Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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easy to use
What do you like best about the product?
straightforward and easy to use interface, very adaptable to my company's needs.
What do you dislike about the product?
can be confusing at times for beginners, however problems are easy to overcome and understand.
What problems is the product solving and how is that benefiting you?
data collection and analyzing, keeps information and data organized and secure.
Best way to handle an objection is to pre-handle it!
What do you like best about the product?
Customization, branding, and consolidation. Coming from primarily HubSpot experience, working on Salesforce CSS was pretty straight forward.
What do you dislike about the product?
Getting used to the customization/editor (and sometimes limited by).
What problems is the product solving and how is that benefiting you?
Our client is a complete SalesForce shop (unlike the majority of our clients) and was looking to reduce support tickets.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
We assessed that grouping most common submitted tickets and creating a self-service portal would reduce submissions.
After creating the community help section, including branding/designing and seamless integration within SalesForce... ticket submission was reduced by 21%.
Recommendations to others considering the product:
Stay native! If you're already on SalesForce, upgrading in licensing and adding CSS is the right move!
SF customer Self- Service is a pretty great tool!
What do you like best about the product?
For the most part, Salesforce is great at being able to bend and mold to any of my business applications, and this is the same kind of product!
What do you dislike about the product?
It can be a bit clunky at times. It was pretty pricey for a seemingly similar solution to what we already used, but that is alright.
What problems is the product solving and how is that benefiting you?
An easy portal for our clients to manage their accounts and make their own changes whenever they would like, and not have to rely on my service team
Recommendations to others considering the product:
Definitely try it out!
Great program
What do you like best about the product?
I like that it has up to date leads to call
What do you dislike about the product?
I don't like that it doesn't go to the next lead automatically have to manually click around to do so.
What problems is the product solving and how is that benefiting you?
Calling sales leads and knowing exactly what to ask from the customer, buolding customer relationship from the call alone!
Personalized Self Service Portal
What do you like best about the product?
Salesforce Customer Self-Service Portal has seamlessly integrated into our day to day customer interactions. It was easy to set up and is extremely customizable. Extremely efficient mobile app support with minimum coding.
What do you dislike about the product?
It takes some getting use to and it's very difficult to change one thing under multiple contacts.
What problems is the product solving and how is that benefiting you?
We utilize Salesforce Customer Service Self-Portal to create a hands-on experience for our clients. We want to be able to customize how they handle solutions.
works for me
What do you like best about the product?
helps hugely with being able to graph our sales and returning customers. Knowing everything is stored safely in the cloud helps, and being able to multiscreen helps us plot geographically as well as locally
What do you dislike about the product?
sometimes it takes too long to update when we re plot potential target areas, and occasionally completely freezes and we have to input the info again
What problems is the product solving and how is that benefiting you?
geographically plotting where to target more and where to release from
Recommendations to others considering the product:
worth a try it has simplified our map plotting no end
Customer focused
What do you like best about the product?
User friendly interface with a lot of helpful hints.
What do you dislike about the product?
It takes awhile to configure the dashboard they way you want to use it.
What problems is the product solving and how is that benefiting you?
Knowledge base and self service for products we offer. Searched for a solution to assist customers to cut down on call volume.
Great product
What do you like best about the product?
This is a great product. It's very user friendly, both technical and nontechnical users.
What do you dislike about the product?
Not many complaints. While it is user friendly, it takes some time to get the hang of.
What problems is the product solving and how is that benefiting you?
Not many problems thus far, still relatively new.
A Good Community Portal for Customers
What do you like best about the product?
Best part of Salesforce Customer Self-Service is the ability to build a help portal for customers while tying it to our other Salesforce systems, plus records. Allows them to keep a seamless experience and it's easy to manage from our end.
What do you dislike about the product?
They talk about being able to customize the platform, which you can, but it's not the best. Keeping it to brand standards and really "wowing" people is difficult with the platform. If you have in-house staff who can build something, and you want a really tailored hub, that might be a better way to go.
What problems is the product solving and how is that benefiting you?
We give customers a help portal to answer questions or solve issues they may have.
Recommendations to others considering the product:
If you use Salesforce for other things in your business, then this is an easy natural step to take.
Worth trying
What do you like best about the product?
A much more modern view. Great customer experience since it minimizes chances of callbacks
What do you dislike about the product?
Customization is not flexible enough, difficult to change
What problems is the product solving and how is that benefiting you?
Self service means higher productivity
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