Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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External reviews are not included in the AWS star rating for the product.
Very excellent product with a decent customization options
What do you like best about the product?
Easy to customize layout to meet your organization needs, little to no downtime and excellent reporting features.
What do you dislike about the product?
Would like more customization options in they overall look of site.
What problems is the product solving and how is that benefiting you?
Easy to manage reports and tickets, an excellent benefit is the quickly updated reports.
Astonishingly versatile
What do you like best about the product?
The software is cloud based so I can access it from everywhere, also the fact that you can programme in it using Apex and you're able to shape both mobile apps and other applications. helped my team build a live chat for our client.
What do you dislike about the product?
The software has two interfaces, classic and lightning, sometimes it is hard to transition between the two and I used to switch between the two as I became more accustomed with some features in one tha the other.
What problems is the product solving and how is that benefiting you?
With the software my team built a live chat for our client.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
As I used the software through my apprenticeship I found really helpful learning all the functionalities using Trailhead.
Recommendations to others considering the product:
Use trailhead as it helps a lot when learning how to use the software.
Sales force
What do you like best about the product?
I love how simple the platform is so easy to access.
What do you dislike about the product?
Due to the software being published on the web, I feel that it could be setup on a more secure basis
What problems is the product solving and how is that benefiting you?
Enables the team to access and keep track of everything in a single system. Better communication
Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
Customer service gold
What do you like best about the product?
The ability to keep track of notes, tickets, and cases with ease. I love how it opens new tabs instead of staying on one screen.
What do you dislike about the product?
Not all of the information in our system gets pulled over into SC directly.
What problems is the product solving and how is that benefiting you?
Tasks are a great way to keep track of notes and things to do.
Great software
What do you like best about the product?
I like how seamless the experience is using both Salesforce and Service Cloud - it's easy to get an at a glance view of both our company's clients and their history through support tickets and also all historical contacts with them.
What do you dislike about the product?
I don't exactly like that it forces you to use lightning view in salesforce. As someone who's not the biggest fan of lightning and uses SF every day in classic mode, I wish there was a way to use service cloud in classic mode.
What problems is the product solving and how is that benefiting you?
Definitely helps having everything in one place.
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Overall very helpful
What do you like best about the product?
We can do most of our work all through Salesforce. Track all interactions with clients, communicate internally, run internal reports, etc.
What do you dislike about the product?
Sometimes the flow isn't as convenient as we would like.
What problems is the product solving and how is that benefiting you?
We are able to track interactions with clients and communicate cross-departmentally.
Recommendations to others considering the product:
I would definitely recommend Salseforce. They continue to improve and add more features. Overall, a very useful tool.
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Great tool for tracking
What do you like best about the product?
it is extremely user friendly and helps us keep track of our tasks at hand
What do you dislike about the product?
bugs that occur within the opportunities
What problems is the product solving and how is that benefiting you?
it helps us keep track of different tasks at hand and is able to generate simple reports for us to look at.
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