Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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salesforce service cloud
What do you like best about the product?
its good to use. learnt lot from salesforce. Get a faster, smarter, more flexible customer service solution now. ... Service Cloud can transform your company's customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction.Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Do things that your legacy solution just wasn’t built to do with Service Cloud, the world’s #1 customer service app.
What do you dislike about the product?
live chat features are not completely user friendly.The one shortfall that we had was with reporting. The customer service team was always asking for more abilities to report on activities. Event registration Enhanced search functions. Ability to track no shows to an event.Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
What problems is the product solving and how is that benefiting you?
All in one place. Dashboard configuration is good with service cloud console. Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction. Do things that your legacy solution just wasn’t built to do with Service Cloud, the world’s #1 customer service app.
Recommendations to others considering the product:
its good to use. Completely user friendly
Training required
What do you like best about the product?
When using the product it is easy to strut right through it, however if there is something very particular that the company wants done, you need to be trained. However, the training isn't hard and it won't take hours out of your life. It just takes about an hour at most.
What do you dislike about the product?
Some things aren't very straight forward and you have to go delving into tabs and back out of tabs in order to do actions.
What problems is the product solving and how is that benefiting you?
Customer service for Non profits.
Salesforce
What do you like best about the product?
Efficient, great records to share among peers
What do you dislike about the product?
It can be complex and sometimes difficult to use
What problems is the product solving and how is that benefiting you?
Connecting with students and keeping close reports on them
Pretty easy!
What do you like best about the product?
I enjoy that you can format the program you’re using to assist you with what you are trying to accomplish.
What do you dislike about the product?
I honestly haven’t found anything that I don’t like as of yet.
What problems is the product solving and how is that benefiting you?
It allows me to use our ticket system pretty effortlessly.
Best ever product we have used
What do you like best about the product?
The simplicity and the cost of the product is what we have determined to be best
What do you dislike about the product?
A little difficult getting to customer service at times
What problems is the product solving and how is that benefiting you?
We have solved many issues, too numerous to mention... I think the cost benefit is the greatest
Recommendations to others considering the product:
Try it ... it really is good in spite of what others say
Very excellent product with a decent customization options
What do you like best about the product?
Easy to customize layout to meet your organization needs, little to no downtime and excellent reporting features.
What do you dislike about the product?
Would like more customization options in they overall look of site.
What problems is the product solving and how is that benefiting you?
Easy to manage reports and tickets, an excellent benefit is the quickly updated reports.
Astonishingly versatile
What do you like best about the product?
The software is cloud based so I can access it from everywhere, also the fact that you can programme in it using Apex and you're able to shape both mobile apps and other applications. helped my team build a live chat for our client.
What do you dislike about the product?
The software has two interfaces, classic and lightning, sometimes it is hard to transition between the two and I used to switch between the two as I became more accustomed with some features in one tha the other.
What problems is the product solving and how is that benefiting you?
With the software my team built a live chat for our client.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
Recommendations to others considering the product:
Use trailhead as it helps a lot when learning how to use the software.
Sales force
What do you like best about the product?
I love how simple the platform is so easy to access.
What do you dislike about the product?
Due to the software being published on the web, I feel that it could be setup on a more secure basis
What problems is the product solving and how is that benefiting you?
Enables the team to access and keep track of everything in a single system. Better communication
Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
Customer service gold
What do you like best about the product?
The ability to keep track of notes, tickets, and cases with ease. I love how it opens new tabs instead of staying on one screen.
What do you dislike about the product?
Not all of the information in our system gets pulled over into SC directly.
What problems is the product solving and how is that benefiting you?
Tasks are a great way to keep track of notes and things to do.
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