Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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Great Option!
What do you like best about the product?
Great option to provide your customers during time at the office.
What do you dislike about the product?
There really isn't anything to dislike. Customers always appreciate the fast reaponses
What problems is the product solving and how is that benefiting you?
Customers in the field werr able to ask questions and we were able to answer immediately. No waiting for an email or a call.
Good product for mobile messaging solution
What do you like best about the product?
It is a 2 way messaging channel, it has a lot of good features like bulk messages, facebook messaging, picture messaging etc.
What do you dislike about the product?
Nothing yet. I am in the process of exploring all its features.
What problems is the product solving and how is that benefiting you?
Users do not need to call the helpdesk for general information. This can be provided using this tool.
Recommendations to others considering the product:
Licensing fee could be less.
Using salesforce
What do you like best about the product?
I really liked that it had it's own tabs on one page instead of separate different pages.
What do you dislike about the product?
I didnt like that it would take a while to load while trying to switch to the next page on the workflow.
What problems is the product solving and how is that benefiting you?
Salesforce wouldnt have the changes we needed immediately as we would have to wait until they could approve them. The benefit was that it let us do the job while we had it even though there were a few hiccups.
Recommendations to others considering the product:
It would be nicer if the changes could be done in real time.
Quick implementation of Customer support and messaging
What do you like best about the product?
The tool is channel/messaging paltform agnostic giving the customers freedom to message through traditional (SMS) or social media and get their responses
What do you dislike about the product?
We found it hard to integrate this tool with our in-house CRM tool . Currently we have amanual fix through data reports , hope to see if more flexibility added to the tool in the future.
What problems is the product solving and how is that benefiting you?
We realised that our customers always had a similar set of questions.we used the tool to automate the responses to the customers as well as get the information in aplatform agonsotic manner to the customers
Salesforce knowledge utility
What do you like best about the product?
easy of UI functionality is probably thee best thing in this product.It is probably the most well thought tool in market needing this domian
What do you dislike about the product?
The product is yet to mature completely and not sure how it handles high loads
What problems is the product solving and how is that benefiting you?
trying to build knowledge repository for salesforce knowledge.
Love the features
What do you like best about the product?
Love the features and user friendly layout
What do you dislike about the product?
No dislikes. Would be great if there was am application for pc
What problems is the product solving and how is that benefiting you?
Help desk tickets and crm
Salesforce
What do you like best about the product?
We use for CRM but also in hour help desk and everyone I work with loves it .
What do you dislike about the product?
Sometimes a little slow because we have hundreds of ppl using it at the same time
What problems is the product solving and how is that benefiting you?
We are able to link all the different departments together
I really enjoy the service cloud its very user friendly and great for troubleshooting
What do you like best about the product?
The ability to recieve an great amount of information in a service request.
What do you dislike about the product?
I cant think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
Troubleshooting escalated issues tier 2 and 3 I think its informative provides great tools to utilize in assiting the clients needs.
Recommendations to others considering the product:
none
Basic HelpDesk with Integration Capabilities
What do you like best about the product?
My favorite thing about Salesforce is the InContact Phone Integration.
What do you dislike about the product?
The amount of redundancy required in case escalation could be greatly improved.
What problems is the product solving and how is that benefiting you?
Business problems solved by Salesforce include the ability to track our known issues from multiple environments in one place using tags and reference numbers
Saves time and boosts productivity
What do you like best about the product?
Serves as a one-stop shop for agents engaging with customers to look up information, make decisions based on analytics, and close deals and attach related notes. Lets organization look at customer satisfaction and expectations versus real-time stats.
What do you dislike about the product?
Needs personnel to be trained in Salesforce CRM for them to completely understand and exploit its benefits. Not that effective as a standalone application.
What problems is the product solving and how is that benefiting you?
Customer engagement, improving customer satisfaction, and boosting agent productivity.
Recommendations to others considering the product:
Easier interface which requires less training and saves time on training as well as maintenance.
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