Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Great software
What do you like best about the product?
I like how seamless the experience is using both Salesforce and Service Cloud - it's easy to get an at a glance view of both our company's clients and their history through support tickets and also all historical contacts with them.
What do you dislike about the product?
I don't exactly like that it forces you to use lightning view in salesforce. As someone who's not the biggest fan of lightning and uses SF every day in classic mode, I wish there was a way to use service cloud in classic mode.
What problems is the product solving and how is that benefiting you?
Definitely helps having everything in one place.
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Overall very helpful
What do you like best about the product?
We can do most of our work all through Salesforce. Track all interactions with clients, communicate internally, run internal reports, etc.
What do you dislike about the product?
Sometimes the flow isn't as convenient as we would like.
What problems is the product solving and how is that benefiting you?
We are able to track interactions with clients and communicate cross-departmentally.
Recommendations to others considering the product:
I would definitely recommend Salseforce. They continue to improve and add more features. Overall, a very useful tool.
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Great tool for tracking
What do you like best about the product?
it is extremely user friendly and helps us keep track of our tasks at hand
What do you dislike about the product?
bugs that occur within the opportunities
What problems is the product solving and how is that benefiting you?
it helps us keep track of different tasks at hand and is able to generate simple reports for us to look at.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
Awesome tool
What do you like best about the product?
It so easy to use. All the conversations on a case is in one place.
What do you dislike about the product?
This does not allow linking multiple related cases.
What problems is the product solving and how is that benefiting you?
Moving away from an old tool we use for tickets.
Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
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