Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud
What do you like best about the product?
Service Cloud was very easy to set up. I was able to get it up and running in a couple of days. Tweaking settings was easy, too - I was able to make changes without having to call an implementation specialist.I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.
What do you dislike about the product?
Very time-consuming data entry due to complexity.
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
Limited room for individualization.Event registration
Enhanced search functions
Ability to track no shows to an event
What problems is the product solving and how is that benefiting you?
I appreciated the ability to create and tweak auto-assignment and queue rules. This allowed us to route tasks to the correct team members.Very detailed.
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Truly complete client information.
Strong track recording.Easy search function
Integrates with our email client
Updates and changes are easy to make
Recommendations to others considering the product:
The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Very time-consuming data entry due to complexity.
Limited room for individualization.
Limited room for individualization.
Good app for sales I like
What do you like best about the product?
is a CRM app based on the cloud for sales, marketing that I like to use is easy and innovative to work with clients your configuration has nothing complicated to enter all the information you need to start using it well
What do you dislike about the product?
Try to use the app on my cell phone to always have it with me and help me when I was not in the office I could work but it is too slow the screen is blank when trying to open and restart, I can not do everything from the app is more complicated that's why I uninstalled it I did not like how it worked so I only work on the pc
What problems is the product solving and how is that benefiting you?
To have a more defined control and better order of sales is very good application in the company we use it a lot apart from me and I can take an order and follow up of each client or a more ordered database
Great service!
What do you like best about the product?
I liked that you're able to see all the orders and opportunities! Also, as you use it you can make it more dynamic with the way you're looking into reports.
What do you dislike about the product?
I didn't like how it was hard to be dynamic in the way you change items up in the interface.
What problems is the product solving and how is that benefiting you?
Chat and email.
Recommendations to others considering the product:
Use it if it's heavily tied to sales.
Best Cloud Service for Leads
What do you like best about the product?
I like how simple the software is and how well it integrates with many other partners.
What do you dislike about the product?
I dont like the fact that most heavy changes need to be made on the website only.
What problems is the product solving and how is that benefiting you?
We are using this software to find and generate new leads for realtors, investors and consumers looking to invest in real estate properties for commercial or residential puropses.
Recommendations to others considering the product:
I definitely recommend SalesForce just simply for the fact that it integrates very well with a lot of different software companies due to all the partners it has partnered with.
Sales Force all the way!!
What do you like best about the product?
Very easy to ingrate many programs such as outlook. There is also many tools to help put customer data in quicker as well. The support is amazing and always dependable.
What do you dislike about the product?
Can be pricey but if you only get what you need its well worth it. Great company.
What problems is the product solving and how is that benefiting you?
In the past previous customer dialog was missing and we had to catch up often. Now we have notes on all customers and we can easily remember what is going on.
Recommend
What do you like best about the product?
Great software for managing contacts, marketing data and more. Has been helpful with outreach to current and new audiences. Primarily used to notify members of new classes and events. Helpful for reaching your target audience- I like that you can track your customers and their interaction. Allows you to create an experience for your customer.
What do you dislike about the product?
Takes some training to get used to but worth taking the time to learn. This is largely due to the amount of features that come with the software. Reporting can be a little tricky as well. I would also imagine this being expensive for a small business.
What problems is the product solving and how is that benefiting you?
Reaching current audiences to market new programs, classes and events.
A great tool for marketing purposes and best suited for larger companies.
Email Management
A great tool for marketing purposes and best suited for larger companies.
Email Management
Recommendations to others considering the product:
Huge learning curve but helpful once the software is learned.
Salesforce on a daily basis
What do you like best about the product?
The flexibility and adaptability of the tool
What do you dislike about the product?
The complexity of not being able to do modifications on your own
What problems is the product solving and how is that benefiting you?
Organizing our client base in a more efficient manner
salesforce snap ins
What do you like best about the product?
I really liked salesforce snap ins because its not only a CRM but has the ability to offer live chat software and connect via the app.
What do you dislike about the product?
I dont like the fact that its very expensive to have a salesforce license and pay extra to implement snap in and plug ins.
What problems is the product solving and how is that benefiting you?
Used salesforce snap ins to create an online chat for students and our support staff to connect regarding payment issues
very customizable and yet easy to create self-service portal
What do you like best about the product?
Salesforce does most of the work for you by providing templates that essentially create the portal for you. Once the template has been implemented, all you have to do is customize it with your colors and logo and decide what content (knowledge articles) you want in your portal. Also, Salesforce lets you create up to 100 different "communities" that can each serve as their own self-service portal for different purposes.
What do you dislike about the product?
While it's possible to create a public portal that doesn't require authentication, sometimes it's nice to have a community portal where users and partners can login and interact with each other. If this is the case, be prepared to spend an arm and a leg for customer and partner user licenses.
What problems is the product solving and how is that benefiting you?
We needed a better self-service portal than what we had. Salesforce's has very good search functionality, and it is also mobile friendly which is huge, as we have a mobile app that most of our users take advantage of.
Recommendations to others considering the product:
Salesforce has a great product but it can be pricey. Depending on how complicated of a self-service portal you need in terms of the levels of content you have, you may be able to get by with something like Zendesk.
Salesforce
What do you like best about the product?
We can customize dashboard very easily.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
we can easily manage any aspect of any type ia an appropriate way.
User Interface is very attractive.
What do you dislike about the product?
It becomes diificult some times to find things in interface sue to so many options, once you get use to it, you acn easily operate.
What problems is the product solving and how is that benefiting you?
Real-time Reports
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