Salesforce Service Cloud
Salesforce, Inc.External reviews
6,947 reviews
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What do you like best about the product?
What I like best is being able to run reports to stay up to speed on projects we are working on and people we are in contact with.
What do you dislike about the product?
What I dislike the most is task follow up. It is easy to get behind on tasks that have been set, even if some have been moved to high priority.
What problems is the product solving and how is that benefiting you?
We can access our data base remotely, run reports on things of importance, and ultimately save time for our team to do their job
Recommendations to others considering the product:
Use their informational videos to learn how to run reports. Reports will help solve visibility issues.
Sales Force review
What do you like best about the product?
Quick & easy access to commonly used links
What do you dislike about the product?
No perma links for cases / contacts to enable me to share a specific case file via email.
What problems is the product solving and how is that benefiting you?
Customer service response times.
Recommendations to others considering the product:
Never having used any other similar commercial product I can not comment.
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce Service Cloud is good for ticket creation and work in take tasks, and I can easily track the changes by dash board.
What do you dislike about the product?
Salesforce Service Cloud is very tough on passwords reset, and I need change the passwords every 2months, and remember the password are very tough and most of time I am doing reset of my password using forget password.
What problems is the product solving and how is that benefiting you?
real time tracking is the best feature in Salesforce Service Cloud. I am able to get the status with help of Salesforce Service Cloud.
Pretty Neat Tool
What do you like best about the product?
We are able to track all of our real estate prospects in one place and that really helps us stay organized and be able to respond quickly to deals. The team that has worked with us, helped us develop a dashboard that was specific to our needs and that has made the product worthwhile.
What do you dislike about the product?
Overall the platform is easy to use so nothing.
What problems is the product solving and how is that benefiting you?
Keeping track of real estate development prospects. This tool allows us to keep all of the prospect information in one easy accessible place that is cloud based so accessible from anywhere.
compliance dept
What do you like best about the product?
i like that it creates a separate inbox from my work inbox which i like because it helps me keep things sepearat
What do you dislike about the product?
i dont like that attachments can not be forward from person to person and sometimes it is impossible to add a snippet or a screenshot of an image on the communication pages.
What problems is the product solving and how is that benefiting you?
we can work on problem solving issues as a team
Recommendations to others considering the product:
n/a
Perfect for our company
What do you like best about the product?
Salesforce is full of easy to use features which allows ease of use across our organization. It is user friendly and has excellent reporting capabilities as well.
What do you dislike about the product?
There isn't much to dislike, I found it easy to learn, and my coworkers also like it as much as I do.
What problems is the product solving and how is that benefiting you?
It is helping with troubleshooting issues and trims downtime when people are experiencing problems.
Using Saleforce as CRM tools
What do you like best about the product?
I love how all data and contacts are being recorded in a single platform. It allows you to generate reports that you need and be able to quickly search all data efficiently.
What do you dislike about the product?
The overview interface is pretty dull and a little messy. It could be due to customisation by my company development team. But generally, it can get a little messy and confusing sometimes.
What problems is the product solving and how is that benefiting you?
We use Salesforce for knowledge management and customer contacts. Being able to merge both units together allows us to effectively bring able to use KM to solve CS issues.
Recommendations to others considering the product:
So far the experience is great. It gets things done.
Use Salesforce for customer case creation and email correspondences
What do you like best about the product?
Reporting can be customized to meet business needs. History of customer is available.
What do you dislike about the product?
Would like a better way to sort emails from oldest to newest. Cases get bucketed under status and date, but it would be nice to have a dashboard that allows you to click a button to see what cases are most tenured without having to sort and manually reassign to agents who are logged in.
What problems is the product solving and how is that benefiting you?
We are using Salesforce to communicate with customers by email and keep track of phone cases created.
Salesforce is a great easy tool to use that makes business processes more efficient and smarter.
What do you like best about the product?
I like the integration with sales loft and other softwares.
What do you dislike about the product?
There is not much I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
Tracking SDR data, as well as customer data using the dashboards and organized workflow.
A great application
What do you like best about the product?
I like their remedy force console that allows us to have quick glance of issues which helps to prioritize.
What do you dislike about the product?
nothing much. Interface could be a bit more friendly
What problems is the product solving and how is that benefiting you?
General tickets for business.
Recommendations to others considering the product:
A great ticketing tool to use. I would recommend it to everyone.
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