is the product solving and how is that benefiting you?
Self service means higher productivity
The best in the market
What do you like best about the product?
The user experience, the simplicity and interface is easy to adapt and use.
What do you dislike about the product?
Nothing in particular. Used by most industry and companies these days.
What problems is the product solving and how is that benefiting you?
Client interaction.
Easy to use for high touch Customer Cases
What do you like best about the product?
When working on a case that requires multiple departments for resolving Salesforce is highly effective. The workflow is easy to develop to allow cases to be transferred from one department to another and loop back to the original customer service rep for final resolution.
What do you dislike about the product?
Training is needed to effectively utilize Salesforce. This is more of an internal suggestion as salesforce has a great interface but requires consistency from users.
What problems is the product solving and how is that benefiting you?
Previously customer service cases were tracked via email chains that were long and often were dropped for lack of case management.
Ease of use and configuration
What do you like best about the product?
Importing all customer data to salesforce was very good so I did not enter the data of each client one by one manually.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
It was also very good to be able to customize and group different groups as I wanted and not have everyone on the same list and then I spent a lot of time finding the customer I needed.
What do you dislike about the product?
Being able to upload everything to the cloud is good but when they are large files it is loaded and when I realize it stopped and did not upload everything so it's the whole process again, that's why I defined uploading small files and those that are big upload them in parts so that it does not happen again because it takes time.
What problems is the product solving and how is that benefiting you?
The problem solved has been to be able to make groups of the clients lists to be able to find them faster and have a more organized base in the system.
showing 2,291 - 2,300